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Old 05-21-09, 10:01 AM   #1
JPMacG
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Recent Nashbar credit card experiences?

I placed an order with Nashbar back in February. I'm one of many who suspect their credit card number was stolen somehow through placing an order with Nashbar. (Yes, I realize that this may have had nothing to do with Nashbar and could be just that the agency that processes their cards had a problem).

I want to place a new CC order with them. Canceling my old card was a huge headache and I don't want to repeat that experience.

Has anyone had problems with a CC that was used with Nashbar recently?
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Old 05-21-09, 10:25 AM   #2
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Have you seen this thread? Identity Theft and Nasbar? I will not do business with them again unless they accept Paypal.
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Old 05-21-09, 04:43 PM   #3
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Yes, thanks.
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Old 05-21-09, 05:05 PM   #4
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It's not just Nashbar. There was a huge hack on the Heartland Database (One of the major clearinghouses for online transactions), and several million CC numbers got out into the wild.
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Old 05-21-09, 05:10 PM   #5
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I was one of the folks who had unauthorized charges on my card after a nashbar purchase. I've used the new card at nashbar (about 6 weeks ago) and haven't had any problems. Yet.
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Old 05-21-09, 09:23 PM   #6
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The thief, or thieves, sent me a cubic-zirconia ring from web-based jewelers. That happened to many other people who posted about this here.

I'll order from Nashbar again - on the telephone.
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Old 05-21-09, 10:12 PM   #7
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Quote:
Originally Posted by Tom Stormcrowe View Post
It's not just Nashbar. There was a huge hack on the Heartland Database (One of the major clearinghouses for online transactions), and several million CC numbers got out into the wild.
Here is the article

It does not say how much money was lost.


What I would like to know is how does the card info get distributed? Is it sold? If so, how is it sold without the thieves getting caught? How do they get the word out? Do they advertise ???

Most of the items on my card were $100 or so or less. Hardly worth risking going to jail over.

There is a very simple way to fix this problem. For catalog / online orders require that the address on the credit card, the bill to address and the ship to address all match. If ship to does not match bill to then you would have to authorize the payment in some way via the credit card company itself. That way the thief could still all the credit card numbers they want but can only ship to the owner of the credit card.

You should also have the option to deny all online downloads and services. I never download anything and would never need such a transaction.
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Old 05-21-09, 10:33 PM   #8
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You can print your order and mail it to them instead of using a credit card. I did that using a money order, and ended up getting some sort of refund. And avoided the worry of extra charges on the credit card.
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Old 05-22-09, 03:27 AM   #9
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Quote:
Originally Posted by spinnaker View Post
Here is the article

It does not say how much money was lost.


What I would like to know is how does the card info get distributed? Is it sold? If so, how is it sold without the thieves getting caught? How do they get the word out? Do they advertise ???

Most of the items on my card were $100 or so or less. Hardly worth risking going to jail over.

There is a very simple way to fix this problem. For catalog / online orders require that the address on the credit card, the bill to address and the ship to address all match. If ship to does not match bill to then you would have to authorize the payment in some way via the credit card company itself. That way the thief could still all the credit card numbers they want but can only ship to the owner of the credit card.

You should also have the option to deny all online downloads and services. I never download anything and would never need such a transaction.
Many of the credit card fraud operations are based off shore or set up and shut down quickly. There are several internet sites where you can get credit card numbers, most have ISP's that track to other countries. As far as the prosecution; according to my bank you have to report it to your local authorities, unless it is for a great amount it most likely will get kicked to the back burner. I had two unauthorized transactions on my local bank issued Visa Card and one on a Debit card. Reported both to the local sheriff's department. Visa reversed charges, the one on the debit card was credited back by the merchant after verification, that happened to be Netflix. I think I had a new guy that was just trying to see if the card would go through, because the charge was very small.

There are a couple of safeguards, Verified by Visa is one, and the single transaction card numbers are another. But you have to have a bank that participates in that. Some companies have gone to the shipping to billing addresses only, but that is a real PITA for some of us. My company credit card is billed to Elmira, NY. I am working in Somwheresville, OH and need repair parts shipped in for a specialty piece of equipment having to go through a complicated verification procedure doesn't help matters much.

FWIW I have to replace a total of 5 cards so far this year, primarily due to Heartland. I have started reverting to cash for personal expenditures.

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Last edited by wahoonc; 05-22-09 at 03:31 AM.
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Old 05-22-09, 04:19 AM   #10
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the problem is with Visa and MasterCard, who use third-party credit-card transaction companies that allow charges to cards without the need for an expiration date or security code

i had a MasterCard with tertiary security (a separate, 9-digit password required for transactions) and it was recently breached nonetheless

customer losses and inconvenience are considered 'just part of doing business' by Visa/MC

it's good to see the recent movement to debit transactions (which just passed the 50 percent mark of all exchanges)...

Quote:
Originally Posted by spinnaker View Post
Here is the article

It does not say how much money was lost.


What I would like to know is how does the card info get distributed? Is it sold? If so, how is it sold without the thieves getting caught? How do they get the word out? Do they advertise ???

Most of the items on my card were $100 or so or less. Hardly worth risking going to jail over.

There is a very simple way to fix this problem. For catalog / online orders require that the address on the credit card, the bill to address and the ship to address all match. If ship to does not match bill to then you would have to authorize the payment in some way via the credit card company itself. That way the thief could still all the credit card numbers they want but can only ship to the owner of the credit card.

You should also have the option to deny all online downloads and services. I never download anything and would never need such a transaction.
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Old 05-22-09, 04:21 PM   #11
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I bought a pump from them about 2 months ago. No problems to report.
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Old 05-23-09, 07:20 AM   #12
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I bought a pump from them about 2 months ago. No problems to report.
Thanks Goose5. I think that is the kind of answer the OP (and myself) was looking for.

I was a victim of the cc info theft through Nashbar or their cc processing vendor. For some items I'd like to purchase from them again. We just need to know if the security breach has been closed and ordering from them is secure.

You would think as a PR move Nashbar would post some sort of message about it. But, for those customers who have no idea it happened it could have a negative effect.
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Old 05-27-09, 08:50 AM   #13
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Quote:
Originally Posted by Tom Stormcrowe View Post
It's not just Nashbar. There was a huge hack on the Heartland Database (One of the major clearinghouses for online transactions), and several million CC numbers got out into the wild.
Yep I was had as well.

My last purchase from Nashbar was back in March/April. This past weekend I received a call from my cc company saying they've detected fraudulent charges, I closed the card down and told them I'd have to get to a computer to go through each charge and dispute them. Low and behold when I get home (was away on holiday) I have a letter in my mail box explaining that there was a security breach and that my info was confirmed to be stolen. Shortly after disputing various charges for nominal amounts (online transactions ranging from $2-$15) I started to receive calls from Auto Insurance Online quotes. I explained to the auto insurance companies (3x by 3 different callers) that my information had been compromised and that I wished to be unsubscribed and removed completely from all of their contact databases.

I've contacted all of my banks and cc companies to explain the same issue, credit reports are about to be ran shortly also. I'm filing a police report which needs to be faxed to the credit report companies just to document any identity theft that might happen. Last I need is multiple cards being opened in my name.

Not too irked about the process but will probably not order from Nashbar any time soon. If I do, it'd probably be through some escrow service or one time use cc numbers going forward.

And yes, I did read notice on here prior to ordering about other users experiencing similar issues, I did not heed the warning. Again, not irked about it but will throw caution to the wind.
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Old 06-16-09, 03:44 AM   #14
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Have any of you seen the thread on complaints board?
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Old 06-16-09, 04:16 AM   #15
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This makes a lot of sense. I had two CC #s taken back to back (same one after reissue) and I always wondered what I did. I only use my CCs for gas and bike parts. Also got very random things in my mail. Good thing Bank of America was very keen as to what I buy and notified me.
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Old 06-16-09, 06:24 AM   #16
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I last made a Nashbar purchase just before Christmas--and I was almost chuckling at the problems you guys were reporting--then yesterday I found three bogus charges on my account. I-tunes, Netflix and one that seems to be only associated with Nashbar, reb-mill.com. There are three pages of complaints about reb-mill and Nashbar at ComplaintBoards.com
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Old 06-16-09, 07:40 AM   #17
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Solution: Use ShopSafe or some other virtual credit card system that allows you to create a unique credit card number for individual merchants. After having to cancel our card twice (once on a trip), I will never again use my real credit card number for an online purchase.
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Old 06-16-09, 09:08 AM   #18
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i just use a walmart prepaid debit card for all online transactions. it's awfully hard for them to abuse that. i don't generally keep much money on it unless i am going to use it for a specific purpose.
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