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  1. #1
    cleverkitsune
    Join Date
    Apr 2009
    Location
    PNW
    My Bikes
    Motobecane FantomCross
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    Motobecane Fantom Cross

    I am newer rider, and just started to enjoy getting out for longer rides. I am working up to commuting (40 +miles RT). I bought a Motobecane Fantom Cross. I have ridden my new Fantom Cross bike less than 11 times. Yesterday climbing the hill back to my house the chain split (pin came out) and the chain-link wedged into the guide of the derailer causing; an abrupt stop to my climb, my derailer hanger to sheer off, and the derailer to become wedged into my spokes.

    Unable to bike / train / enjoy summer weather. Chain - shot; Derailer - bent and sheered off at mount; Rim - bent; rider/consumer - angry and dissonant.

    I contacted bikesdirect yesterday, with a picture of the chain split around the derailer guide. So far no reply. I will chronicle my experience with Motobecane as we go. Anyone interested in the pictures, and I will post on flikr.

    Anyone have suggestions. If you work for a LBS, I have already eaten my share of crow...I thought I would try to help anyone else that is interested in purchasing a new bike make an more educated decision. Perhaps Motobecane will take care of the issue in an equitable / expedient way. If that is the case you will find an accurate account of exactly what transpires.

    Is this chain link coming apart a common occurrence? An acquaintance at a LBS said it was likely whomever installed and put on the chain, that did not ensure the final chain link was properly secure.

  2. #2
    Chepooka StupidlyBrave's Avatar
    Join Date
    Sep 2006
    Location
    South Central PA
    My Bikes
    1990 Trek 1400 7spd; 2001 Litespeed Arenberg 10 speed
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    You can take your dissatisfaction to the BBB. I hope that you can turn this into a positive experience.

  3. #3
    Senior Member
    Join Date
    Jan 2008
    Location
    Freeport, NY
    My Bikes
    1992 Trek Antelope 800, 2009 Mercier Galaxy AL
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    812
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    this sounds painful... pics?
    2009 BD Mercier Galaxy AL/Campy Veloce/PZ Aero Bars/Fulcrum 5's
    2008 Argon 18 Mercury/Dura Ace/Vision base Zipp Aero/Fulcrum 5's/Wheelbuilder Disc
    1992 Trek Antelope 800/Shimano 100/Some Cheap 26"wheel

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