Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

User Tag List

Reply
 
Thread Tools Search this Thread
Old 07-04-08, 01:27 AM   #1
kentristar
Newbie
Thread Starter
 
Join Date: Jul 2008
Bikes:
Posts: 1
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Nashbar vs. PerformanceBike

Which is better online? I only have experience with Nashbar - FYI - they do not have any tracking system!!! Your order is a mystery - just have to go by their words that it's shipped. Is performance like this too? Won't buy anything again from Nashbar or anywhere without tracking system - this is 2008 not 1998.
kentristar is offline   Reply With Quote
Old 07-04-08, 04:15 AM   #2
Ziemas
Senior Member
 
Ziemas's Avatar
 
Join Date: Nov 2004
Location: Riga, Latvia
Bikes:
Posts: 10,082
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
They are the same company, and their customer service has gone way down hill after they were bought out about two years ago.
Ziemas is offline   Reply With Quote
Old 07-04-08, 04:52 AM   #3
whiteoakcanyon
Member
 
whiteoakcanyon's Avatar
 
Join Date: Mar 2008
Bikes: Giant OCR 2 CR
Posts: 48
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I didn't realize they were the same company. Attached is the article talking about the North Castle Partners, the equity firm that owns both.

http://multichannelmerchant.com/reta...icycle_bought/
whiteoakcanyon is offline   Reply With Quote
Old 07-04-08, 05:21 AM   #4
Hobartlemagne 
Spelling Snob
 
Hobartlemagne's Avatar
 
Join Date: Dec 2005
Location: Plano, Texas
Bikes: Panasonic DX4000, Bianchi Pista
Posts: 2,862
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Sounds like its the same company as far as ownership, but they are still operated separately.
__________________

The first rule of flats is You don't talk about flats!
Hobartlemagne is offline   Reply With Quote
Old 07-04-08, 06:28 AM   #5
redfooj
pluralis majestatis
 
redfooj's Avatar
 
Join Date: Feb 2004
Location: you rope
Bikes: 20 W/st.
Posts: 3,325
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 54 Post(s)
nashbar always seems to ship faster and get to my door earlier, despite them being under same ownership
redfooj is offline   Reply With Quote
Old 07-04-08, 07:49 AM   #6
DavidLee
These go to 11.
 
DavidLee's Avatar
 
Join Date: Feb 2006
Location: Maryland
Bikes: 06' Trek 7.5 FX, '09 Dawes Steel SST
Posts: 571
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Performance over Nashbar all the way. Nashbar does not display the correct price when you checkout. They always add a buck or 2 & told me that the "order confirmation" e-mails were really just "estimates" until they correctly figure out the taxes. Screw that, let me send them an estimated payment & see how they like that. I've had orders that were totally lost in whatever system they use despite having order numbers & e-mail confirmations.

Performance on the other hand gets my business almost weekly. Spend the extra cash & get the Team Performance Card if you plan on shopping a lot there, its worth it. My orders are correctly totaled, shipped fast & customer service is excellent. Basically the total opposite of Nashbar.

edit - Grrrrrrrr, sometimes I hate spell check. I should be grammatically correct now.

Last edited by DavidLee; 07-04-08 at 09:10 AM.
DavidLee is offline   Reply With Quote
Old 07-04-08, 08:25 AM   #7
spinnaker
Every day a winding road
 
spinnaker's Avatar
 
Join Date: Mar 2005
Location: Pittsburgh, PA
Bikes: 2005 Cannondale SR500, 2008 Trek 7.3 FX, Jamis Aurora
Posts: 4,675
Mentioned: 1 Post(s)
Tagged: 0 Thread(s)
Quoted: 176 Post(s)
Quote:
Originally Posted by DavidLee View Post
Performance over Nashbar all the way. Nashbar does not display the correct price when you checkout. They always add a buck or 2 & told me that the "order confirmation" e-mails were really just "estimates" until they correctly figure out the taxes.
This would be illegal in most states. I have never seen this happen.
spinnaker is online now   Reply With Quote
Old 07-04-08, 08:51 AM   #8
Ziemas
Senior Member
 
Ziemas's Avatar
 
Join Date: Nov 2004
Location: Riga, Latvia
Bikes:
Posts: 10,082
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
Quote:
Originally Posted by DavidLee View Post
Performance over Nashbar all the way. Nashbar does not display the correct price when you checkout. They always add a buck or 2 & told me that the "order confirmation" e-mails were really just "estimates" until they correctly figure out the taxes. Screw that, let me send them an estimated payment & see how they like that. I've had orders that were totally lost in whatever system they use despite having order numbers & e-mail confirmations.

Performance on the other hand get my business almost weekly. Spend they extra cash & get the Team Performance Card if you plan on shopping a lot there, its worth it. My orders are correctly totaled, shipped fast & customer service is excellent. Basically the total opposite of Nashbar.
Quote:
Originally Posted by spinnaker View Post
This would be illegal in most states. I have never seen this happen.
It's happened to me several times with Nashbar, always for a small sum.
Ziemas is offline   Reply With Quote
Old 07-04-08, 09:07 AM   #9
ShadowGray
I like my car
 
ShadowGray's Avatar
 
Join Date: Apr 2008
Location: Philadelphia, PA
Bikes:
Posts: 1,747
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
I like performance better... at least you can walk in and look at the stuff you want to buy.

Too bad Nashbar has a better selection on some things
ShadowGray is offline   Reply With Quote
Old 07-04-08, 09:47 AM   #10
JanMM
rebmeM roineS
 
JanMM's Avatar
 
Join Date: Jan 2006
Location: In Central IN
Bikes: RANS V3, RANS V-Rex, RANS Screamer
Posts: 13,338
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 16 Post(s)
Been buying stuff from Nashbar/Bike Warehouse since the late '70's and can't remember any real problems. Yes, no tracking is annoying. They often don't have what you need. But often they do. But where else can you find a quality tandem/recumbent-length chain for less than $20? (only when they have them, of course)
JanMM is offline   Reply With Quote
Old 07-04-08, 05:55 PM   #11
ablang
Senior Member
 
Join Date: Oct 2004
Location: Sacramento, CA USA
Bikes: not worth mentioning
Posts: 174
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Performance: Today I just bought about $212 worth of stuff including the Park Tool PCS-10 stand and I chose to have it shipped to the store (supposedly "free" shipping). I was charged $8 shipping for the stand, and my order would be ready at the store at the END OF THE MONTH.

What?
ablang is offline   Reply With Quote
Old 07-04-08, 07:49 PM   #12
goatforce5
Senior Member
 
Join Date: May 2008
Bikes:
Posts: 52
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Performance gives me tracking numbers. I've had 0 problems on any of the 5 or so orders i've done in the last 2 months.
goatforce5 is offline   Reply With Quote
Old 07-04-08, 08:15 PM   #13
commutr
Senior Member
 
Join Date: May 2007
Location: Slightly to the left of Boston
Bikes: Trek 4900 Alpha, GF Cronus
Posts: 81
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I've been buying from both through Amazon. You get tracking info and don't have to hand out more info to strange websites.
commutr is offline   Reply With Quote
Old 07-04-08, 08:49 PM   #14
d2create
Senior Member
 
d2create's Avatar
 
Join Date: Apr 2003
Location: Houston we have a problem
Bikes:
Posts: 2,914
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Nashbar takes forever to ship unless you choose expedited shipping.
Performance usually ships out the same day if you order early enough.
Plus if you are a performance member you get free upgraded shipping.
d2create is offline   Reply With Quote
Old 07-04-08, 09:16 PM   #15
Slackerprince
Redefining Lazy
 
Slackerprince's Avatar
 
Join Date: Apr 2008
Location: Tampa via PDX, Summers on LV-426
Bikes: 2013 Cannondale Synapse 5 105, 2013 Giant Escape 3
Posts: 1,907
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 1 Post(s)
I've used Performance and haven't had any problems.
I ordered something from Nashbar a few days ago, my first with them, so we'll see how it goes.
I check around with everybody crunching prices, discounts, and shipping. Whoever is cheapest, gets the deal.
I am using "We keep you cycling.com" for the first time this week, too. Kind of went on a shopping rampage. Shipping charges really eat into discounts, and sales tax in local shops, plus high retail pricing makes shopping interesting and kind of a pain sometimes, especially if you figure in gas price, now too.
Cambria.com seems to have some deals, and of course PBK, my favorite.
It all really depends on who has what you're looking for.

Slackerprince
Slackerprince is offline   Reply With Quote
Old 07-04-08, 09:18 PM   #16
HeIncreasesMe
Senior Member
 
Join Date: May 2008
Location: Oakland, Ca
Bikes: Trek 7.3 FX
Posts: 236
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Performance Bike in store customer service SUCKS! SUCKS! When I go in there I have to have already figured out what I want ....I am a newbie so certain products and quality are foreign to me. So usually I google..check in w/ you all and than shop their if I need something.

The only time I get help is when this one guy is there..and that is pretty much because I am cute.
HeIncreasesMe is offline   Reply With Quote
Old 07-04-08, 10:31 PM   #17
Patriot
Faith-Vigilance-Service
 
Patriot's Avatar
 
Join Date: Jul 2004
Location: Port Orchard, WA
Bikes: Trinity, Paradisus, Centurion, Mongoose, Trek
Posts: 8,330
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I use both. But don't be in a hurry to get your stuff.

It's kind of like....

Walmart vs. Kmart.
__________________
President, OCP
--"Will you have some tea... at the theatre with me?"--
Patriot is offline   Reply With Quote
Old 07-04-08, 10:53 PM   #18
ablang
Senior Member
 
Join Date: Oct 2004
Location: Sacramento, CA USA
Bikes: not worth mentioning
Posts: 174
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I'm guessing it's more like Dollar Tree vs Ninety Nine Cents Only stores.
ablang is offline   Reply With Quote
Old 07-05-08, 01:15 AM   #19
MMACH 5
Cycle Dallas
 
MMACH 5's Avatar
 
Join Date: Jun 2005
Location: Land of Gar, TX
Bikes: Lucinda--2010 Jamis Aurora Elite & a few others
Posts: 3,613
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 11 Post(s)
I use both. I prefer to use Performance Bike, partly because I can save the shipping costs by having it sent to my local store. I've found the customer service at the Dallas store to be great. The sales staff is a lot less pretentious than the crews at most bike shops in the area.
A few weeks ago, I ordered panniers from Nashbar because PB didn't have a set equivalent to what I wanted. If you call the customer service number, they can tell you when your order shipped and when it is expected to arrive. That being said, it is kind of ridiculous that they've disabled their online tracking system.
MMACH 5 is offline   Reply With Quote
Old 07-05-08, 04:36 AM   #20
whiteoakcanyon
Member
 
whiteoakcanyon's Avatar
 
Join Date: Mar 2008
Bikes: Giant OCR 2 CR
Posts: 48
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I shop a lot at Performance both on line and in the store. Be sure to always print out the sale prices on line so that they can match them at the store. They use diferent pricing strategies, but the store will always match their on line pricing. I agree the service varies greatly depending on who is helping you. I love the no questions asked return policy - only used it once, but am always glad to have it there.
whiteoakcanyon is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 01:07 PM.