Many of you know that I've been having problems with rear spoke breakage on my new Specialized Crosstrail. It came with Alex CT double wall, 32 hole, 6061 T6, .18 dia. spoke, non-eyeletted, Shimano Parallax hub, wheels.
Recently, my LBS decided to rebuild the wheel, to resolve the issue. Observation revealed that there were more than just spoke issues, as the wheel was stress cracked at several spoke holes, and the hub spoke head holes were also damaged by scratching and gouging.
So, they hand built a wheel for me, under warrantee, using Alex 36 hole Adventurer double wall rim, 6061H T6, eyeletted, DT Swiss .20 spokes, Shimano Deore FHM 530 hub.
Upon seeing my polka dotted inner tube, they also replaced it with new, and even returned the old one figuring it had some sentimental value with all the patches. The wheel builder stated that he had never seen a tube, still holding air, with that many patches.
It looks so nice, and runs so true, that I just might, need/want, to have them build a new front to match.
I also spooned on (using my fingers only) a new set of Marathon Supremes yesterday afternoon to try to help with the flat tire issue.
What a great positive tale. This should be stickied for all the haters.
I am surprised(Being a Specialized dealer) that they did not just send you a new wheel.
I beleive that this was done by the shop, without the influence of Specialized. It looks like you have really found yourself a shop of winners.
Keep in mind, though, that they were originally going to respoke the existing wheel and hub. Once, disassembled, there was more damage found, so they did the right thing (in my estimation) in just continuing from where they left off.