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Old 10-12-04, 01:04 PM   #1
seanfennessy
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no reply on lock replacement

Hi all,
I did what Kryptonite asked and provided my info and I have heard nothing back from them, not even a confirm that they recd my info (sent by email). Phoning is useless as you get a recording to leave a message.
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Old 10-12-04, 01:48 PM   #2
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The confirmation e-mail that Kryptonite sent to me arrived a day or two after I registered. The delay would have me guessing that the confirmations are not "automatic". More likely, staff members are reading through the registrations and getting the lock owner assigned to a place "in line" before they send out the confirmations.

Kryptonite's goal was to mail out the first batch of 2005 locks this week. As shipments come in from the factory, they will work their way down the list. The company has said that they intend to supply every owner who registeres with replacement locks before they ship a single lock to a bike store.

In the meantime, the bike stores in my neighborhood are stocking OnGuard locks with flat keys. If shops end up waiting until December or January for new Kryptonite locks (which is a possibility), some bike shops may begin to think "Why not just stick with OnGuard"? Kryptonite has some work to complete to regain the full trust of the bike community.

Of course, ten or fifteen other companies are still making and selling locks with round keys. If anyone has a reason to trust a lock from that kind of company, I can not think what it might be.
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Old 10-12-04, 01:54 PM   #3
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You might want to do their online form option rather than sending in an email. I was in the same boat as you but once I registered this way, I got a response and "put on the list" to receive a replacement. I think the reality is they are overwhelmed by the response (downside to being so popular) so patience would be a good thing.
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Old 10-12-04, 07:31 PM   #4
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so are we going to have to return our origional locks?
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Old 10-12-04, 08:39 PM   #5
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AFAIK, yes, given that it's an exchange.
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Old 10-13-04, 12:13 AM   #6
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AFAIK, yes, given that it's an exchange.
exchange
I do hope that was helpful
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Old 10-13-04, 09:00 AM   #7
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This has me quite upset. I bought the EV2000 mini for $65 the same week of the bic announcement. I tried to return it a few days later, but I didn't have original packaging anymore. Now I have a useless lock and used up my bike budget. I sent it the email the same day it was available - no response yet. Now I hear it may be months until I can get a replacement shipped to me?
Al
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Old 10-13-04, 10:39 AM   #8
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A lot of folks need new locks TODAY, and not in three weeks or six weeks. I have bought two OnGuard locks, a "Brute" for heavy-duty security, and a "Mini" for stopping at the coffee shop. Most shops in my neighborhood have received new shipments from OnGuard over the past few days.

Even the lowest priced (around $30) OnGuard models are well made. A $30 OnGuard lock is about strong as any Kryptonite model lighter and cheaper than the New York 3000.

An OnGuard around the rear tire (at the seatpost) and a strong cable lock around the frame and front wheel will stop a thief who is looking for an easy bike to steal. No lock made can stop a experienced Pro with expensive, noisy tools for more than eight or ten minutes - an OnGuard is likely to send a Pro looking for the bike with the K-Mart lock that only takes 20 seconds to break.
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Old 10-13-04, 10:53 AM   #9
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Quote:
Originally Posted by noisebeam
This has me quite upset. I bought the EV2000 mini for $65 the same week of the bic announcement. I tried to return it a few days later, but I didn't have original packaging anymore. Now I have a useless lock and used up my bike budget. I sent it the email the same day it was available - no response yet. Now I hear it may be months until I can get a replacement shipped to me?
Al
Go get yourself a good lock of a different type. Then you'll end up with two locks that you can use for extra security or you can leave one at work/school, etc.
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Old 10-13-04, 12:12 PM   #10
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I've gotten no response yet from Kryptonite. Sent in an email on September 22; no response from Kryptonite. Re-submitted information through their website form 10 days ago; no response from Kryptonite. Anyone else?
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Old 10-13-04, 04:06 PM   #11
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Quote:
Originally Posted by supcom
Go get yourself a good lock of a different type. Then you'll end up with two locks that you can use for extra security or you can leave one at work/school, etc.
Yep, I tried to order an onguard brute from two on line stores, sold out. However now I am under very close scrutinty for exceeding my bike purchases - I am told no more money, even for a lock - I think because I just spend $65 on one which was already over budget.
I really want the LBS to do good since I purchased the lock the same week that the 'recall' was announced. If I could get the $65 back then I could spend it on new lock.
Al
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Old 10-13-04, 06:01 PM   #12
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I got a email from myself the same day I registered my locks online (9/30/04) saying it might take several days to receive a response, be patient, etc. (I didnt email myself, but the email says it's from my address). I'm not too computer savvy, never got an email from myself before. I didn't get a response yet (just the email from myself) I guess they bounced it back that way so I couldn't reply? Am I registered? I think not until I get an email from kryptonot?
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Old 10-13-04, 08:47 PM   #13
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this is wack, but hey Kryptonite prolly has a few thousand requests. I know of four u-lock requests from my apartment alone , each of my roomates has a krypto u-lock, and i have two. So the requests will be rolling in, since this is a "since the dawn of time" kind of recall.
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Old 10-13-04, 08:57 PM   #14
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Remember kids, this was an industry wide foul. Krypto is just bearing the brunt of it because they are the largest and most trusted manufacturer. Are any other companies allowing a free exchange for their locks with a barrel key? From what I hear Master lock is leaving people SOL. So long as Krypto makes things right they will have my future support because by allowing a free exchange they are showing a commitment to their customers that I doubt many other companies would show.
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Old 10-13-04, 11:39 PM   #15
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Remember kids, this was an industry wide foul. Krypto is just bearing the brunt of it because they are the largest and most trusted manufacturer. Are any other companies allowing a free exchange for their locks with a barrel key? From what I hear Master lock is leaving people SOL. So long as Krypto makes things right they will have my future support because by allowing a free exchange they are showing a commitment to their customers that I doubt many other companies would show.
Master Lock left me high and dry - Kryptonite at least is doing SOMETHING.
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Old 10-14-04, 09:28 AM   #16
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Quote:
Originally Posted by noisebeam
Yep, I tried to order an onguard brute from two on line stores, sold out. However now I am under very close scrutinty for exceeding my bike purchases - I am told no more money, even for a lock - I think because I just spend $65 on one which was already over budget.
I really want the LBS to do good since I purchased the lock the same week that the 'recall' was announced. If I could get the $65 back then I could spend it on new lock.
Al
Go by the store and ask the manager to trade you the new Kryptonite for another lock, such as the Kryptonite combination U-lock. Most of the stores I deal with go out of their way to keep customers happy. Most of the stores in my neighborhood have gotten OnGuard shipments in the past view days.

Several stores in my area still sell the old "round key" Kryptonites. The staff think that any Kryptonite U-lock is superior to a flat key cable lock.

I would feel comfortable using TWO of the old locks, in the daytime, at a busy public location. The crooks in my town are notable for their stupidity and laziness. They are going after the bikes with a $2 chain lock or the $10 cable lock because even a lazy idiot can easily snip those locks in five seconds. And then there are the bikes with only the front wheel locked...and the wheel has a quick release hub.

Get down on their knees with their head near the ground and spend five or ten minutes attempting to pick two locks, while looking over their shoulder looking for the bike's owner? Nah.

And, a topl Pro crook is not going to bother with picking a lock. He has tools that are faster and work on every lock, every time.
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