I seem to have gotten screwed by www.totalcycling.com a vendor I have often touted here because of their fast shipping from Ireland to here, and their prices that are oftentimes even cheaper than PBK. However this story does not end well.
August 2008 I purchased a complete Campagnolo Veloce 2007 Group from them which I installed on my road bike and it served me well for about a year. This August I managed to break the shift button on the left hand brifter (snapped it in half). I posted about it here and a forum member offered to fix it for a fee and have it back to me in 10 days (which is what i should have done). However I paid for a warranty right? Well I emailed totalcycling since Campy NA won't touch grey market stuff and they said no problem send it back by USPS and we will have it repaired. So I send it to them and they get it to Campy, and while I understand delays (and also the fact Italy takes a holiday in August), I stay in touch with them on a bi weekly basis to see where my shifter is at. I was dealing with a very nice person there named Emma who was trying to keep me apprised.
That relationship ended on November 3rd when she stopped responding to emails. I emailed then as it was about 2 weeks after she had said they were supposed to get my shifter back in and I heard nothing. I figured give them time to sort stuff out. I emailed them again this past Monday very friendly asking if any status update is available on my shifter, and this has been a really long time so is there anything they could do to expedite it to me?
I don't want a free new shifter I just want my old one back, hell send it back to me still broken I don't care, but I haven't touched my road bike since August and I was pretty sad all those nice September and October (and even some November!) days I couldn't take it out and just ride it around.
So theres my story, they won't respond anymore and I need a new set of Veloce shifters apparently. Anyone else have this issue with Campy or Total Cycling ? Anyone live in Northern Ireland wanna pay them a visit for me?
I did learn a lesson though... when a knowledgeable BF member offers to fix something for you for a more than reasonable fee in a more than reasonable amount of time, just do it, because apparently warranties for people who like to work on the bike themselves aren't worth the paper they are printed on...