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Old 12-21-09, 04:56 AM   #1
garethzbarker
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Getting a bike off Ebay AND a frame warrantee

I had read multiple times that if you buy your bike on Ebay you won't have a warranty. So when I bought my road bike a couple of months ago I asked myself, "how much am I willing to lose if I'm in that small percent of carbon failures?" I ended up spending more than I had expected on a Specialized Demo model. It's a pretty sweet bike.

But it kept bugging me when I thought about frame failure. So I emailed Specialized and asked the following question:

Hello,
I just purchased a 2009 Roubaix expert Demo model. Since your warrantee states it covers original owners and I am the first owner of this bike can I assume the warrantee covers my bike even though it was slightly ridden before I took ownership?

Thanks,


They replied:

Dear ,

That is a great question. Our demo bike have a limited lifetime warranties on the frame only. However, this only apply's if you have bought your bike threw a Specialized dealer.


yeah his grammar was really casual but the email came from their costumer support department. I personally like 'bike THREW a specialized dealer'; made me imagine throwing a bike through the glass of a shop.

I already knew the bike came from a specialized dealer but looked it up just to make sure and it was on their list. I then contacted the seller and asked for a couple of business cards from the shop and a standard walk in costumer receipt with my name and the bike serial numbers on it. The person I bought the bike from was really cool about it and just mailed the paperwork to me. If I walk into any specialized dealership they won't know that bike came from ebay now. Since I just satisfied all the requirements, I guess I bought a bike on Ebay and got a frame warrantee? I know most of the big name bike companies have similar 'first time owner' requirements. Anyone ever do this? Better yet anyone ever have to put it to a test and brought in a bike bought online?

peace,
GZB
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Old 12-21-09, 09:36 AM   #2
Condorita
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Warranty, not warrantee (don't confuse it with guarantee). Applies, not apply's. Demo bike has or demo bikes have, but not demo bike have. Customer, not costumer. Unless you're with a theater group.
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Old 12-21-09, 10:52 AM   #3
ausGeoff
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Originally Posted by Condorita View Post
... Unless you're with a theater group.
Or even a theatre group?

— Sorry, couldn't resist!
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Old 12-21-09, 09:17 PM   #4
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O thank god nobody said theatre gruppo....





Oops.....
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Old 12-23-09, 08:35 PM   #5
rightcoastmarin
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I bought my marin on ebay and developed a crack in the carbon fork . I emailed marin they advised me to take it to a marin dealer to have it assessed. I sheepishly went to my marin dealer with my ebay receipt . He checked it out and had me email photos that he forwarded to marin. They sent a new fork to the dealer and he charged me $20 to install it. Cant ask for much better than that
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Old 12-24-09, 01:56 AM   #6
garethzbarker
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Quote:
Originally Posted by rightcoastmarin View Post
I bought my marin on ebay and developed a crack in the carbon fork . I emailed marin they advised me to take it to a marin dealer to have it assessed. I sheepishly went to my marin dealer with my ebay receipt . He checked it out and had me email photos that he forwarded to marin. They sent a new fork to the dealer and he charged me $20 to install it. Cant ask for much better than that
damn that's pretty good service...
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Old 12-24-09, 04:08 AM   #7
RacerOne
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Quote:
Originally Posted by garethzbarker View Post
I had read multiple times that if you buy your bike on Ebay you won't have a warranty. So when I bought my road bike a couple of months ago I asked myself, "how much am I willing to lose if I'm in that small percent of carbon failures?" I ended up spending more than I had expected on a Specialized Demo model. It's a pretty sweet bike.

But it kept bugging me when I thought about frame failure. So I emailed Specialized and asked the following question:

Hello,
I just purchased a 2009 Roubaix expert Demo model. Since your warrantee states it covers original owners and I am the first owner of this bike can I assume the warrantee covers my bike even though it was slightly ridden before I took ownership?

Thanks,


They replied:

Dear ,

That is a great question. Our demo bike have a limited lifetime warranties on the frame only. However, this only apply's if you have bought your bike threw a Specialized dealer.


yeah his grammar was really casual but the email came from their costumer support department. I personally like 'bike THREW a specialized dealer'; made me imagine throwing a bike through the glass of a shop.

I already knew the bike came from a specialized dealer but looked it up just to make sure and it was on their list. I then contacted the seller and asked for a couple of business cards from the shop and a standard walk in costumer receipt with my name and the bike serial numbers on it. The person I bought the bike from was really cool about it and just mailed the paperwork to me. If I walk into any specialized dealership they won't know that bike came from ebay now. Since I just satisfied all the requirements, I guess I bought a bike on Ebay and got a frame warrantee? I know most of the big name bike companies have similar 'first time owner' requirements. Anyone ever do this? Better yet anyone ever have to put it to a test and brought in a bike bought online?

peace,
GZB
Getting the 'real' reciept was a great idea, I say you're golden.
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