Join Date: Oct 2009
Location: Kimpo, S. Korea
Bikes: Specialized Roubaix Expert 09, Custom 2013 Bike Friday Pocket Rocket
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Getting a bike off Ebay AND a frame warrantee
I had read multiple times that if you buy your bike on Ebay you won't have a warranty. So when I bought my road bike a couple of months ago I asked myself, "how much am I willing to lose if I'm in that small percent of carbon failures?" I ended up spending more than I had expected on a Specialized Demo model. It's a pretty sweet bike.
But it kept bugging me when I thought about frame failure. So I emailed Specialized and asked the following question:
I just purchased a 2009 Roubaix expert Demo model. Since your warrantee states it covers original owners and I am the first owner of this bike can I assume the warrantee covers my bike even though it was slightly ridden before I took ownership?
That is a great question. Our demo bike have a limited lifetime warranties on the frame only. However, this only apply's if you have bought your bike threw a Specialized dealer.
yeah his grammar was really casual but the email came from their costumer support department. I personally like 'bike THREW a specialized dealer'; made me imagine throwing a bike through the glass of a shop.
I already knew the bike came from a specialized dealer but looked it up just to make sure and it was on their list. I then contacted the seller and asked for a couple of business cards from the shop and a standard walk in costumer receipt with my name and the bike serial numbers on it. The person I bought the bike from was really cool about it and just mailed the paperwork to me. If I walk into any specialized dealership they won't know that bike came from ebay now. Since I just satisfied all the requirements, I guess I bought a bike on Ebay and got a frame warrantee? I know most of the big name bike companies have similar 'first time owner' requirements. Anyone ever do this? Better yet anyone ever have to put it to a test and brought in a bike bought online?