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Old 05-15-09, 02:46 PM   #1
fetad
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Experience with shipping a bicycle and insurance

I bought a mountain bike off of ebay recently and it was damaged in shipping. The front fork was bent and rear rim had a bend. The bike was packaged properly. About as good as you can expect.
  • Bicycle box was used
  • Bicycle specific plastic protectors on the hubs, derailleurs, and fork dropout.
  • Stem/Bar removed from fork
  • Everything (except wheels) liberally wrapped in bubble wrap

UPS denied the claim. Not sure if there is even a discussion here, but it's something worth considering when shipping a bicycle.
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Old 05-15-09, 02:49 PM   #2
Ed in GA
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Originally Posted by fetad View Post
I bought a mountain bike off of ebay recently and it was damaged in shipping. The front fork was bent and rear rim had a bend. The bike was packaged properly. About as good as you can expect.
  • Bicycle box was used
  • Bicycle specific plastic protectors on the hubs, derailleurs, and fork dropout.
  • Stem/Bar removed from fork
  • Everything (except wheels) liberally wrapped in bubble wrap

UPS denied the claim. Not sure if there is even a discussion here, but it's something worth considering when shipping a bicycle.
Depending on how much you have invested in the bike.... I'd be having a discussion with an attorney.

What reason did UPS give for not honoring the claim?
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Old 05-15-09, 03:09 PM   #3
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"box was not strong enough to hold the contents" was the reason given by UPS.

The seller has given me the option of a full refund or keep the bike with a partial refund. I'm lucky to have purchased from a reasonable person. Even if the seller claimed no responsibility, Paypal would no doubt issue a refund if I filed for one.

This is more disturbing to me as a seller/shipper.
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Old 05-15-09, 07:01 PM   #4
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Originally Posted by fetad View Post
"box was not strong enough to hold the contents" was the reason given by UPS.

The seller has given me the option of a full refund or keep the bike with a partial refund. I'm lucky to have purchased from a reasonable person. Even if the seller claimed no responsibility, Paypal would no doubt issue a refund if I filed for one.

This is more disturbing to me as a seller/shipper.
What's disturbing to me is the fact the the shipper, more than likely, paid for insurance on the shipment. What good is the "insurance" if UPS has the option to decline. If the refused the claim, they should at least refund that portion of the cost.
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Old 05-15-09, 07:48 PM   #5
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^^Yeah that's BS. Why even buy insurance then when you ship something?
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