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Old 08-22-08, 08:36 PM   #1
jchuck
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Where can I find Avenir makers?

I would like to contact the makers of my Avenir pannier to inform them about the dangerous construction and design of my rack panniers. However, I can't find any originating company--just distributors. Does anyone know how I can contact them to pass this on? I'm hoping, too, to either get them repaired or be compensated. Thank you!
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Old 08-22-08, 09:26 PM   #2
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I believe they are manufactured by Raleigh.

Doug
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Old 08-23-08, 10:35 AM   #3
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Quote:
Originally Posted by jchuck View Post
I would like to contact the makers of my Avenir pannier to inform them about the dangerous construction and design of my rack panniers. However, I can't find any originating company--just distributors. Does anyone know how I can contact them to pass this on? I'm hoping, too, to either get them repaired or be compensated. Thank you!
It's not your job to contact the makers it's the gov't job to contact and issue recalls.

Contact Consumer Product Commission to get action at.......

http://www.cpsc.gov/

It's good that you care enough to warn others.
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My preferred bicycle brand is.......WORKSMAN CYCLES
I dislike clipless pedals on any city bike since I feel they are unsafe.

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Steel: nearly a thousand years of metallurgical development
Aluminum: barely a hundred, which one would you rather have under your butt at 30mph?
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Old 08-23-08, 08:27 PM   #4
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What seems to be the problem?

Just out of curiosity, what seems to be the problem/dangerous nature of the product? Pictures are always appreciated, but a good explanation would suffice.

BTW, Avenir and Raleigh USA are one in the same. I am sure if you went back to your dealer, and explained the problem, the problem may be easily remedied. Just a thought....
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Old 08-24-08, 11:10 PM   #5
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Thanks for the link!
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Old 08-24-08, 11:11 PM   #6
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Thanks, Doug. I would never have known that.
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Old 08-24-08, 11:41 PM   #7
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Just out of curiosity, what seems to be the problem/dangerous nature of the product? Pictures are always appreciated, but a good explanation would suffice.

BTW, Avenir and Raleigh USA are one in the same. I am sure if you went back to your dealer, and explained the problem, the problem may be easily remedied. Just a thought....
So glad you asked this question, and provided this particular suggestion.

On separate occasions, the bungee cords that permit the hooks to attach to the rack, spontaneously snapped while riding. In one case, the bag itself lodged into the spokes of my tire and stopped me dead in my tracks. It was difficult dislodging it without bending the spokes.

The second time this happened, the bungee cord wrapped tightly into the cassette, also stopping the bike in its tracks. A bit scary.

Also, even when the bungee cords were holding the hooks in their proper place, the bags themselves would interfere with the rear wheel when, while avoiding a pot hole for example, I would make a slight turn.

I understand now (live and learn) that one should buy a pannier with a stiffer back panel. Since that's the case, the pannier should come with a warning.

Finally, regarding who to contact regarding this: I initially contacted the retail store. They replaced the bag the first time the bungee cord broke. However, they were unwilling to do so the second time. They thought that I would get a better response than would they, by contacting the manufacturer directly.

I've googled "Raleigh" but have only found a website for their bikes, not accessories.
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Old 08-25-08, 12:29 AM   #8
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they are in Kent WA

6004 South 190th Street, Suite 101
Kent, WA 98032

call (253) 395-1100 and ask for customer services.
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Old 08-25-08, 10:42 AM   #9
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Thank you!
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