Cycling and bicycle discussion forums. 
   Click here to join our community Log in to access your Control Panel  


Go Back   > >

General Cycling Discussion Have a cycling related question or comment that doesn't fit in one of the other specialty forums? Drop on in and post in here! When possible, please select the forum above that most fits your post!

User Tag List

Reply
 
Thread Tools Search this Thread
Old 09-15-08, 01:05 PM   #1
TromboneAl
Senior Member
Thread Starter
 
TromboneAl's Avatar
 
Join Date: Jun 2008
Location: Far, Far Northern California
Bikes: 1997 Specialized M2Pro
Posts: 2,875
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Defective Road Morph Pump

I received my Topeak Road Morph Pump today. The little plastic pin for the lever on the pump head immediately slipped out and the lever fell off (see photo). I put things back but it just slips out again.



Has anyone else had this problem? If you have this pump, can you see if your pin has a head on it?
TromboneAl is offline   Reply With Quote
Old 09-15-08, 03:12 PM   #2
TromboneAl
Senior Member
Thread Starter
 
TromboneAl's Avatar
 
Join Date: Jun 2008
Location: Far, Far Northern California
Bikes: 1997 Specialized M2Pro
Posts: 2,875
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
It may be that when the knurled part of the head is loose, the pin can fall out. I had loosened it to see if I needed to change to the presta configuration, and that's when the pin fell out. I've tightened it and perhaps it is OK now.
TromboneAl is offline   Reply With Quote
Old 09-15-08, 03:48 PM   #3
Velo Dog
Senior Member
 
Join Date: Jun 2004
Location: Northern Nevada
Bikes:
Posts: 3,802
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
If the pin's metal and hollow, could you spread the ends just a hair (with a nail set?) to hold it in place?
Or e-mail the manufacturer and ask what to do. I had some problem, can't remember what, with a Topeak pump a few years ago and wrote to the company to ask about replacement parts. They sent me everything I needed in a couple of days, no charge. My advice would be to be polite and inquisitive rather than angry and accusatory.
Velo Dog is offline   Reply With Quote
Old 09-15-08, 04:52 PM   #4
TromboneAl
Senior Member
Thread Starter
 
TromboneAl's Avatar
 
Join Date: Jun 2008
Location: Far, Far Northern California
Bikes: 1997 Specialized M2Pro
Posts: 2,875
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Right, this is what I wrote them:

Hi,

I received my Topeak Road Morph Pump today. The little plastic pin for the lever on the pump head immediately slipped out and the lever fell off (see photo). I put things back but it just slips out again. Is it defective? What do I do?

Thanks,

Al
TromboneAl is offline   Reply With Quote
Old 09-15-08, 05:15 PM   #5
avmanansala
Senior Member
 
avmanansala's Avatar
 
Join Date: Aug 2006
Location: Sacramento, CA
Bikes: Cannondale Road Warrior
Posts: 401
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
If its new, and you bought it locally, exchange it. If you bought it online, you may as well go through Tokpeak for a warranty repair. Let us know how it goes.
avmanansala is offline   Reply With Quote
Old 09-15-08, 08:41 PM   #6
no motor?
Senior Member
 
no motor?'s Avatar
 
Join Date: Dec 2005
Location: Chicagoland
Bikes: Specialized Hardrock
Posts: 4,859
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 18 Post(s)
Quote:
Originally Posted by avmanansala View Post
If its new, and you bought it locally, exchange it. If you bought it online, you may as well go through Tokpeak for a warranty repair. Let us know how it goes.
The gauge for my Topeak floor pump quit last week, and they sent me a replacement for free. They said they'd had problems with the gauge on that model, and the replacement solved the problem. They've got great customer service.
no motor? is offline   Reply With Quote
Old 09-16-08, 08:17 AM   #7
TromboneAl
Senior Member
Thread Starter
 
TromboneAl's Avatar
 
Join Date: Jun 2008
Location: Far, Far Northern California
Bikes: 1997 Specialized M2Pro
Posts: 2,875
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Today I got their response:

Response:

Part will be sent via U.S. mail!!!
Have a great Day!!!!
Nick!!!!
TromboneAl is offline   Reply With Quote
Old 09-16-08, 12:51 PM   #8
Bob Ross
your god hates me
 
Bob Ross's Avatar
 
Join Date: Apr 2006
Bikes:
Posts: 3,202
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 3 Post(s)
Quote:
Originally Posted by TromboneAl View Post
Today I got their response:

Response:

Part will be sent via U.S. mail!!!
Have a great Day!!!!
Nick!!!!

Yeah, I've had similar dealings with Topeak. Fabulous customer service, every time I've had a problem with one of their pumps they ask no questions, just immediately send me the replacement part at no charge.

Which I guess makes up for the fact that I have to keep calling them about problems with their pumps.
Bob Ross is offline   Reply With Quote
Old 09-16-08, 06:40 PM   #9
Bob Pringle
Senior Member
 
Join Date: Oct 2005
Location: Ormond Beach, FL
Bikes: 2005 Specialized Roubaix Elite
Posts: 228
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I had the same response from Topeak 6 months ago when I asked about a replacement O-ring for my floor pump piston. Still waiting. (Actually I bought a replacement from the local nut 'n bolt store.)

Regards,
Bob P.
Bob Pringle is online now   Reply With Quote
Old 09-16-08, 08:03 PM   #10
x136 
phony collective progress
 
x136's Avatar
 
Join Date: Sep 2006
Location: San Hoosey
Bikes: http://velospace.org/user/36663
Posts: 2,981
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Quote:
Originally Posted by TromboneAl View Post
Has anyone else had this problem?
Yep, mine fell off as well, except it was long gone by the time I noticed it.

I never got around to contacting Topeak about it, and ended up buying a whole new pump. I'm a chump.
__________________
x136 is offline   Reply With Quote
Old 09-16-08, 08:06 PM   #11
jaxgtr
Senior Member
 
jaxgtr's Avatar
 
Join Date: Jul 2006
Location: Jacksonville, FL
Bikes: Trek ALR 6, Trek CrossRip, Trek X-Caliber 8
Posts: 4,354
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I would just take it back. Feel lucky you got a response. It took 45 days and a nasty rant about their service to get the part I wanted to buy, not get free, but buy.
__________________
Brian | 2015 Trek Emonda ALR 6 | 2015 Trek X-Caliber 8 | 2014 Trek CrossRip Comp
Quote:
Originally Posted by AEO View Post
you should learn to embrace change, and mock it's failings every step of the way.
jaxgtr is offline   Reply With Quote
Old 09-17-08, 05:31 AM   #12
staehpj1 
Senior Member
 
staehpj1's Avatar
 
Join Date: Aug 2006
Location: Tallahassee, FL
Bikes:
Posts: 8,838
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
I have emailed them several times. They always quickly shipped a part at no charge. Unfortunately it was the wrong part 2 or 3 times despite detailed description including pictures. Ultimately I got the right part and had plenty of spare parts by the time it was done. All in all I was pretty happy with their service despite the confusion. I think they really tried to make it right and ultimately did. In fact they went out of their way to help even though it wasn't under warranty.
staehpj1 is offline   Reply With Quote
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -6. The time now is 06:29 PM.