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  1. #1
    zia
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    Warranty: manufacture date or purchase date?

    Iím seriously considering a 2008 Fuji CRR2, new, from a dealer. I noticed, however, that the warranty appears to have changed from 5-year on frame (2008) to lifetime on frame (2009).

    Is the warranty based on when the bike was manufactured, or when I purchase the bike? I emailed Fuji, but no response.

    I obviously would prefer the lifetime warranty!

  2. #2
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    Not sure about Fuji, but in general I believe it would begin when you bought the bike from an authorized dealer, assuming the dealer registered the bike properly and you kept the proof of purchase.

    -spence

  3. #3
    The Improbable Bulk Little Darwin's Avatar
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    You probably get the 2008 version of the warranty, with the 5 years starting when you buy it.
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    Bianchi Goddess Bianchigirll's Avatar
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    if you are a regular customer of a bike shop they should take care of you with any warranty issuse.
    dealer register it? we never registered bikes, that is the custoimers responseibility. however we never denied an legimate warranty issue either. however I did recently learn Bianchi has some type of new 'online registery' I am not sure how it works though.
    Bianchis '87 Sport SX, '90 Proto (2), '91 Boarala 'cross, '93 Project 3, '88 Trofeo, '86 Volpe, '89 Axis, '79 Mixte SOLD, '99 Mega Pro XL Ti, '97 Ti Megatube, , '90 something Vento 603,

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    The warranty clock starts at purchase price. The details of the warrenty are associated with the date of manufactering. Companies won't (typically) retroactively change the warranty.

    Note that the probability that you will need the warranty (or that it will apply) is very low. If there is a manufactering defect in the frame, I suspect you should find out pretty quickly.

    The savings you should get on the 2008 is a certain thing. The effective value of the extended warranty is, comparitively, very, very low.

  6. #6
    Gear Hub fan
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    I always wonder about the usefulness of "Lifetime" warrantys. In the bike business, with the changing ownership of many bike brand names, how good is it. Will the new owner of Cannondale for instance honor frame lifetime warranties for bikes sold by the original company? Even if they do the new frame is not going to be the same as the original one.
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    Quote Originally Posted by tatfiend View Post
    Will the new owner of Cannondale for instance honor frame lifetime warranties for bikes sold by the original company?
    Probably, they would. I doubt that many are defective and the good-will continuing the policy would be worth making the replacement. Typically, "lifetime" applies to the original owner.

    Quote Originally Posted by tatfiend View Post
    Even if they do the new frame is not going to be the same as the original one.
    A different frame would be much better than a defective one! Anyway, most real defects are going to be discovered pretty quickly if the bicycle is used.

  8. #8
    Uber Goober StephenH's Avatar
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    The warranty paperwork probably comes with the bike, and would then be the 2008 version.
    "be careful this rando stuff is addictive and dan's the 'pusher'."

  9. #9
    Senior Member Proofide's Avatar
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    If the warranty has been changed to lifetime from 5 years, is that because the frames are now manufactured differently, or is it simply a change of policy? I don't know about the USA; but, here in Britain, a customer deals with the retailer, not the manufacturer. If a product is defective, you take it back to the dealer, and he's obliged under consumer legislation to sort it out. He can't claim it's a matter between you, the customer, and the manufacturer, although some try. I've said it before, and I'll repeat it here. When you go out to buy something, you, the customer, have ONE HUNDRED PERCENT of the power. Sadly, most people don't understand that. You tell the dealer what you want - in this case, a lifetime warranty on the frame. He knows that, in reality, you'll sell the bike some time and his responsibility will be over. If he has some old stock in the shop, that's his problem, not yours. He should be glad to move them on. Tell him what you're prepared to pay. If he won't agree, walk away. In these times of economic downturn, I think it'll be surprising just how amenable dealers will have to become, with going out of business as the alternative.
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  10. #10
    Older than dirt CCrew's Avatar
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    Quote Originally Posted by tatfiend View Post
    I always wonder about the usefulness of "Lifetime" warrantys. In the bike business, with the changing ownership of many bike brand names, how good is it. Will the new owner of Cannondale for instance honor frame lifetime warranties for bikes sold by the original company? Even if they do the new frame is not going to be the same as the original one.
    Most mfg's are pretty good about replacing frames if there's a structural defect and it fails. Some are obviously better than others. Most all will replace the frame with whatever is the "equivalent" at the time of the warranty claim. Trek I know from experience will usually step up a notch or two in the product line if it's no longer in production.

    And your Cannondale example - they're still in business. Only issue would be a bankruptcy where you'd prolly get jammed as then you'd just be another unsecured creditor

  11. #11
    Older than dirt CCrew's Avatar
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    Quote Originally Posted by Proofide View Post
    If the warranty has been changed to lifetime from 5 years, is that because the frames are now manufactured differently, or is it simply a change of policy?
    It's usually driven by marketing more than anything else. If you think about it, you're going head to head with a competitor and they offer lifetime and you offer 5 years you're going to lose a lot of sales. So you calculate what the average return cost and frequency is and you build that into your pricing. That obviously is also driven by statistics, such as how long the average user keeps a bike and so forth.

    Keep in mind that almost if not all the "lifetime" warranties are only to the original purchaser of the bike. It's worthless on a resale.

  12. #12
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    Quote Originally Posted by CCrew View Post
    It's usually driven by marketing more than anything else. If you think about it, you're going head to head with a competitor and they offer lifetime and you offer 5 years you're going to lose a lot of sales. So you calculate what the average return cost and frequency is and you build that into your pricing. That obviously is also driven by statistics, such as how long the average user keeps a bike and so forth.

    Keep in mind that almost if not all the "lifetime" warranties are only to the original purchaser of the bike. It's worthless on a resale.
    This is about right.

    =============

    "Lifetime" does sound impressive!

    (The company might not lose that many sales.)

    One reason a company might retreat from offering a lifetime warranty is to limit having to argue with people about whether or not a problem is a manufacturing defect or not.

    Keep in mind that a "lifetime" warranty doesn't necessarily mean that the use you already got out of the product will be ignored.

    That is, you might not get 100% back. You probably will get a reduction based on how long it was since your purchase.

    =============

    A 5-year warranty is long enough. If the 2008 bike is cheaper, go with that since that choice is money in the bank!
    Last edited by njkayaker; 08-11-09 at 01:21 PM.

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