I want to maintain a good relationship with my LBS as they seem to be a pretty stand up place, so I thought I'd get some advice as to whether my request sounds reasonable to you based upon the circumstances.
I purchased my bike about a week and a half ago and for the most part enjoy it. My bike is a 2010 Sirrus Sport. The shifting seems a little rough but I didn't pay for a high end machine so that's fine. However, a few days ago I noticed that the frame just under the chain on the drive side has gotten several nicks and scrapes to my dismay. I'm guessing the chain is striking this part of the frame when I ride/shift. This is a hybrid road bike that I take only on pavement btw. I've seen several used hybrid road bikes on the street without any marks in this area. I emailed the shop and they asked me to bring it in for a look to see what they can do.
I'm sure the bike shop could fix it so that the chain doesn't come into contact with the frame anymore. . .but I would still have marks on the frame. Would I be unreasonable to ask for an exchange? It's one thing to have wear on a 6 month old bike but a week and half old one? They do have a 30 day return/exchange policy that I am still within -- but I'm not sure whether or not I'm being to picky. Perhaps I should just let them adjust it, and maybe get a chain stay protector and call it a day.
Seriously, if I'm being too nutty let me know. I guess I was just very impressed with my shiny new bike and was aghast at it being marred. lol