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  1. #1
    Member HealthJunkie's Avatar
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    Who is your Online Retailer of choice?

    I have had it with Performance Bike and need someone else to order from.

    Preferably someone who provides:
    • Good Customer Service
    • Tells you when something you ordered is on back order
    • Tells you when your order shipped out
    • Free Shipping


    Thanks!
    '07 Gary Fisher Marlin --- Future bike > GF HiFi Pro 29er

  2. #2
    Senior Member rumrunn6's Avatar
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    Nashbar; Niagra and Amazon.
    cycling is like baseball ~ it doesn't take much to make it interesting

  3. #3
    Gear Hub fan
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    Civia Hyland Rohloff, Swobo Dixon, Colnago, Univega
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    Not free shipping except from Amazon for over $25 orders but it depends on what I am buying.

    Jenson for some items. Some of their sale prices are quite good.
    Niagara, through Amazon, frequently. Shipment is a bit slow.
    Sierra Trading Post for clothing and helmets.
    Harris Cyclery for IGH related items.
    Direct from Amazon if they carry the item.
    Velo Orange for some of their house brand items.
    Lickbike has some excellent prices too for some items.

    I have had no problems with any of the above vendors. Amazon tends to ship USPS and the tracking of the USPS tends to suck.
    Gear Hubs Owned: Rohloff disc brake, SRAM iM9 disc brake, SRAM P5 freewheel, Sachs Torpedo 3 speed freewheel, NuVinci CVT, Shimano Alfine SG S-501, Sturmey Archer S5-2 Alloy. Other: 83 Colnago Super Record, Univega Via De Oro

    Visit and join the Yahoo Geared Hub Bikes group for support and links.
    http://groups.yahoo.com/group/Geared_hub_bikes/

  4. #4
    Senior Member
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    REI. They generally don't do free home shipping, but they will ship to a store for free, which works for me.

  5. #5
    Unobtanium-Based Lifeform calamarichris's Avatar
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    Carlsbad, CA
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    '09 Felt F55, '84 Masi Cran Criterium, (2)'86 Schwinn Pelotons, '86 Look Equippe Hinault, '09 Globe Live 3 (dogtaxi)
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    Excelsports in Boulder: https://www.excelsports.com/

    Probably not the cheapest, but they get it to me quickly and have never made a mistake or screwed me over.

  6. #6
    Senior Member bruce19's Avatar
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    Aspire Velo but their selection is limited. Otherwise Excel or Colorado Cyclist.

  7. #7
    Great State of Varmint Panthers007's Avatar
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    Harris Cyclery - Sheldon Brown's old haunt - is the best for customer service I know of. But they are pricey. Newton, Mass is not cheap-rent. But they will talk to you and their crew knows their stuff better than the vast majority. No problems with the "Surprise! Back-Ordered!" And they ship same-day if before 3 or 4pm EST.

    http://sheldonbrown.com/harris/

    Other than that, I order from a bunch of different places. If I need something pretty quick, and Harris no got, I'm relatively close to Niagara. They are shipping USPS Priority Mail if you tick-off that box. Much faster than UPS for me. Tree Fort Bikes in Michigan has good prices and service. Jenson sometimes has BIG bargains on some high-ticket items. Cambria Outfitters does too - both have price-match. And Bikeman, in Maine, is always good - fast too.
    How do you keep an idiot in suspense?

  8. #8
    Keeper of the Castle
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    2009 CAAD9-5, 2009 Kona Dew Plus, Trek 930
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    Amazon and Niagara (I concur re. the poor on-line communication of Amazon's USPS shipped items!)
    2009 CAAD9-5 (road)
    2009 Kona Dew Plus (hybrid)
    1993 Trek 930 (mountain)

  9. #9
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    Quote Originally Posted by tatfiend View Post
    Not free shipping except from Amazon for over $25 orders but it depends on what I am buying.

    Jenson for some items. Some of their sale prices are quite good.
    Niagara, through Amazon, frequently. Shipment is a bit slow.
    Sierra Trading Post for clothing and helmets.
    Harris Cyclery for IGH related items.
    Direct from Amazon if they carry the item.
    Velo Orange for some of their house brand items.
    Lickbike has some excellent prices too for some items.

    I have had no problems with any of the above vendors. Amazon tends to ship USPS and the tracking of the USPS tends to suck.
    I just bought some pedals from Amazon (sold through Niagara). They are S-L-O-W in shipping. They did ship it though a few days after I ordered it. Its now in transit. Whats funny is that they haven't even charged my cc yet and its already in transit. I would probably order from Niagara again if I didn't want it or need it sooner.

    I have to give props to Biketiresdirect though. I ordered and received goods within a week.

  10. #10
    Gear Hub fan
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    Quote Originally Posted by Gromulus View Post
    Amazon and Niagara (I concur re. the poor on-line communication of Amazon's USPS shipped items!)
    Not just Amazon. Anything shipped USPS with tracking is a PITA as far as package tracking. The USPS only scans the tracking number at the arrival post office either the day before or the day of delivery. No scanning at the sending P.O. or at any intermediate points.
    Gear Hubs Owned: Rohloff disc brake, SRAM iM9 disc brake, SRAM P5 freewheel, Sachs Torpedo 3 speed freewheel, NuVinci CVT, Shimano Alfine SG S-501, Sturmey Archer S5-2 Alloy. Other: 83 Colnago Super Record, Univega Via De Oro

    Visit and join the Yahoo Geared Hub Bikes group for support and links.
    http://groups.yahoo.com/group/Geared_hub_bikes/

  11. #11
    Great State of Varmint Panthers007's Avatar
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    Priority Mail always outpaces UPS for me from anywhere in the USoA. Maybe that's because the Post Office is busy moving it to me, while UPS is taking tracking-numbers and playing "Kick The Box" at their 10,000 detours?
    How do you keep an idiot in suspense?

  12. #12
    It's faster than the bus Catgrrl70's Avatar
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    REI usually. I can order online and ship it to the near REI store a couple blocks away and take advantage of the free shipping option.

  13. #13
    Member HealthJunkie's Avatar
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    I get free two day shipping from Amazon if it is a product they sell. I will have to see how many bike related items they have.
    '07 Gary Fisher Marlin --- Future bike > GF HiFi Pro 29er

  14. #14
    Senior Member cycleheimer's Avatar
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    1995 Trek 720 Multi-Track, 1994 Cannondale M600, 1991 Schwinn CrossCut, 1984 Raleigh Touring 18, 1981 Fuji S12S (18 spd), 1978 Bridgestone Kabuki Diamond Touring
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    Nashbar...their credit card scandal, though, is problematic...I think some of their specials are amazing...the merchandise is pretty good in my opinion...and the USPS gets it here quickly. I even have a Nashbar road bike, which is a pretty decent one.

  15. #15
    Older than dirt CCrew's Avatar
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    Jenson or Cambria Bike. Niagara sucks in my experience. Took weeks to try to get an order straight then weeks to get my $ back.

  16. #16
    Great State of Varmint Panthers007's Avatar
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    Nashbar and Performance are the same monkey - just wearing different color lipstick.
    How do you keep an idiot in suspense?

  17. #17
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    price point
    jenson USA
    chain reaction cycles

    pp wil do you right, always have me; jenson is responsive to any issue you may have, and do the out-of-stock notification bit, as does CRC. CRC has free shipping if you're buying a lot, and that's from England. The minimum is like $250 right now, but there are some smokin' deals there, and hard-to-get stuff, too

  18. #18
    Great State of Varmint Panthers007's Avatar
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    Probikekit, if you're willing to do business in England, offers free shipping on some things to the USA. And it's as fast as most American dealers. Take a look:

    http://www.probikekit.com/
    How do you keep an idiot in suspense?

  19. #19
    Senior Member
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    MEC in Canada also is one you might take a look at.

  20. #20
    billyymc
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    I've bought stuff this year from Performance/Nashbar, Pricepoint (also Performance?), Jenson, and Tree Fort bikes (had best prices on Park tools for a while), all with no problems. The Nashbar credit card thing bothers me a bit, but I think it's a risk with any retailer, online or not.

    Pricepoint seems to usually have the lowest prices for what I'm looking at, and so far I haven't had a problem with their service.

  21. #21
    Senior Member
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    I like Price Point for many cheap tools. They aren't the Park Tools quality, but good enought for my needs. I've bought from Nashbar, Performance, Niagara with good results. I was a victim of the Nashbar credit card thing. My card number was stolen, but the card company caught it for me with no harm done. Since then, late last year, Nashbar has cleaned up the problem. I also have bought tires from BikeTiresDirect.com. Good prices, and service. Performance has free shipping to their store for pick up, which is good.

  22. #22
    Who farted? Ka_Jun's Avatar
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    REI and Pricepoint.

    Nashbar treated me poorly, + credit card incident = not worth the hassle.

  23. #23
    Senior Member
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    I'm gonna order a wheelset from universal cycles in a few weeks (using their wheelset builder). Does anyone have any feedback on them?

  24. #24
    Life is good RonH's Avatar
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    Between Crystal River and Hernando, Florida, 6 miles west of the Withlacoochee Trail
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    I've had several since 1999 but have settled on my beloved 2001 Litespeed Tuscany and my latest, a 2015 Cannondale Supersix EVO
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    REI
    ColoradoCyclist
    SierraTradingPost
    Velowear.com
    JensonUSA
    PricePoint
    BikeTiresDirect
    My bikes: 2001 Litespeed Tuscany---2015 Cannondale Supersix EVO carbon

    I thought of that while riding my bicycle -- Albert Einstein

  25. #25
    Retro-Direct Fan TwoShort's Avatar
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    Performance/Nashbar - cheap prices; customer service can be clue-challenged, but will get it right eventually; generous return policy

    Excel - Not so cheap, focuses on higher end stuff. Customer service is excellent. But I mainly use them for the free, instantaneous shipping; which may not be available if your commute doesn't pass their warehouse

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