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  1. #1
    Senior Member Monkey Face's Avatar
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    Bike build problems - what would you do?

    I just had a bike built up by a (for now anonymous) local bike shop. They have a good reputation, but I've not used them before.

    Took it out for the first time and found two problems:

    1) The rear skewer was loose by almost a full turn I discovered this as I pushed off; the wheel pulled into the stays and I ground to a halt. Good job I wasn't on my downhill start as this might not have happened immediately, but at 40mph in traffic.

    2) The cassette had not been tightened. When I handed over the components, I told them I'd put it on by hand, but the mechanic said he'd make a note and that the bike would be tested anyway.

    Needless to say, I was mad , but the shop is closed, so I fired off an email asking for an explanation.

    Maybe they'll come back very apologetic, but how would you feel and what would you do in this situation?

  2. #2
    Senior Member bhchdh's Avatar
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    What would I do:

    1. Tighten the skewer
    2. Tighten the cassette lock ring.
    3. Check the rest of the bike.
    4. Ride.

  3. #3
    Senior Member Monkey Face's Avatar
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    Quote Originally Posted by bhchdh View Post
    What would I do:

    1. Tighten the skewer
    2. Tighten the cassette lock ring.
    3. Check the rest of the bike.
    4. Ride.
    1,3 - obviously.
    2 - I have to buy a Campy nut (I only have a Shimano)... having spent 60.00 on the build, I don't think so.

    4 - You'd just laugh it off and forget about the fact that it could have killed you?

  4. #4
    Bike addict, dreamer AdamDZ's Avatar
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    Quote Originally Posted by bhchdh View Post
    What would I do:

    1. Tighten the skewer
    2. Tighten the cassette lock ring.
    3. Check the rest of the bike.
    4. Ride.
    5. Find a new bike shop or...
    6. Learn to do the stuff on your own.

    A.

  5. #5
    Senior Member Flying Merkel's Avatar
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    I buy & sell bikes for hobby money. Have a lot of experience doing this. Every bike gets ridden to the beach & back. It's about a 15 mile ride. Every bike needs a little something tightened or adjusted by the time I get back. But they all feel fine after the first quick spin around the block. Sounds like yours didn't get a proper test ride.

  6. #6
    Senior Member BlazingPedals's Avatar
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    I only trust me to check out my bike. It's part of the pre-ride routine; so loose stuff would not have endangered me.

    A loose nut is an opportunity to buy a tool. After a while, you'll have a full set.

  7. #7
    Senior Member Monkey Face's Avatar
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    It's a sad reflection on bike shop mechanics if the only person you can trust to do a job properly is yourself. I normally do the pre-ride routine, but fresh from the workshop, I kinda imagined that everything might be screwed down right. Silly of me...

    Oh well, I guess mechanics get paid peanuts and they don't call them grease monkeys for nothing. (With apologies to every self-respecting mechanic out there - you're all getting tarred with the same brush I'm afraid.)

    Last edited by Monkey Face; 03-02-10 at 01:17 AM.

  8. #8
    Don't Believe the Hype RiPHRaPH's Avatar
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    I always go over what I had the shop do point by point so I know it was done.
    I have enough words to get me into trouble, but not enough to get me out of trouble.

  9. #9
    Dropped again guadzilla's Avatar
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    Even the best of people can make mistakes. You've never forgotten ANYTHING in your life?
    Peace is knowing someone else is suffering more than you are.

  10. #10
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    Hmm, not very often I have tighten up very much after a test ride, or after WEEKS of riding.

    And I've NEVER had to re-snug a cassette lockring. They're tight when I install, and they're tight when I change them. Full turn on a skewer? Sloppy work.

    My present bike is a frame-up build; ONE TIME, I had a barely loose skewer, took the 10 seconds to fix it and went on.

    I can't blame anyone for any problems I encounter; I built it, I have to take it. NOBODY has ever worked on my bike for me. (Yup, control freak when it comes to the bike)

  11. #11
    Senior Member Retro Grouch's Avatar
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    Quote Originally Posted by Monkey Face View Post
    Maybe they'll come back very apologetic, but how would you feel and what would you do in this situation?
    A better question would be: "What do you want from the shop at this point in time?"

    Until I was able to come up with an answer, I wouldn't open up the topic. Rants might make you feel assertive, but they seldom accomplish very much. Once I had figured out what I thought would be equitable, I'd just ask for it: "I think you owe me a couple of free inner tubes because you didn't tighten the cassette when you built my bike and I almost crashed because of it."

    Second, why install anything loosely? Either install the cassette properly or leave it off. That would have eliminated the opportunity for the error.

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