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  1. #1
    Car-Free Flatlander Stacy's Avatar
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    Serial Number Doesn't Match Receipt

    About two months ago I bought a new bike from a reputable dealer,

    I just went to register the bike online and checked my receipt. It for a 54 cm frame (medium) but the bike I bought us a 51cm (small) and the serial number on the frame doesn't match the one on the receipt. I don't remember the salesman checking the number when he brought it up on the computer and printed out the receipt. It was the last small one in stock and I suspect it's an honest mistake.

    So my questions is, how important is it to have a receipt with the actual serial number that matches your bike? Should I go back to the store and ask them to correct it?

    Stacy

  2. #2
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    Quote Originally Posted by Stacy
    About two months ago I bought a new bike from a reputable dealer,

    I just went to register the bike online and checked my receipt. It for a 54 cm frame (medium) but the bike I bought us a 51cm (small) and the serial number on the frame doesn't match the one on the receipt. I don't remember the salesman checking the number when he brought it up on the computer and printed out the receipt. It was the last small one in stock and I suspect it's an honest mistake.

    So my questions is, how important is it to have a receipt with the actual serial number that matches your bike? Should I go back to the store and ask them to correct it?

    Stacy
    Warranty that is, suppose your frame cracks/breaks of no fault of your own or shows a manufacturers deffect, it's rare but known to have happened, you may have a problem getting it exchanged or repaired by the manufacturer. I would ask the dealer asap to correct this mistake, I'm sure they can correct this easily.

  3. #3
    Dude who rides bike BikeInMN's Avatar
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    Have you tried calling the shop where you bought the bike? I too would guess it was an honest mistake.

  4. #4
    Car-Free Flatlander Stacy's Avatar
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    I guess I'll have to stop by tomorrow.
    Only problem is, I can't walk out of there without spending money

  5. #5
    Jazz from Hell glomarduck's Avatar
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    which shop in NYC?
    I carried it around with me for days and days.. playing little games like not looking at it for a whole day and then.. looking at it. to see if I still liked it. I DID!

  6. #6
    The Red Lantern Rev.Chuck's Avatar
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    While it would not hurt to straighten it out, we have never used a serial # to match a warranty to the person. Half the time the manufactures can't even tell us what the bike was from the serial # much less who owned it.
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  7. #7
    Senior Member Retro Grouch's Avatar
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    If it's ever stolen, the first question any policeman will ask you is if you have the serial number. At a time like that, it's nice to have all the paperwork match. It does happen. In my own personal family we have had two bikes, one belonging to me and one to my granddaughter, stolen and recovered. We were able to get them back because we had the right paperwork.

  8. #8
    Car-Free Flatlander Stacy's Avatar
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    Quote Originally Posted by Retro Grouch
    If it's ever stolen, the first question any policeman will ask you is if you have the serial number. At a time like that, it's nice to have all the paperwork match. It does happen. In my own personal family we have had two bikes, one belonging to me and one to my granddaughter, stolen and recovered. We were able to get them back because we had the right paperwork.
    That's exactly what I began thinking My family has had a dozen or more bicycles and at least hafl wound up getting stolen. I did write down the serial number but it's always better to have these things match up.

    Looking back though, I think some of the bikes we've owned didn't even have serial numbers on the receipt. Of course that was before everything was computerized.

    Stacy

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