I bought some stuff 06/19/09 - has not arrived. talked on their online chat support today - they gave me some lame excuse and said they would send another package asap -- IE -- they didn't send the first one.
then I asked for UPS at least - they said they would send the UPS tracking number when they get it.
IE -- it will be shipped normally (if at all)
anyone else have experiences with them? did you get your stuff?
I haven't had experience with that vendor, but I can tell you that US Postal Service is faster than UPS in cross-border shipments.
When I mail things to friends in TO, it takes just a couple of days. I think UPS moves it across the lake in a rowboat. Same thing coming back. Canada Post is weeks faster than UPS. Postal strikes excluded, of course.
fwiw next time you want to go mail order i'd suggest sheldon brown's former employer-harris cyclery. very fast shipping and excellent customer service. high volume mail order companies i would be wary of.
Swissbike LX, Iron Horse Maverick 3.0, Myata Triathalon, Giant Seek II, Giant Seek III
ok well heres the summation of this issue....
I contacted them (yet again) had the UPS the package so that I could get a tracking number.
they said they would give me a tracking number "when they got it" (you get a number as soon as you register the package for shipping) -- well, they did not provide me with the number but it did arrive soon after (within 3 days) BUT it also arrived with a UPS BROKERAGE BILL FOR ADDITIONAL 37.60! Thats based on a 110.00 purchase! Thats like 37% for brokerage fees alone!
If they sent it regular mail originally, I would have got it in 10 days and not had to pay a brokerage fee!
worst, part of the order was for quick release wheel skewers. I explained the type of bikes we have and asked them if the QRS would work and they said they would.
When they arrived, I took the wheels apart only to find that in fact our axles are not hollow to allow for QRS.