please describe what you would consider the "ultimate" bike shop, if you could make it happen. and please be realistic. yes, i know, free beer, free labor, free schwag, and pole dancers would be part of it, but i mean if you were going to make an actual real life ultimate bike shop that is an actual real life business.
the best mechanics are a given. the best customer service is a given. what else? what if you wanted a "cutting edge" bike shop, what would that mean to you? what would that entail?