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Old 08-05-09, 10:29 AM   #1
HealthJunkie
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Who is your Online Retailer of choice?

I have had it with Performance Bike and need someone else to order from.

Preferably someone who provides:
  • Good Customer Service
  • Tells you when something you ordered is on back order
  • Tells you when your order shipped out
  • Free Shipping

Thanks!
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Old 08-05-09, 11:18 AM   #2
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Nashbar; Niagra and Amazon.
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Old 08-05-09, 01:16 PM   #3
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Not free shipping except from Amazon for over $25 orders but it depends on what I am buying.

Jenson for some items. Some of their sale prices are quite good.
Niagara, through Amazon, frequently. Shipment is a bit slow.
Sierra Trading Post for clothing and helmets.
Harris Cyclery for IGH related items.
Direct from Amazon if they carry the item.
Velo Orange for some of their house brand items.
Lickbike has some excellent prices too for some items.

I have had no problems with any of the above vendors. Amazon tends to ship USPS and the tracking of the USPS tends to suck.
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Old 08-05-09, 04:48 PM   #4
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REI. They generally don't do free home shipping, but they will ship to a store for free, which works for me.
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Old 08-05-09, 04:55 PM   #5
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Excelsports in Boulder: https://www.excelsports.com/

Probably not the cheapest, but they get it to me quickly and have never made a mistake or screwed me over.
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Old 08-05-09, 05:06 PM   #6
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Aspire Velo but their selection is limited. Otherwise Excel or Colorado Cyclist.
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Old 08-05-09, 05:06 PM   #7
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Harris Cyclery - Sheldon Brown's old haunt - is the best for customer service I know of. But they are pricey. Newton, Mass is not cheap-rent. But they will talk to you and their crew knows their stuff better than the vast majority. No problems with the "Surprise! Back-Ordered!" And they ship same-day if before 3 or 4pm EST.

http://sheldonbrown.com/harris/

Other than that, I order from a bunch of different places. If I need something pretty quick, and Harris no got, I'm relatively close to Niagara. They are shipping USPS Priority Mail if you tick-off that box. Much faster than UPS for me. Tree Fort Bikes in Michigan has good prices and service. Jenson sometimes has BIG bargains on some high-ticket items. Cambria Outfitters does too - both have price-match. And Bikeman, in Maine, is always good - fast too.
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Old 08-05-09, 05:08 PM   #8
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Amazon and Niagara (I concur re. the poor on-line communication of Amazon's USPS shipped items!)
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Old 08-05-09, 05:36 PM   #9
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Quote:
Originally Posted by tatfiend View Post
Not free shipping except from Amazon for over $25 orders but it depends on what I am buying.

Jenson for some items. Some of their sale prices are quite good.
Niagara, through Amazon, frequently. Shipment is a bit slow.
Sierra Trading Post for clothing and helmets.
Harris Cyclery for IGH related items.
Direct from Amazon if they carry the item.
Velo Orange for some of their house brand items.
Lickbike has some excellent prices too for some items.

I have had no problems with any of the above vendors. Amazon tends to ship USPS and the tracking of the USPS tends to suck.
I just bought some pedals from Amazon (sold through Niagara). They are S-L-O-W in shipping. They did ship it though a few days after I ordered it. Its now in transit. Whats funny is that they haven't even charged my cc yet and its already in transit. I would probably order from Niagara again if I didn't want it or need it sooner.

I have to give props to Biketiresdirect though. I ordered and received goods within a week.
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Old 08-05-09, 05:38 PM   #10
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Quote:
Originally Posted by Gromulus View Post
Amazon and Niagara (I concur re. the poor on-line communication of Amazon's USPS shipped items!)
Not just Amazon. Anything shipped USPS with tracking is a PITA as far as package tracking. The USPS only scans the tracking number at the arrival post office either the day before or the day of delivery. No scanning at the sending P.O. or at any intermediate points.
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Old 08-05-09, 05:42 PM   #11
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Priority Mail always outpaces UPS for me from anywhere in the USoA. Maybe that's because the Post Office is busy moving it to me, while UPS is taking tracking-numbers and playing "Kick The Box" at their 10,000 detours?
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Old 08-05-09, 05:49 PM   #12
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REI usually. I can order online and ship it to the near REI store a couple blocks away and take advantage of the free shipping option.
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Old 08-05-09, 06:08 PM   #13
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I get free two day shipping from Amazon if it is a product they sell. I will have to see how many bike related items they have.
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Old 08-05-09, 06:21 PM   #14
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Nashbar...their credit card scandal, though, is problematic...I think some of their specials are amazing...the merchandise is pretty good in my opinion...and the USPS gets it here quickly. I even have a Nashbar road bike, which is a pretty decent one.
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Old 08-05-09, 06:36 PM   #15
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Jenson or Cambria Bike. Niagara sucks in my experience. Took weeks to try to get an order straight then weeks to get my $ back.
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Old 08-05-09, 06:45 PM   #16
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Nashbar and Performance are the same monkey - just wearing different color lipstick.
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Old 08-05-09, 08:00 PM   #17
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price point
jenson USA
chain reaction cycles

pp wil do you right, always have me; jenson is responsive to any issue you may have, and do the out-of-stock notification bit, as does CRC. CRC has free shipping if you're buying a lot, and that's from England. The minimum is like $250 right now, but there are some smokin' deals there, and hard-to-get stuff, too
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Old 08-05-09, 11:06 PM   #18
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Probikekit, if you're willing to do business in England, offers free shipping on some things to the USA. And it's as fast as most American dealers. Take a look:

http://www.probikekit.com/
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Old 08-06-09, 04:57 AM   #19
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MEC in Canada also is one you might take a look at.
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Old 08-06-09, 06:36 AM   #20
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I've bought stuff this year from Performance/Nashbar, Pricepoint (also Performance?), Jenson, and Tree Fort bikes (had best prices on Park tools for a while), all with no problems. The Nashbar credit card thing bothers me a bit, but I think it's a risk with any retailer, online or not.

Pricepoint seems to usually have the lowest prices for what I'm looking at, and so far I haven't had a problem with their service.
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Old 08-06-09, 07:18 AM   #21
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I like Price Point for many cheap tools. They aren't the Park Tools quality, but good enought for my needs. I've bought from Nashbar, Performance, Niagara with good results. I was a victim of the Nashbar credit card thing. My card number was stolen, but the card company caught it for me with no harm done. Since then, late last year, Nashbar has cleaned up the problem. I also have bought tires from BikeTiresDirect.com. Good prices, and service. Performance has free shipping to their store for pick up, which is good.
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Old 08-06-09, 09:11 AM   #22
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REI and Pricepoint.

Nashbar treated me poorly, + credit card incident = not worth the hassle.
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Old 08-06-09, 12:06 PM   #23
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I'm gonna order a wheelset from universal cycles in a few weeks (using their wheelset builder). Does anyone have any feedback on them?
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Old 08-06-09, 12:19 PM   #24
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REI
ColoradoCyclist
SierraTradingPost
Velowear.com
JensonUSA
PricePoint
BikeTiresDirect
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Old 08-06-09, 01:23 PM   #25
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Performance/Nashbar - cheap prices; customer service can be clue-challenged, but will get it right eventually; generous return policy

Excel - Not so cheap, focuses on higher end stuff. Customer service is excellent. But I mainly use them for the free, instantaneous shipping; which may not be available if your commute doesn't pass their warehouse
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