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  1. #26
    kipuka explorer bkrownd's Avatar
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    Apr 2004
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    Hilo Town, East Hawai'i
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    1994 Trek 820, 2004 Fuji Absolute, 2005 Jamis Nova, 1977 Schwinn Scrambler 36/36
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    Quote Originally Posted by prabbit
    My order from Aug. 1 has not yet shipped.
    I ordered on 8/2 and got mine in 4 days. Yours shouldn't be that late.

    bkr
    --
    -=- '05 Jamis Nova -=- '04 Fuji Absolute -=- '94 Trek 820 -=- '77 Schwinn Scrambler 36/36 -=-
    Friends don't let friends use brifters.

  2. #27
    kipuka explorer bkrownd's Avatar
    Join Date
    Apr 2004
    Location
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    1994 Trek 820, 2004 Fuji Absolute, 2005 Jamis Nova, 1977 Schwinn Scrambler 36/36
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    Quote Originally Posted by bkrownd
    Yep, I called customer service and they said there are two distinctly different kinds of memberships: "retail" and "mail-order". I had them change me from the retail store Tem Performance membership to the mail-order/web Team Performance membership. I'm not sure if they'll transfer any of the points from my recent orders or not.

    bkr
    Grrrr...a week later not only have I not received any new points from recent orders, but 1/3 of my old points have disappeared in the last 3 days for some reason. Wish I knew what was going on.
    --
    -=- '05 Jamis Nova -=- '04 Fuji Absolute -=- '94 Trek 820 -=- '77 Schwinn Scrambler 36/36 -=-
    Friends don't let friends use brifters.

  3. #28
    Senior Member
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    I've started to notice the overbilling as well. My last order was $104.90, and I was billed $117... they credited me $17 after I sent an e-mail... but it's now an error in my favor, but it's still not right.

    They look to have a new web interface. Maybe there are some bugs that haven't been worked out? I'll bet that phone orders won't have these mistakes. In the meantime, if you order online, keep an eye on your actual charges.

  4. #29
    Senior Member bg4533's Avatar
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    Quote Originally Posted by Bike2Ride
    I've started to notice the overbilling as well. My last order was $104.90, and I was billed $117... they credited me $17 after I sent an e-mail... but it's now an error in my favor, but it's still not right.

    They look to have a new web interface. Maybe there are some bugs that haven't been worked out? I'll bet that phone orders won't have these mistakes. In the meantime, if you order online, keep an eye on your actual charges.
    I think I am about done shopping at performance... Sure I a save a few bucks with these deals, but the time I spend fighting for my money back after their mistakes negates this. Performance was supposed to give me back $24.17, instead, I only got back $19.32. How many times can one store honestly make a mistake? Due to how many people I am seeing having problems here I have a feeling Performance is either doing this on purpose or at a minimum neglecting their responsibilities to fix their problems. Either way it is illegal. I am thinking a complaint to the proper authorities might help them along a bit...

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