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  1. #1
    Senior Member garethzbarker's Avatar
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    Getting a bike off Ebay AND a frame warrantee

    I had read multiple times that if you buy your bike on Ebay you won't have a warranty. So when I bought my road bike a couple of months ago I asked myself, "how much am I willing to lose if I'm in that small percent of carbon failures?" I ended up spending more than I had expected on a Specialized Demo model. It's a pretty sweet bike.

    But it kept bugging me when I thought about frame failure. So I emailed Specialized and asked the following question:

    Hello,
    I just purchased a 2009 Roubaix expert Demo model. Since your warrantee states it covers original owners and I am the first owner of this bike can I assume the warrantee covers my bike even though it was slightly ridden before I took ownership?

    Thanks,


    They replied:

    Dear ,

    That is a great question. Our demo bike have a limited lifetime warranties on the frame only. However, this only apply's if you have bought your bike threw a Specialized dealer.


    yeah his grammar was really casual but the email came from their costumer support department. I personally like 'bike THREW a specialized dealer'; made me imagine throwing a bike through the glass of a shop.

    I already knew the bike came from a specialized dealer but looked it up just to make sure and it was on their list. I then contacted the seller and asked for a couple of business cards from the shop and a standard walk in costumer receipt with my name and the bike serial numbers on it. The person I bought the bike from was really cool about it and just mailed the paperwork to me. If I walk into any specialized dealership they won't know that bike came from ebay now. Since I just satisfied all the requirements, I guess I bought a bike on Ebay and got a frame warrantee? I know most of the big name bike companies have similar 'first time owner' requirements. Anyone ever do this? Better yet anyone ever have to put it to a test and brought in a bike bought online?

    peace,
    GZB

  2. #2
    Grammar Cop Condorita's Avatar
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    Warranty, not warrantee (don't confuse it with guarantee). Applies, not apply's. Demo bike has or demo bikes have, but not demo bike have. Customer, not costumer. Unless you're with a theater group.
    That which does not kill me has made a massive tactical blunder.
    Too often I would hear men boast of the miles covered that day, rarely of what they had seen. Louis L'Amour
    '07 Giant Cypress WSD "Radagast the Beige-and-Black" * '97 (?) Bianchi Premio "Orion" * '09 Trek Allant "The Black Pearl"

  3. #3
    EóBike Newbie
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    Quote Originally Posted by Condorita View Post
    ... Unless you're with a theater group.
    Or even a theatre group?

    — Sorry, couldn't resist!

  4. #4
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    O thank god nobody said theatre gruppo....





    Oops.....

  5. #5
    Member rightcoastmarin's Avatar
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    I bought my marin on ebay and developed a crack in the carbon fork . I emailed marin they advised me to take it to a marin dealer to have it assessed. I sheepishly went to my marin dealer with my ebay receipt . He checked it out and had me email photos that he forwarded to marin. They sent a new fork to the dealer and he charged me $20 to install it. Cant ask for much better than that

  6. #6
    Senior Member garethzbarker's Avatar
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    Quote Originally Posted by rightcoastmarin View Post
    I bought my marin on ebay and developed a crack in the carbon fork . I emailed marin they advised me to take it to a marin dealer to have it assessed. I sheepishly went to my marin dealer with my ebay receipt . He checked it out and had me email photos that he forwarded to marin. They sent a new fork to the dealer and he charged me $20 to install it. Cant ask for much better than that
    damn that's pretty good service...

  7. #7
    Hills hurt.. Couches kill RacerOne's Avatar
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    Quote Originally Posted by garethzbarker View Post
    I had read multiple times that if you buy your bike on Ebay you won't have a warranty. So when I bought my road bike a couple of months ago I asked myself, "how much am I willing to lose if I'm in that small percent of carbon failures?" I ended up spending more than I had expected on a Specialized Demo model. It's a pretty sweet bike.

    But it kept bugging me when I thought about frame failure. So I emailed Specialized and asked the following question:

    Hello,
    I just purchased a 2009 Roubaix expert Demo model. Since your warrantee states it covers original owners and I am the first owner of this bike can I assume the warrantee covers my bike even though it was slightly ridden before I took ownership?

    Thanks,


    They replied:

    Dear ,

    That is a great question. Our demo bike have a limited lifetime warranties on the frame only. However, this only apply's if you have bought your bike threw a Specialized dealer.


    yeah his grammar was really casual but the email came from their costumer support department. I personally like 'bike THREW a specialized dealer'; made me imagine throwing a bike through the glass of a shop.

    I already knew the bike came from a specialized dealer but looked it up just to make sure and it was on their list. I then contacted the seller and asked for a couple of business cards from the shop and a standard walk in costumer receipt with my name and the bike serial numbers on it. The person I bought the bike from was really cool about it and just mailed the paperwork to me. If I walk into any specialized dealership they won't know that bike came from ebay now. Since I just satisfied all the requirements, I guess I bought a bike on Ebay and got a frame warrantee? I know most of the big name bike companies have similar 'first time owner' requirements. Anyone ever do this? Better yet anyone ever have to put it to a test and brought in a bike bought online?

    peace,
    GZB
    Getting the 'real' reciept was a great idea, I say you're golden.

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