When I first heard about the Kryptonite pen-picking flaw, I called the customer service department immediately and told them that I was "concerned, and was hoping that Kryptonite could do something about this." I suggested that they offer me an upgrade to the lock used on the Fuhgeddaboutit, and I even offered to pay the difference in the lock costs. I was told that I would be contacted within a few days with some sort of decision, and that they were scrambling because they had just heard about this themselves the day before.
3 days passed......
Kryptonite just called me. They're sending me a different kind of lock for my NY chain, that I assume will not be susceptible to the pen. I didn't catch the name of the lock though, but I'm assuming it's the Fuhgeddaboutit lock, since it's "also sold with the NY chain."
The woman I spoke to told me that they are doing the free replacement for locks under 2 years old, and because of my KK***** key code, they knew it was bought recently. I have to mail back my keys, and they will send me a new lock. New locks will be shipped priority mail.
Other, older owners will either have to provide some proof of purchase, or are only eligible for a partial credit/refund/replacement.
This is straight from Kryptonite. I'll be getting my lock by early next week since I didn't want to mail my keys yet (I still use my EV with another padlock), so she took my CC information and will send the new lock today/tomorrow. When I return my keys, they will shred my CC information.
And I didn't get quoted in the newspaper, or threaten to sue them or anything. I'm just another shmo like you.
She actually encouraged me to let other people know about this, so if you have a Kryptonite lock that is susceptible to pen-picking, and you bought it within the past 2 years, call them!
I think Kryptonite hit this right on the head with customer service. They have restored my faith.