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  1. #1
    drive-by poster fetad's Avatar
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    Experience with shipping a bicycle and insurance

    I bought a mountain bike off of ebay recently and it was damaged in shipping. The front fork was bent and rear rim had a bend. The bike was packaged properly. About as good as you can expect.

    • Bicycle box was used
    • Bicycle specific plastic protectors on the hubs, derailleurs, and fork dropout.
    • Stem/Bar removed from fork
    • Everything (except wheels) liberally wrapped in bubble wrap


    UPS denied the claim. Not sure if there is even a discussion here, but it's something worth considering when shipping a bicycle.
    91' Bridgestone RB-T

    "You want it to be one way...but it's the other way" Marlo

  2. #2
    The "now retired" Old Guy Ed in GA's Avatar
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    Quote Originally Posted by fetad View Post
    I bought a mountain bike off of ebay recently and it was damaged in shipping. The front fork was bent and rear rim had a bend. The bike was packaged properly. About as good as you can expect.

    • Bicycle box was used
    • Bicycle specific plastic protectors on the hubs, derailleurs, and fork dropout.
    • Stem/Bar removed from fork
    • Everything (except wheels) liberally wrapped in bubble wrap


    UPS denied the claim. Not sure if there is even a discussion here, but it's something worth considering when shipping a bicycle.
    Depending on how much you have invested in the bike.... I'd be having a discussion with an attorney.

    What reason did UPS give for not honoring the claim?
    "The problem with America is stupidity. I'm not saying there should be a capital punishment for stupidity, but why don't we just take the safety labels off of everything and let the problem solve itself?"

  3. #3
    drive-by poster fetad's Avatar
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    "box was not strong enough to hold the contents" was the reason given by UPS.

    The seller has given me the option of a full refund or keep the bike with a partial refund. I'm lucky to have purchased from a reasonable person. Even if the seller claimed no responsibility, Paypal would no doubt issue a refund if I filed for one.

    This is more disturbing to me as a seller/shipper.
    91' Bridgestone RB-T

    "You want it to be one way...but it's the other way" Marlo

  4. #4
    The "now retired" Old Guy Ed in GA's Avatar
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    Quote Originally Posted by fetad View Post
    "box was not strong enough to hold the contents" was the reason given by UPS.

    The seller has given me the option of a full refund or keep the bike with a partial refund. I'm lucky to have purchased from a reasonable person. Even if the seller claimed no responsibility, Paypal would no doubt issue a refund if I filed for one.

    This is more disturbing to me as a seller/shipper.
    What's disturbing to me is the fact the the shipper, more than likely, paid for insurance on the shipment. What good is the "insurance" if UPS has the option to decline. If the refused the claim, they should at least refund that portion of the cost.
    "The problem with America is stupidity. I'm not saying there should be a capital punishment for stupidity, but why don't we just take the safety labels off of everything and let the problem solve itself?"

  5. #5
    Mike Coop500's Avatar
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    ^^Yeah that's BS. Why even buy insurance then when you ship something?
    1994 Specialized Rockhopper Fs
    "Twenty years from now, you will be more disappointed by the things that you didn't do than by the ones you did do"- Mark Twain

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