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  1. #1
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    A customer seriously trying to pull a fast one

    Customer brings the three thousand dollar full suspension rig to the counter and says he will take it. Ask him if he would like to test it out. "No I want this one" Start the ring up and pull the tag off the bike. The tag is for a $300 hard tail. We apologise and tell him that we are sorry the bike has been mistagged and that it is $3000. He says no problem and that he wants that bike but forgot his wallet and will go out to his car and get it. Never to be seen again. When putting the bike back in the racks we find the tag for the FS bike on the floor and a $300 hardtail with no tag on it.
    I do all my own work = I have very low standards

  2. #2
    2-Cyl, 1/2 HP @ 90 RPM slvoid's Avatar
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    Wow! It's a good thing you knew how to read! I bet the guy wasn't counting on that!

  3. #3
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    Sad to say, but when I worked in retail that wasn't an uncommon occurrence.

  4. #4
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    Nice going. With the economy collapsing as it is, people are going to long lengths to nab stuff.

    IANAL, but isn't changing price tags a crime, and at the $3000 mark, that crime would be felony-level?
    Last edited by mlts22; 07-02-08 at 10:51 PM. Reason: adding question

  5. #5
    Senior Member EatMyA**'s Avatar
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    he he

  6. #6
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    Quote Originally Posted by slvoid View Post
    Wow! It's a good thing you knew how to read! I bet the guy wasn't counting on that!

    True. He must have been reading at bike forums and decided that all us bikeshop folk are a bunch of knuckledragging morons, that are incapable of preforming a proper repair, or doing an honest days work.
    I do all my own work = I have very low standards

  7. #7
    Senior Member alhedges's Avatar
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    Quote Originally Posted by mlts22 View Post
    Nice going. With the economy collapsing as it is, people are going to long lengths to nab stuff.

    IANAL, but isn't changing price tags a crime, and at the $3000 mark, that crime would be felony-level?
    It's a crime, and in most places is a felony.

    But this particular attempt is just so *stupid* that it doesn't seem like a crime because there's no way he could realistically get away with it.

  8. #8
    Senior Member ken cummings's Avatar
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    Reminds me of the time I was working in a Radio Shack just before the second (Rodney King) LA riots. In a neighborhood in Long Beach where our store had the only signage in English for several blocks. We did a total line-item inventory and Headquarters lost the file. We did it again a month later and found we had 10 (ten) 10% shrinkage. Ten percent of the total value of our inventory had evaporated from the shelves. A month later a big dude tried to walk out with a color TV we (now( had wired to its' shelf. He threatened to kill us if we called the cops. He spit on the Manager and ran out of the store. I quit then. A week later the shop was stripped to the walls during the riot. A nearby big bike shop lost about 500 bikes, 100 of them were customers' bikes in for repairs.
    This space open

  9. #9
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    U could had a summer intern at the counter then.....

  10. #10
    Commie
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    what a dolt

    what bike did he try to scam btw?

  11. #11
    okay maybe not. mmerner's Avatar
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    could have taken it for a test ride and never came back.
    question everything.

  12. #12
    hello roadfix's Avatar
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    You can just roll the bike up to the counter now for a quick ring up? I didn't realize Costco sold $3,000 bikes.

  13. #13
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    Pedantic mode on... I hesitate to use the term customer with someone like this who attempts a grand theft, as customers are usually people who are there to buy stuff.

    I don't know of a good term though that is original and not overused, preferably something comparing the offending person to the lower GI tract.

  14. #14
    steel lover
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    What I think is funny is they thought a LBS employee wouldn't know bikes well enough to catch the switch. I mean, if you were scamming walmart with the same deal, I could see it. But someone who's job/hobby/possibly life revolve around bikes?

  15. #15
    Supreme Commander of CATO
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    File a police report. He'll try again at another store.

  16. #16
    Senior Member rando's Avatar
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    ooooh, tag switching!
    stupid.
    "Think of bicycles as rideable art that can just about save the world". ~Grant Petersen

    Cyclists fare best when they recognize that there are times when acting vehicularly is not the best practice, and are flexible enough to do what is necessary as the situation warrants.--Me

  17. #17
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    Unless you can actually prove that it was he who switched the tags, forget about it. You could get yourself involved in a defamation lawsuit.

  18. #18
    Senior Member mrbrown's Avatar
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    Tag switching happened A LOT in the Borders I used to work at too. You had to be really alert for those since they are harder to spot than a 3k bike haha!
    Mercy overtakes
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  19. #19
    Senior Member d2create's Avatar
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    Quote Originally Posted by InTheTrenches View Post
    He says no problem and that he wants that bike but forgot his wallet and will go out to his car and get it.
    Ha! The price just went up ten-fold and that's your response?
    2008 Rivendell A. Homer Hilsen
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  20. #20
    Cool Fresh Classic deaonerox's Avatar
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    Quote Originally Posted by InTheTrenches View Post
    True. He must have been reading at bike forums and decided that all us bikeshop folk are a bunch of knuckledragging morons, that are incapable of preforming a proper repair, or doing an honest days work.
    Oh, jeez, what a wack job. I guess this thread serves as some sort of vindication for a disappointing LBS experience thread I shared right here on BikeForums to which Mr. Trenches responded.

    surprisingly similar title, too "LBS Seriously Tried Pulling A Fast One: A Lengthy, Yet Enjoyable Story":
    Ain't no shame in my game. I stand by both my convictions, standards, and expectations. Read on: LBS Seriously Tried Pulling A Fast One: A Lengthy, Yet Enjoyable Story
    I am neither prime nor composite.

  21. #21
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    "Oh it's $3000, not $300? Yeah no sweat, let me grab my wallet!"

    In all seriousness, if I were to do this I'd probably use a $1500 bike (to switch the $3k with) or something. At least that would be a little more understandable and easy to pull off.

  22. #22
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    Calling this person a "customer" is a serious insult to the rest of us who spend our hard-earned money on bikes.
    -- Ron
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  23. #23
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    Quote Originally Posted by d2create View Post
    Ha! The price just went up ten-fold and that's your response?
    Several customers each day, have left their wallet in the car. It is not a rare or unsual statement.
    I do all my own work = I have very low standards

  24. #24
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    Quote Originally Posted by deaonerox View Post
    Oh, jeez, what a wack job. I guess this thread serves as some sort of vindication for a disappointing LBS experience thread I shared right here on BikeForums to which Mr. Trenches responded.
    Thatsright. It would be a rare day to not have at least two or three disapointing customer experiences. Another example: Customer comes in wanting an exchange for the part he has bought online(Online, not from us) He does not have the packaging and is acutally missing one of the shims that comes with the item. He wants an even exhange with the next model up and throws a fit when I refuse(I did tell him I would do it at cost if he had all the parts and the packaging. The only result? A cursing customer that wanted something for nothing.
    I do all my own work = I have very low standards

  25. #25
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    Quote Originally Posted by ablang View Post
    Calling this person a "customer" is a serious insult to the rest of us who spend our hard-earned money on bikes.

    Read all the threads on this forum declaring every one that swings thru the door a customer deserving the very soul of the bike shop employee. You can't have it both ways. We either get to profile the potential deadbeat or every one is a golden gem, that at the least, should recieve our every effort, missed lunch, and unpaid overtime.

    You guys get to, repeatedly, lay it on few bad LBS as if they all bike shops were bad. Then I get to call the jerkoff trying to steal a customer. And, for the record, he was a customer until we found later that the tags had been swapped and not simply put on the wrong bike. We were treating him right. We only found out later that he had been trying to steal.
    I do all my own work = I have very low standards

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