I have a 2007Trek EX9.5, and it sheared a bolt on the rear triangle pivot. The LBS doesn't stock parts and Trek doesn't stock the part. This happened over 2 months ago, and I'm starting to wonder if Trek just dosen't take customer service very seriously. I'm really disappointed at this stage. There's no explanation - they just don't have the part. One would think they would show a greater committment to a $5000+ product. Does anyone know of another source for this?