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  1. #1
    Senior Member TromboneAl's Avatar
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    Defective Road Morph Pump

    I received my Topeak Road Morph Pump today. The little plastic pin for the lever on the pump head immediately slipped out and the lever fell off (see photo). I put things back but it just slips out again.



    Has anyone else had this problem? If you have this pump, can you see if your pin has a head on it?
    My Book: Drive, Ride, Repeat: The Mostly-True Account of a Cross-Country Car and Bicycle Adventure

  2. #2
    Senior Member TromboneAl's Avatar
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    It may be that when the knurled part of the head is loose, the pin can fall out. I had loosened it to see if I needed to change to the presta configuration, and that's when the pin fell out. I've tightened it and perhaps it is OK now.
    My Book: Drive, Ride, Repeat: The Mostly-True Account of a Cross-Country Car and Bicycle Adventure

  3. #3
    Senior Member
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    If the pin's metal and hollow, could you spread the ends just a hair (with a nail set?) to hold it in place?
    Or e-mail the manufacturer and ask what to do. I had some problem, can't remember what, with a Topeak pump a few years ago and wrote to the company to ask about replacement parts. They sent me everything I needed in a couple of days, no charge. My advice would be to be polite and inquisitive rather than angry and accusatory.

  4. #4
    Senior Member TromboneAl's Avatar
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    Right, this is what I wrote them:

    Hi,

    I received my Topeak Road Morph Pump today. The little plastic pin for the lever on the pump head immediately slipped out and the lever fell off (see photo). I put things back but it just slips out again. Is it defective? What do I do?

    Thanks,

    Al
    My Book: Drive, Ride, Repeat: The Mostly-True Account of a Cross-Country Car and Bicycle Adventure

  5. #5
    Senior Member avmanansala's Avatar
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    If its new, and you bought it locally, exchange it. If you bought it online, you may as well go through Tokpeak for a warranty repair. Let us know how it goes.
    "Study your math, kids. Key to the Universe." - Gabriel in The Prophecy

  6. #6
    Senior Member no motor?'s Avatar
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    Quote Originally Posted by avmanansala View Post
    If its new, and you bought it locally, exchange it. If you bought it online, you may as well go through Tokpeak for a warranty repair. Let us know how it goes.
    The gauge for my Topeak floor pump quit last week, and they sent me a replacement for free. They said they'd had problems with the gauge on that model, and the replacement solved the problem. They've got great customer service.

  7. #7
    Senior Member TromboneAl's Avatar
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    Today I got their response:

    Response:

    Part will be sent via U.S. mail!!!
    Have a great Day!!!!
    Nick!!!!
    My Book: Drive, Ride, Repeat: The Mostly-True Account of a Cross-Country Car and Bicycle Adventure

  8. #8
    your god hates me Bob Ross's Avatar
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    Quote Originally Posted by TromboneAl View Post
    Today I got their response:

    Response:

    Part will be sent via U.S. mail!!!
    Have a great Day!!!!
    Nick!!!!

    Yeah, I've had similar dealings with Topeak. Fabulous customer service, every time I've had a problem with one of their pumps they ask no questions, just immediately send me the replacement part at no charge.

    Which I guess makes up for the fact that I have to keep calling them about problems with their pumps.

  9. #9
    Senior Member
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    I had the same response from Topeak 6 months ago when I asked about a replacement O-ring for my floor pump piston. Still waiting. (Actually I bought a replacement from the local nut 'n bolt store.)

    Regards,
    Bob P.

  10. #10
    phony collective progress x136's Avatar
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    Quote Originally Posted by TromboneAl View Post
    Has anyone else had this problem?
    Yep, mine fell off as well, except it was long gone by the time I noticed it.

    I never got around to contacting Topeak about it, and ended up buying a whole new pump. I'm a chump.

  11. #11
    Senior Member jaxgtr's Avatar
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    I would just take it back. Feel lucky you got a response. It took 45 days and a nasty rant about their service to get the part I wanted to buy, not get free, but buy.
    Brian | 2015 Cannondale Synapse Carbon 3 | 2014 Trek CrossRip Comp
    Quote Originally Posted by AEO View Post
    you should learn to embrace change, and mock it's failings every step of the way.

  12. #12
    Senior Member staehpj1's Avatar
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    I have emailed them several times. They always quickly shipped a part at no charge. Unfortunately it was the wrong part 2 or 3 times despite detailed description including pictures. Ultimately I got the right part and had plenty of spare parts by the time it was done. All in all I was pretty happy with their service despite the confusion. I think they really tried to make it right and ultimately did. In fact they went out of their way to help even though it wasn't under warranty.

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