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  1. #1
    Senior Member JavaMan's Avatar
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    Sep 2004
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    Southern California
    My Bikes
    2013 KHS Flite 747
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    Thank You, Giro!

    After 2 years, the pads on my Giro helmet were starting to come apart. I checked several local bike shops, but no one had spare pads. Finally I called an 800 number for Giro, and a nice woman there said she would send me new pads at no charge. That was barely a week ago. I received the new pads in today's mail. Thank You, Giro!

    Tom

  2. #2
    VegetarianBikeRider coney's Avatar
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    Aug 2004
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    NYC, man.
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    Cool. Good to know there are companies that will actually help out their customers nowadays. Most of the time people get screwed.

  3. #3
    Senior Member progre-ss's Avatar
    Join Date
    Feb 2004
    Location
    The Poconos, PA
    My Bikes
    Converted 1997 Trek Singletrack 930 singlespeed and a Kona Lavadome singlespeed, fixed 27" Miyata road bike, early 70's Raleigh Chopper
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    I had the same experience with Smith. I bought a pair of Smith Bazooka Sliders many years ago. I loved them so much that when I lost my beloved yellow ones, I purchased a pair of black ones from Nashbar. I lost the rubber ear gripper things and an email to Smith and I had about 4 pairs of them in the mail a week later at no charge. Nothing big in terms of cost but it was a gesture that has me eyeing Smith products in the future.
    80s era Miele fixie convert

    Volume Flatline bmx
    SS-converted Trek mtb
    fixed gear Dahon Boardwalk folding bike

  4. #4
    SoCal Commuter DanO220's Avatar
    Join Date
    May 2004
    Location
    Agua Dulce, CA
    My Bikes
    Surly Crosscheck single/9 speed convertible, Novara Buzz beater
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    I'll see your Giro and Smith and raise you a pair of eggbeaters!

    I've been commuting on a pair of chromoly egg beater pedals for over two years now. I stood up to hammer up a hill the other day and suddenly something wasn't going 'round so good. Fortunately I was almost home. Once I walked there I took the drive side pedal apart to find that the chromoly spindle cracked and bent.

    Crank Bro's had been super about sending me 4 dust caps gratis when I lost one, so I gave them a call. Ten minutes and 25 bucks later they were arranging to send me a brand new set of their upgraded eggbeaters with stainless steel spindles. All they asked is that I send the old pair back to them so they can have a look at the failure. They even told me to wait until the new ones arrive so I can use the packaging for old set.

    I'd half expected them to demand a reciept and date of sale and such... that's if they were going to warranty two plus year old pedals at all. As a matter of fact, I didn't even get a chance to launch into my "I'm really not a down-hiller/free-rider maniac..." speech. They were very cool. And saved me about a hundred clams I don't have at the moment. Props to the Crank Bro's!

    DanO

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