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  1. #1
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    Bike shop sold me Allez with the "wrong" seat and other issues.

    I bought a speciallized allez sport C2 in white. The bike came with the black saddle found on the lower end models (for lack of better term). Should I go back and ask them for an exchange?

    Also, after some ridding, the shifters that for the front derileiur doesnt seem to change gears all the time and ticks very loud. These are Shimano 105.

    Lastly, I fipped the bike on its back so inspect it and I noticed both the front and rear wheel are not 100% true....

    The white handle foam needed a little bit of cleaning, from being tried out I guess..

    I know these are little things but gosh I am really starting to dislike the shop I bought it from.... I fee like the took advantage of a new comer, what should I do?

  2. #2
    Great State of Varmint Panthers007's Avatar
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    I'd watch the beginning of the film: National Lampoon's Vacation where Chevy Chase goes to pick up the new car of his dreams...

    Then I'd return the bike - demanding your money back/credit-card credited. I wouldn't want these guys standing behind their warranty. Ha!!
    How do you keep an idiot in suspense?

  3. #3
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    Quote Originally Posted by Profoxcg View Post
    I bought a speciallized allez sport C2 in white. The bike came with the black saddle found on the lower end models (for lack of better term). Should I go back and ask them for an exchange?
    If the saddle fits your butt - keep it and stop obsessing about whether it's a high-end or low-end model. Your sit bones couldn't care less about bling value.

    Quote Originally Posted by Profoxcg View Post
    Also, after some riding, the shifters that for the front derileiur doesnt seem to change gears all the time and ticks very loud.
    Shifting a bike isn't like flipping a light switch, sometimes you need to overshift a little bit to get the new gear to engage correctly.
    Concerned about the shifter clicking? That's a new one. Basically all shifters that aren't friction shifters will have a click to them. You're going from one predefined position to another, and the way to do that mechanically is to have something engages and disengages at set intervals.

    There might still be something odd with your shifter, but I'd start with shifting technique.

    Quote Originally Posted by Profoxcg View Post
    Lastly, I fipped the bike on its back so inspect it and I noticed both the front and rear wheel are not 100% true....
    A wheel doesn't have to be 100% true, whatever you mean with that. You're riding on a surface that's less than perfect anyhow. I like to keep mine within +/- 1 mm, but it has to be quite a bit more before it actually starts to affect riding and/or braking.

    Or maybe you were looking at the tire? They too can squirm around a bit. If it's bad you deflate, jiggle it around and inflate again. If it's remains annoying, make a note of the model and get another one next time.

    Quote Originally Posted by Profoxcg View Post
    ...The white handle foam needed a little bit of cleaning, from being tried out I guess..
    So you've got a bike that looks like it's being ridden, what's the problem?

    Quote Originally Posted by Profoxcg View Post
    ..I am really starting to dislike the shop I bought it from....
    Why? Was the bike overpriced? Have they refused to help you with a valid request? Have they treated you badly?

    Quote Originally Posted by Profoxcg View Post
    ... I feel like they took advantage of a new comer, what should I do?
    Well, a bike that's been sitting on the shop floor for some time may get a bit shop worn, particularly if it's seen a lot of test rides. A really attentive salesman in a good shop will spot this and throw in something like a saddle bag, a pair of spare tubes or whatever to sweeten the deal. Or maybe the bike is already priced accordingly in which case you're on your own.

    Otherwise you have two options:
    1) do nothing, and let your irritation fester
    2) talk to the shop, in a nice way. Tell them you couldn't help noticing your bike has another saddle than in the brochures, ask if you're shifting right.
    Don't bother about about the grips, by now there's no way of differentiating between the muck that you've put on the bike and the muck it had accumulated before you bought it.
    For the wheels it really depends on how much out of true they are. If the rims flop the thickness of a credit card to either side, don't worry about it.
    If it's more - tell them. If you bought the bike new you often get a free tune-up, so (if needed) you should be able to get the wheels sorted then.

  4. #4
    cab horn
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    We didn't sell you this bike, you know that right. Bring your concerns up to them. If you still don't like them find another shop and return your current bike.
    Mes compaingnons cui j'amoie et cui j'aim,... Me di, chanson.

  5. #5
    Senior Member exRunner's Avatar
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    Who, in their right mind, buys a bike with WHITE handlebar tape anyway?

  6. #6
    Older than dirt CCrew's Avatar
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    Quote Originally Posted by exRunner View Post
    Who, in their right mind, buys a bike with WHITE handlebar tape anyway?
    Hey, I did! That said, I knew it wouldn't last

    As to the OP, it's quite possible that it came from the factory that way. I bought one that had mismatched rims. Take it back to the LBS and ask. Mine was made good with no issue. Don't know how the LBS is until you ask. Stuff happens.

    -R

  7. #7
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    Quote Originally Posted by CCrew View Post
    Take it back to the LBS and ask. Mine was made good with no issue. Don't know how the LBS is until you ask. Stuff happens.

    -R
    Take it from one who often times gets on the super defensive/offensive before getting into ask the shop (car, bike, etc.). It doesn't hurt to ask but as mentioned above these aren't really deal breaker things for most people and in most cases it'd have been pertinent to bring it up before you bought the bike.

    I have white handlebar tape. I've only put about 40 miles on my bike since I changed the tape to white and it already shows signs of use. Even if you got it when it was pristine and new, it'd show signs of use right away.

    And as mentioned above, if the saddle is comfortable, keep it. Lots of people go through many saddles before they find one that fits them well. I know I've gone through at least three, and the one that fit me was not the one that came stock on the bike, and in fact wasn't even a "high end" saddle. Sometimes that's how it plays out.

    EDIT: Summary - it doesn't hurt to ask but don't go in upset and ready to explode. I can pretty much guarantee that won't get anything done.

  8. #8
    Senior Member DieselDan's Avatar
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    If the shifter doesn't click, then it will NOT work. Take the bike back and take up another sport and leave us alone.
    Bikes use brakes to stop.

    If your bike has breaks, don't ride it.

  9. #9
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    Tell them to change the saddle, get your free tune-up (two words 4 u cable+stretch) and for god sakes dont mention the dirty white bar tape, here or there, again.

  10. #10
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    thanks for the encouragement haha

  11. #11
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    Quote Originally Posted by DieselDan View Post
    If the shifter doesn't click, then it will NOT work. Take the bike back and take up another sport and leave us alone.
    nice.. =)

    Quote Originally Posted by Swiftly View Post
    Tell them to change the saddle, get your free tune-up (two words 4 u cable+stretch) and for god sakes dont mention the dirty white bar tape, here or there, again.
    I know i am turning into a fred.. I am going to change the white tape to back. My concern was that maybe I bought a bike that was used and returned and maybe dropped and what not.

    Quote Originally Posted by CCrew View Post
    Hey, I did! That said, I knew it wouldn't last

    As to the OP, it's quite possible that it came from the factory that way. I bought one that had mismatched rims. Take it back to the LBS and ask. Mine was made good with no issue. Don't know how the LBS is until you ask. Stuff happens.

    The lbs was pretty nice about a previous issue, on of the shimano 105 brakes lever covers was badly scratched and they replaced it, however the is the lever that is giving me a hard time shifting.

    -R
    Quote Originally Posted by exRunner View Post
    Who, in their right mind, buys a bike with WHITE handlebar tape anyway?
    I know, I was thinking the same... or a white saddle. It only looks nice when its clean.

  12. #12
    Older I get, faster I was con's Avatar
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    Quote Originally Posted by exRunner View Post
    Who, in their right mind, buys a bike with WHITE handlebar tape anyway?
    Me

  13. #13
    Hello :D kidonabike's Avatar
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    my bike has a white saddle AND white tape

  14. #14
    Senior Member Tapeworm21's Avatar
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    My bike came with black bar tape. It got switched to white tape IMMEDIATELY! I only run white tape, sorry. When it gets dirty, I rewrap it with new tape. Probably do this about once a month or so.
    2009 Specialized Tarmac Pro SL SRAM
    http://uplandsg.com/images/prodlogo_capoformaS.gif

  15. #15
    Older I get, faster I was con's Avatar
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    Quote Originally Posted by kidonabike View Post
    my bike has a white saddle AND white tape
    I'm a simple guy; my two main road bikes, one is all black with a black seat and black tape, the other is all white with a white seat and white tape

  16. #16
    Senior Member BigBlueToe's Avatar
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    The saddle issue might not be a big deal, but the bike shop should address it. Ask them why the saddle they sold you isn't the one specified on Specialized's website. Maybe there's some variation between saddles on the same model and this is normal (?) Maybe the bike tipped over and the saddle got scuffed so they swapped it out. Maybe one of the guys in the shop wanted the original saddle so he swapped it, thinking the customer wouldn't notice or care.

    I don't know what your shifting issue is, but cables stretch, especially when they're new. If you don't know how to adjust your shifters yourself, take the bike back to where you bought it. They should be willing to sped a few minutes getting things adjusted properly if they sold you the bike.

    The wheel true is a similar issue. If I spend a bunch of money on a bike, I want the wheels perfectly true. The bike shop should be willing to do this. It doesn't take long and doesn't cost them anything except time. Wheels can go out of true after awhile when they're new. When I had a guy build a wheel for me, he got it as true as possible, told me to ride if for a few weeks, then bring it back and he'd true it again. I did, and after he trued and tensioned it the second time it stayed true for a year.

    If your bike shop is willing to adjust your shifters and true your wheels with a smile and a cooperative attitude, great. If not, find another shop. Tell them about the saddle and see what they way.

    When it comes to saddles, I've spent a lot of time and money trying to find a saddle that's comfortable for me. The odds of getting it right the first time with the original-spec saddle would be much less than 50-50. That's me anyway. But still, I'd want to at least try the original-spec saddle. After all, if the bike manufacturer specified it, I'd at least like to give it a try.

  17. #17
    Your mom
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    I'm sure your LBS will deal with most, if not all of your issues. Most likely, your bike needs a tune-up, which most shops offer free for new bikes after the break-in period. If you ask them about the saddle, they'll probably swap it out, and I bet they'll give you whatever color tape you want to make you happy. Oh, and they'll true your wheels too. I know I'd do all of the above, no problem.

  18. #18
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    Hey, y'all, leave the OP alone... I work @ Wallyworld, had a customer the other day that came back to get a new set of the PLASTIC PLUGS THAT COVER THE PEDAL BUSHINGS (NOT BEARINGS, BUT BUSHINGS)!!!!! It never ceases to amaze me that people get so anal over a $100 bike. Sorry, but it's liable to be scratched a little out of the box, the wheels won't always hold a truing, and the parts are sh**; what do you expect? Lance's bike? OOOOOOOOOOOOOhhhhhhh-kkaaaaaaaayyyyyyy.........

  19. #19
    Senior Member z415's Avatar
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    Ha. Like my white t-shirts, I never use my white tape more than once, or over 100 miles, whichever is first. I re-tape after every ride and if I plan a century plus, a fresh set of tape will be in my pocket. Anything less is unacceptable.
    Falling is learning...[SIGPIC][/SIGPIC]...learn to not fall in a box.
    Any good American will watch THIS -and- WHERE WAS MY BIKE MADE?

  20. #20
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    Quote Originally Posted by DX-MAN View Post
    Hey, y'all, leave the OP alone... I work @ Wallyworld, had a customer the other day that came back to get a new set of the PLASTIC PLUGS THAT COVER THE PEDAL BUSHINGS (NOT BEARINGS, BUT BUSHINGS)!!!!! It never ceases to amaze me that people get so anal over a $100 bike. Sorry, but it's liable to be scratched a little out of the box, the wheels won't always hold a truing, and the parts are sh**; what do you expect? Lance's bike? OOOOOOOOOOOOOhhhhhhh-kkaaaaaaaayyyyyyy.........

    IF I AM PAYING FOR IT ! specially 1500.00 or let alone 1$ I want the sh_t to be perfect. Otherwise, get out of business... GTFU (grow the **** up)
    Last edited by Little Darwin; 07-28-09 at 10:11 AM.

  21. #21
    CRIKEY!!!!!!! Cyclaholic's Avatar
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    Quote Originally Posted by z415 View Post
    Ha. Like my white t-shirts, I never use my white tape more than once, or over 100 miles, whichever is first. I re-tape after every ride and if I plan a century plus, a fresh set of tape will be in my pocket. Anything less is unacceptable.
    ....that's nothing, on my whitebartape bike I tow a trailer with a large box full of new whitebartape and re-tape the bars at every red light.

  22. #22
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    Limit your coffee and take your Xanax.

  23. #23
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    Quote Originally Posted by Cyclaholic View Post
    ....that's nothing, on my whitebartape bike I tow a trailer with a large box full of new whitebartape and re-tape the bars at every red light.
    You need a system where the old tape is continuously sliding off the bars and fresh tape is continuously sliding on, like those weird (and nasty!) loop hand towels you find at gas stations sometimes.

    Seriously, you guys DO know you can clean white bar tape, right? Try a hand cleaner like GOOP.

    To the OP, a new bike will probably need a tune up after the cables, etc bed in. I would expect the bike shop to give it a light tune up for free a month or so after you bought it.
    I don't even use the offensive term "Fred." -- Sheldon "All Cyclists Are My Friends" Brown (1944-2008)

  24. #24
    Been Around Awhile I-Like-To-Bike's Avatar
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    Quote Originally Posted by Cyclaholic View Post
    ....that's nothing, on my whitebartape bike I tow a trailer with a large box full of new whitebartape and re-tape the bars at every red light.
    I was thinking of stopping at every LBS I pass and trading in my bicycle for a new one. Nothing like that Ultimate™ new bike smell.

  25. #25
    Great State of Varmint Panthers007's Avatar
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    Bent your cellphone-bracket? Time for a new bike!

    j/k - You should get the bike you paid for - not the one someone clipped parts from and substituted.
    How do you keep an idiot in suspense?

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