Join Date: Aug 2001
Location: Back Home in Houston
Bikes: Trek, of course.
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I've got a story that could have happened in an LBS, but it didn't...
When I was in college in Cleveland, I worked in a local ski shop. Just before Christmas, a lady came in all dolled up to buy a friend some skis, boots, etc.
She was a real ubersnob, but I did my best to help her out. When she told me she wanted the bindings mounted on the skis, I told her we really shouldn't do that, since she couldn't say which size boots her friend needed. She insisted that I have the bindings mounted, since it would "look better under the tree" on Christmas morning.
Maybe I should have just caved in, but I knew the store owner would have cut my head off. After another salesman was unable to convince her not to mount the bindings, she went downstairs to the ski shop. The head guy down there was a real party animal. He took no crap from anyone, including customers.
Well, she huffed and puffed to him and he stood there and listened. Occasionally he'd look away toward me, and when she wasn't looking, he'd make a face. I was having a hard time keeping a straight face as it was, when he finally opened his mouth and said, "Hey, lady, why don't you drive back to Beachwood and take a few Valium?" (Beachwood was a nearby suburb known for its wealthy residents.)
She couldn't get back in her Mercedes fast enough, and nearly knocked the store owner down as she steamed out of the shop.
Sometimes, the customer isn't right.