I normally search forums for similar topics before I start a new thread in case my question has already been asked and answered. But can you imagine what would happen if I searched "LBS".
The short version: My LBS out and out lied to me about needing a new wheel. Intrigued? Really wanna read another bad LBS experience? If not, skip to last paragraph. For those who appreciate the picture that words help to create, please continue:
I'm relatively new to biking; but not new to this planet. I know how and like to do research. So if I don't know how to do something, I study it. I'm pretty satsified with my working knowledge of bicycles and riding and can hold a decent conversation with about it with my peers. Which is the reason this particualr incident pissed me off so much.
Last week I bought a Univega ss/fixie. Velocity Deep V Wheelset (w/green hubs ). Continental tires. Decent components. I like *ahem* love my recent purchase. I'm not fixed gear strong yet, but give me time.
I stopped into one of the six LBS in my immediate area to have my seat adjusted. The bike shop guy compliments me on the bike and asks me how much it costs. *RED FLAG?* I paused. For a long time. OK, so now we're going to play the "you paid too much game". Well, I paid $370.
Of course, he scoffs at me saying I paid about $70 too much. Whether its true or not, I don't know, nor do I really care. I guess I'm one of the few people who don't mind paying for what I want.
So, LBS guy asks me if he can take look over it. Sure, knock your socks off. After more than twenty minutes on the good ol' truing wheel, LBS guy tells me that my wheel has irreparable damage. IRREPARBLE! he says. My furrowed brows pordded him to further his explanation. Now, imagine if there were a universal symbol for a pinball ricocheting inside a pinball machine. LBS guy did this while making strange rocketship-type noises that I can't really describe. It's the rim. It's shot. No use replacing it! he says. Its not even worth it! Where? I wanted to know. How serious? What were my options? I asked him questions, but I kept getting these vague, nebulous answers. dents! dings! bumps! bends! Sometimes even a blank uncomfortable stare, which caused me to ask more questions and sound even more foolish.
Because I didn't think I should pay for a *good* wheel after being told the bike was in great mechanical shape, I get the idea to call the guy who sold me my bike and demand to be recompensed. So, I tell LBS guy that I was going to call the guy who sold this *bad bike* and make him take me to the LBS whohe supplies his bikes to and get me a *good* wheel. That's right, I'll show him!
Why had I not gotten a second opinion, that day? A few days later, I wisened up and had three seperate professionals who have nothing at stake to take a look at the wheel. One of which was a bike mechanic who came along with his girlfriend to buy my old Schwinn from me. None of them found anything major.
I am so angry that this LBS guy really intended on screwing me over. Doesn't he know who I am? Is this what I'm sppose to expect? This is not OPEC. I should be able to enter an LBS without contemputous, deceitful clerks, I'd think? I'm half a second from going back over there, giving him a piece of my mind, and fixing him good *shakes fist in the air*. Or I should just let it ride (Ha. No pun intended) and share this with anybody who'll listen because not going back to buy what I would later find out to be a ridiculously over-priced *good* wheel from him is all the satisfaction I need.