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Old 02-10-11, 04:52 PM   #1
Nicodemus
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specialized frame warranty - I guess without a receipt I'm sol?

Hi,

I have a 2004 specialized sirrus, and the frame went today. iirc, they should come with lifetime warranties on the frames. But since I bought it like 7 years ago and have moved as many times since then, I think it's a hell of a long shot finding the original receipt.

Can anyone confirm how accommodating Specialized are with respect to that? They seem to have a good reputation for handling their warranties, but I am afraid that without a receipt is stretching it.

Thanks.
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Old 02-10-11, 05:56 PM   #2
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well, if it's a lifetime warantee, I don't see why they would require the reciept, unless it's a non-transferable waranty I guess, I'd contact them and find out their policy. Also just cause you moved, doesn't mean your original bikeshop closed, they may be able to re-issue a reciept and failing that, if you used credit, you may be able to get your statement showing the purchase, which would likely be good enough.
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Old 02-10-11, 06:38 PM   #3
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How did the frame break?
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Old 02-10-11, 06:48 PM   #4
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I have had a tire failure and a problem with an spd shoe and they replaced both without a receipt, on seperate occasions. Just give them a call they have great cust service.
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Old 02-11-11, 12:54 AM   #5
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I'd contact them with the serial number. They probably have a database with original owner info.
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Old 02-11-11, 02:19 AM   #6
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you still live in the same place and speak to dealer where you got it?
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Old 02-11-11, 08:03 AM   #7
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How did the frame break?
Nothing special. Just rode over a lip of curb, it snapped on the chainstay bit just behind the pedal axle. So luckily no bad accident. But yeah, nothing special at all. I wish I could say that I had to use it to protect some poor innocent orphan from a horde of vicious crocodiles or something, but my life isn't that exciting.
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Old 02-11-11, 08:03 AM   #8
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I have had a tire failure and a problem with an spd shoe and they replaced both without a receipt, on seperate occasions. Just give them a call they have great cust service.
I've sent a note first to the shop where I bought it from. Will wait for their response and then go directly to Specialized if no luck.
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Old 02-11-11, 08:05 AM   #9
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you still live in the same place and speak to dealer where you got it?
lol, no. I bought it from a Dutch shop, when I was living in Paris. They mailed it to me when they received it. Since then, I've moved back to Holland, then off travelling for a year, then to Holland again, then UK, then Holland, now back in France again. But I can always go directly to the dealer if necessary as I need to flit back and forth to Holland every couple of weeks.

We'll see...
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Old 02-11-11, 11:43 AM   #10
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I don't know if Specilaized is the same (I don't own one) but with My Lemond and Treks, I registered them online at time of purchase. One shop even did it for us.

I had a claim with my Lemond frame (snapped). I contacted Trek directly, they told me to take it to the nearest Trek dealer of my choice. I received a frame upgrade replacement and was "never" asked to produce a receipt.

Maybe your registered the bike online?
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Old 02-11-11, 11:53 AM   #11
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My Kona bought in 93 came with a lifetime warranty on the frame. I registered it and got a certificate back with the frame number and my name. Still have the bike and I can see why there is a lifetime warranty as it is still good.

My LBS have a customer that rides Dawes bikes. He bought one about 10 years ago and the top tube rusted through last year. No problems and he received a new bike- not just the frame- that was the equivalent model of his old bike. He had registered the bike when he bought it

Mate of mine has a Giant Aluminium that had a 5 year warranty. He broke it after 7 years and got a new frame at 1/2 price. Once again registered when he bought it.

It depends on that registered bit. If you can prove you were the original owner - you may get a warranty. But all these warrantys depend on certain factors. Misuse- or not. Riding a kerb may be misuse.
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Old 02-11-11, 05:41 PM   #12
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Go directly to the manufacturer and ask them what information they need for the warranty - you might be pleasantly surprised.

I had an '84 Fuji whose frame finally broke in 2006. I contacted Fuji, and the only questions they asked me were (directly quoted from their email to me):

"First, did you purchase the bike? And if yes, where was it purchased from? Also, what model bike, and what year was it purchased? Do you have the serial number from the bike?"

I sent in my answers and shipped them the broken frame, and they shipped me a new one. They didn't ask for any documentation. YMMV
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Old 02-11-11, 11:32 PM   #13
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I bought a Specialized Hardrock in 1989. Several years later the frame snapped at the seatstay/dropout junction after riding over the tiny lip of a driveway. I took it to the LBS where I bought it and they gave me a new frame for free. I just had to pay $40 for labor to swap the parts over. Totally worth it, especially since I don't have a headset press. I have tools for just about everything else but it still would have been a PITA.

I had never registered the bike either.
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Old 02-12-11, 08:31 AM   #14
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Quote:
Originally Posted by Nicodemus View Post
Nothing special. Just rode over a lip of curb, it snapped on the chainstay bit just behind the pedal axle. So luckily no bad accident. But yeah, nothing special at all. I wish I could say that I had to use it to protect some poor innocent orphan from a horde of vicious crocodiles or something, but my life isn't that exciting.
I'm having trouble envisioning exactly what happened but that sounds like crash damage to me. Crash damage isn't a warranty issue.
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Old 02-13-11, 11:22 AM   #15
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Riding a kerb may be misuse.
The curb I refer to would be more accurately described as a lip on the road, like the kind of lip you'd encounter at the end of a sidewalk slope for cycles, wheelchairs etc. We're talking 2 centimetres here. The thing got rougher treatment from the cobblestones I frequently ride over.

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I'm having trouble envisioning exactly what happened but that sounds like crash damage to me. Crash damage isn't a warranty issue.
How could it be crash damage if I haven't crashed it?
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Last edited by Nicodemus; 02-13-11 at 11:28 AM.
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Old 02-13-11, 11:26 AM   #16
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LOL, talk about well organized.

I sent a note to the shop explaining only that I'd bought it in 2004, and just from that and presumably my name they were already able to confirm the purchase date. Good record keeping. So I've given them the frame serial number, and await response at the end of the weekend on what can be done. Seems encouraging though. Luckily I go to Holland regularly so I can arrange to bring the bike directly back to them if it helps.

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Old 02-13-11, 11:28 AM   #17
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Quote:
Originally Posted by Nicodemus View Post
Hi,

I have a 2004 specialized sirrus, and the frame went today. iirc, they should come with lifetime warranties on the frames. But since I bought it like 7 years ago and have moved as many times since then, I think it's a hell of a long shot finding the original receipt.

Can anyone confirm how accommodating Specialized are with respect to that? They seem to have a good reputation for handling their warranties, but I am afraid that without a receipt is stretching it.

Thanks.
I didn't read the other responses but my daughter's Allez developed a crack in the head tube. I didn't have a receipt so I went to the bike shop where I bought it and they gave me a copy of the original receipt. My understanding is that they will not warrant without the receipt since the warranty is to the original owner.
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