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Old 03-01-10, 12:25 PM   #1
Monkey Face
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Bike build problems - what would you do?

I just had a bike built up by a (for now anonymous) local bike shop. They have a good reputation, but I've not used them before.

Took it out for the first time and found two problems:

1) The rear skewer was loose by almost a full turn I discovered this as I pushed off; the wheel pulled into the stays and I ground to a halt. Good job I wasn't on my downhill start as this might not have happened immediately, but at 40mph in traffic.

2) The cassette had not been tightened. When I handed over the components, I told them I'd put it on by hand, but the mechanic said he'd make a note and that the bike would be tested anyway.

Needless to say, I was mad , but the shop is closed, so I fired off an email asking for an explanation.

Maybe they'll come back very apologetic, but how would you feel and what would you do in this situation?
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Old 03-01-10, 04:29 PM   #2
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What would I do:

1. Tighten the skewer
2. Tighten the cassette lock ring.
3. Check the rest of the bike.
4. Ride.
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Old 03-01-10, 04:44 PM   #3
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Originally Posted by bhchdh View Post
What would I do:

1. Tighten the skewer
2. Tighten the cassette lock ring.
3. Check the rest of the bike.
4. Ride.
1,3 - obviously.
2 - I have to buy a Campy nut (I only have a Shimano)... having spent 60.00 on the build, I don't think so.

4 - You'd just laugh it off and forget about the fact that it could have killed you?
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Old 03-01-10, 06:44 PM   #4
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Quote:
Originally Posted by bhchdh View Post
What would I do:

1. Tighten the skewer
2. Tighten the cassette lock ring.
3. Check the rest of the bike.
4. Ride.
5. Find a new bike shop or...
6. Learn to do the stuff on your own.

A.
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Old 03-01-10, 06:56 PM   #5
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I buy & sell bikes for hobby money. Have a lot of experience doing this. Every bike gets ridden to the beach & back. It's about a 15 mile ride. Every bike needs a little something tightened or adjusted by the time I get back. But they all feel fine after the first quick spin around the block. Sounds like yours didn't get a proper test ride.
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Old 03-01-10, 07:31 PM   #6
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I only trust me to check out my bike. It's part of the pre-ride routine; so loose stuff would not have endangered me.

A loose nut is an opportunity to buy a tool. After a while, you'll have a full set.
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Old 03-02-10, 02:12 AM   #7
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It's a sad reflection on bike shop mechanics if the only person you can trust to do a job properly is yourself. I normally do the pre-ride routine, but fresh from the workshop, I kinda imagined that everything might be screwed down right. Silly of me...

Oh well, I guess mechanics get paid peanuts and they don't call them grease monkeys for nothing. (With apologies to every self-respecting mechanic out there - you're all getting tarred with the same brush I'm afraid.)


Last edited by Monkey Face; 03-02-10 at 02:17 AM.
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Old 03-02-10, 07:42 AM   #8
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I always go over what I had the shop do point by point so I know it was done.
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Old 03-02-10, 09:27 AM   #9
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Old 03-02-10, 09:35 AM   #10
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Hmm, not very often I have tighten up very much after a test ride, or after WEEKS of riding.

And I've NEVER had to re-snug a cassette lockring. They're tight when I install, and they're tight when I change them. Full turn on a skewer? Sloppy work.

My present bike is a frame-up build; ONE TIME, I had a barely loose skewer, took the 10 seconds to fix it and went on.

I can't blame anyone for any problems I encounter; I built it, I have to take it. NOBODY has ever worked on my bike for me. (Yup, control freak when it comes to the bike)
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Old 03-02-10, 11:03 AM   #11
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Quote:
Originally Posted by Monkey Face View Post
Maybe they'll come back very apologetic, but how would you feel and what would you do in this situation?
A better question would be: "What do you want from the shop at this point in time?"

Until I was able to come up with an answer, I wouldn't open up the topic. Rants might make you feel assertive, but they seldom accomplish very much. Once I had figured out what I thought would be equitable, I'd just ask for it: "I think you owe me a couple of free inner tubes because you didn't tighten the cassette when you built my bike and I almost crashed because of it."

Second, why install anything loosely? Either install the cassette properly or leave it off. That would have eliminated the opportunity for the error.
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