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-   -   LBS etiquette (http://www.bikeforums.net/general-cycling-discussion/454829-lbs-etiquette.html)

apricissimus 08-16-08 11:46 AM

LBS etiquette
 
I need to bring my bike into the LBS for some repairs that are beyond my expertise. There are two shops near me that are within walking distance, but I'm wondering if they'll give me hairy eyeballs when they see the sticker from the LBS that I bought my bike from (also, they might not even sell the bike I own).

I would have no problem bringing the bike to the LBS I bought it from, but it is seven miles away, and I'd have to take a cab back if I left it there, then take a cab there again to pick it up. That's a hassle and expense I don't want to deal with if I don't have to.

Should I just bring my bike into the LBS down the street?

Allen 08-16-08 11:57 AM

If you are paying them, they should be happy to service your bike no matter where you bought it.
It's in their interest to do so, they may be able to keep you as a regular customer.
You might see if they are willing to loan you a bike while yours is in the shop too.

peabodypride 08-16-08 12:36 PM

They won't care, if it bothers you that much cover the sticker with electrical tape.

Retro Grouch 08-16-08 12:42 PM

Quote:

Originally Posted by apricissimus (Post 7284574)
Should I just bring my bike into the LBS down the street?

Look at it from the LBS point of view. You are giving them the opportunity to win over another shop's customer - provided they meet your satisfaction. Who wouldn't want that?

Jim from Boston 08-16-08 01:16 PM

I think the situation would be sticky if you bought the bike from one of the two close-by shops and tried to take it to the other. When I bought my Bridgestone around 1991, I stopped going to my usual LBS near work in the Boston suburbs since I didn't buy from them and felt "guilty," though I don't recall they had a bike that I liked and/or fit me. I now go to an LBS in Boston and they do so much work on my Bridgestone, that they are glad to see me and treat me really well (I also tip well, IMO, but out of gratitude for their service). Nonetheless, they are always telling me it's time to buy a new one ;-)

BTW, if you are so inclined to respond, what are those two bike shops so close together? My shop is Back Bay Bikes. No reply necessary, but thanks for the opportunity to write.

Jim from Boston

Bill Kapaun 08-16-08 01:34 PM

Quote:

Originally Posted by Retro Grouch (Post 7284767)
Look at it from the LBS point of view. You are giving them the opportunity to win over another shop's customer - provided they meet your satisfaction. Who wouldn't want that?

+1
Besides, they may think you bought it used.
It's not like taking your Ford to the Chevy dealer and expecting them to have the proper parts in stock.

apricissimus 08-16-08 02:12 PM

Quote:

Originally Posted by Jim from Boston (Post 7284892)
I think the situation would be sticky if you bought the bike from one of the two close-by shops and tried to take it to the other. When I bought my Bridgestone around 1991, I stopped going to my usual LBS near work in the Boston suburbs since I didn't buy from them and felt "guilty," though I don't recall they had a bike that I liked and/or fit me. I now go to an LBS in Boston and they do so much work on my Bridgestone, that they are glad to see me and treat me really well (I also tip well, IMO, but out of gratitude for their service). Nonetheless, they are always telling me it's time to buy a new one ;-)

BTW, if you are so inclined to respond, what are those two bike shops so close together? My shop is Back Bay Bikes. No reply necessary, but thanks for the opportunity to write.

Jim from Boston

Landry's on Comm Ave and International Bicycle on Brighton Ave. I bought my Bianchi Volpe at Harris Cyclery in West Newton.

Edit: Though perhaps Landry's, being a chain, doesn't qualify as an LBS.

wahoonc 08-16-08 02:52 PM

Take the friggin' sticker off and take it where ever you want to have it repaired!

Aaron:)

jsmithepa 08-16-08 03:18 PM

When they say "we're really swampped" (on a weekday), then u know.

Pat 08-17-08 11:25 AM

Depends on the bike shop. People get strange ideas and bike shop owners are no different than the rest of us. But a bike shop makes decent money on repairs. It is probably the best part of their business. So if the owner is rational, they should be happy to see you.

operator 08-17-08 01:09 PM

I work at a shop. We don't care where your bike came from.

operator 08-17-08 01:10 PM

Quote:

Originally Posted by Pat (Post 7289290)
But a bike shop makes decent money on repairs. It is probably the best part of their business. So if the owner is rational, they should be happy to see you.

That's what you think.

Chris L 08-18-08 02:33 AM

I've done it before without a problem. Assuming it isn't one of those department store piles of junk, you should be OK. I've also had other shops refuse, and when that happens, I just decide to take my money to someone who wants it.

DieselDan 08-18-08 02:47 AM

Bikes use standardized parts. Any shop can fix any bike. There are a few exceptions, but you wouldn't be posting here if you had one of those bikes.


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