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Old 11-09-04, 06:14 AM   #26
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Originally Posted by joejack951
I think it helps to be a Team Performance member. My first order when I wasn't a member took about 10 business days to show up. Now that I'm a member, it's two days. I've only had one issue with them where they charged me more for an item than it was listed at. They corrected it over the phone and I had my refund that day. I've ordered almost $1400 worth of stuff this past summer so I feel somewhat qualified to comment.
Agree. I think it's $20-$25 a year to join Team Performance, but if you buy a reasonable amount of stuff, I find it very worth it. Not only do you get sales that no one else gets, but every purchase gives you 10% back in "team points" (dollars) you can use for future purchases. I just bought $125 worth of lights for $60 after using my team points, and sale prices. Plus, everything is shipped 2-day, for the regular ground price. I've definitely made my $25 team fee back several times over. And then there are the 20% off coupons, but that's a whole 'nother story...

Not neccesarily singing Performance's praises, and I have had 1-2 delivery snafus with them, but I've also saved quite a bit of money with them.
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Old 11-09-04, 08:56 AM   #27
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tell US here....

http://www.resellerratings.com/seller2456.html

but tell them there too...
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Old 11-09-04, 09:22 AM   #28
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I actually made my first order from performance about 3 weeks ago. A pair of Poly Tights and a Jacket, ordered it next day, got it next day and it was exactly right.

I know a bad experience isn't meant to be taken as all experiences are bad; but I figured I'd chime in with a "good" performance story.

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Old 11-09-04, 09:46 AM   #29
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Quote:
Originally Posted by bkrownd
They BETTER have packed mine right - I am SO looking forward to my new toys, and they don't have anymore of them if it's screwed up. Ominously the tracking number they gave me is invalid. :/ (Wouldn't be surprised if that's USPS's fault, though)
I'm not picking on you but this is a common error consumers make in this era of package tracking. It's not that it's an invalid tracking number, it's that it hasn't been scanned into the system yet. In the case of UPS, you can print off a tracking number but until that package is picked up by the UPS guy, it won't show up in the tracking system. With USPS, most of their "tracking" numbers are really delivery confirmation numbers. These are more a CYA (cover your a$$) for the seller so that the buyer can't say the package never arrived. I use them for this exact reason. These numbers will show up as invalid in the USPS system until the package is actually delivered. So I guess if you are at work and waiting for something to show up, you can check and find out if it's at your house. But that's it.

Again, not a rant but I ship a lot myself and get tired of complaints about how I sent someone a bad tracking number.
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Old 11-09-04, 10:08 AM   #30
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Originally Posted by clancy98
tell US here....

http://www.resellerratings.com/seller2456.html

but tell them there too...
Interesting site and I gave what I feel is a glowing review. Man Performance has gotten slagged on there. I have placed like 12 orders with them since mid Sept and have had 2 billing issues. Both of these issues were quickly cleared up with a phone call. All items have arrived on time and in good condition and every order I have saved 20% off of their already good preices and gotten 10% back in TP points. I don't see what more I could ask of a company.
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Old 11-09-04, 01:04 PM   #31
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Originally Posted by Ranger
In the case of Performance, my review is that they are pretty competitive on price and have a good selection. They are a bit slow on shipping. Nashbar, although apparently owned by Performance, seems quicker. Others will post different results but it in no way is wrong to communicate your experience. It makes the retailers improve customer service.
Nashbar is OWNED by Performance?? Really??!! I thought they were competitors... They don't have the same house brands, and Performance seems to have a wider range of house brand products, everything from brakes, cassettes, tires, to packs, pumps.
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Old 11-09-04, 01:14 PM   #32
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Originally Posted by Grasschopper
Interesting site and I gave what I feel is a glowing review. Man Performance has gotten slagged on there. I have placed like 12 orders with them since mid Sept and have had 2 billing issues. Both of these issues were quickly cleared up with a phone call. All items have arrived on time and in good condition and every order I have saved 20% off of their already good preices and gotten 10% back in TP points. I don't see what more I could ask of a company.
I just dealt with another billing issue with Performance. After looking @ my cc bill, they charged me over $100 more for a light I bought. I called them today, and faxed them what I printed from their site. They are supposed to credit my card within two days. Time will tell!

The moral of the story is to ALWAYS check your cc for bad billing. I don't know if this was a legitimate mistake, or not. However, you obviously need to keep an eye on your purchases, as this is not the first time this has happened.
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Old 11-09-04, 01:24 PM   #33
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I really am surprised at all the problems had by Performance customers...

How are some of the others? Supergo, Price Point, etc...
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Old 11-09-04, 01:34 PM   #34
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Quote:
Originally Posted by bkrownd
They BETTER have packed mine right - I am SO looking forward to my new toys, and they don't have anymore of them if it's screwed up. Ominously the tracking number they gave me is invalid. :/ (Wouldn't be surprised if that's USPS's fault, though)
Very true. I've checked my order status via usps site everyday untill it was delivered, not once was any information available.
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Old 11-09-04, 01:38 PM   #35
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Originally Posted by vincenzosi
I really am surprised at all the problems had by Performance customers...

How are some of the others? Supergo, Price Point, etc...
My experience with Price Point was very good, both service and delivery wise. I have ordered from them numerous times. It's a shame they have very small variety of products compared to other sites. I never used Supergo though...
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Old 11-09-04, 02:36 PM   #36
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have used both supergo and price point, and had good experiences (or rather, the absence of bad experiences)

FWIW, Danscomp.com is also a solid performer in my experience...
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Old 11-09-04, 03:50 PM   #37
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Yeah, they got some nice choice. Nothing for roadies though...
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Old 11-09-04, 03:51 PM   #38
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Originally Posted by Chuvak
Where in any of my posts do i try to convince anyone to stop using performance? I said I would not use it again, that's all. Talking about being idiotic

Here's a direct quote for your pleasure. Talking about idiotic.

Quote:
So if you was about to order the same pair of bibs, and stumbled on this thread, treat it as a warning not a rant, I might just saved you some money and time..
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Old 11-09-04, 04:06 PM   #39
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I'm in no need of pleasure from a snob like you. If you have trouble understanding or interpreting English language you should consult with a teacher or a tutor. My statement clearly states that in case someone wanted to order same product I did, they should be cautious about doing so, because although site states that product is in stock it really is not. Once again NOWHERE had I stated or implied for people to stop using Performance.com.
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Old 11-09-04, 05:02 PM   #40
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Originally Posted by Chuvak
I'm in no need of pleasure from a snob like you. If you have trouble understanding or interpreting English language you should consult with a teacher or a tutor. My statement clearly states that in case someone wanted to order same product I did, they should be cautious about doing so, because although site states that product is in stock it really is not. Once again NOWHERE had I stated or implied for people to stop using Performance.com.
I am with you about Performance "they suck" I will only use them if I need something local and no others have the part. They have screwed me many times at the local store in Perry Hall. I don't use the online ordering as they charge tax in Maryland.

Their pricing is totally screwed up as they will match prices from their online stores but you must provide a screen print-out; then they get an nasty attitude when asked to match the price.

They are much more trouble than it's worth to deal with them.

Especially the Tall White Manager with Black Bozo Hair.
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Old 11-09-04, 05:22 PM   #41
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Verry true. I've checked my order status via usps site everyday untill it was delivered, not once was any information available.
Like this.

Quote:
Package Activity Date/Time
ESTIMATED TIME OF ARRIVAL TO HUB - BMC KANSAS CITY-USPS 11/8/2004 7:00 PM
ESTIMATED TIME OF ARRIVAL TO HUB - APX KANSAS CITY DEST 11/6/2004 6:00 AM
PREPARED FOR POSTAL ENTRY - APX NORTH EAST 11/3/2004 3:18 PM
SCANNED AND ENROUTE - APX NORTH EAST 11/2/2004 5:06 PM
LOAD RECEIVED - APX NORTH EAST 11/2/2004 1:58 AM
USPS tracking is a HUGE joke. Why even bother. Mine has said this since Monday and still no package. UPS is a much better shipper when it comes to the ability to track.
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Old 11-09-04, 05:46 PM   #42
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Originally Posted by operator
This rant represents one case. Therefore it is nearly worthless in constructing a general picture on how good a company is on it's etailing. You need many many many many many many many data points.

You're mad because they screwed up, understandable. However, trying to convince everyone reading your post never to order anything from performance based on your one experience is idiotic. I'd like to see you run a business which made zero mistakes.

I'm sure there are lots of people on this forum who have ordered off their site and had no problems.

Perhaps so, but I've had a bad experience with them also. My wife and I ordered gel shorts to use on the local Century ride. Nobody in town had her size in stock, and I figured I may as well get a pair since the shipping to Hawaii is sort of steep already. Mine came in OK, but wife received reflective tights instead of shorts. It took nearly a month to get it all straightened out.

I ordered Nashbar shorts when they had the 2-for-1 sale about a week after we sent the stuff to Performance for exchange. The Nashbar package arrived within the week, and arrived before the Performance replacement order did. We also had a similar problem with some stuff we ordered from REI as well.

On the plus side, I was really happy with the shorts themselves, but the delivery problems left much to be desired. My wife ended up using a pair of my old shorts to ride in, and she was not a happy camper.
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Old 11-09-04, 08:24 PM   #43
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Originally Posted by Ranger
USPS tracking is a HUGE joke. .
Big time! I even e-mailed Performance, asking if package could be shipped via UPS. The reply came within 2 days, which didn't answer my question at all. Too bad I've ordered by then. But you are right, UPS has a much more sophisticated and reliable system. They even put down estimated time of delivery.
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Old 11-10-04, 09:54 PM   #44
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Tell you what, some weird stuff is happening with performance. Once I thought that I was through with the whole story, and thought I had my money refunded, today I get a Missed Delivery Notice in the mail. Called Performance up and was told that they had shipped a pair of bibs that Iíve ordered. OK said I, to the receptionist, but I was told 2 days ago that there arenít any in stock, nor will be in near future. As you might have guessed it by now, she didnít have a clue why it was the way it is. So here Iím waiting until Friday to go and pick it up my parcel. Why do I have a funny feeling that there will be either a womenís pair of shorts or some socks in it?
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Old 11-10-04, 10:03 PM   #45
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Probably my tube, patch kit and mirror. I got somebody else's tights. (See the 20% coupon thread) Too bad that guy didn't order a tool set like I needed. It's like those mystery gifts we used to give each other in elementary school - you never know what you'll get until you open the box.
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Old 11-10-04, 10:07 PM   #46
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What tights did you get may I ask?
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Old 11-10-04, 10:21 PM   #47
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Pearl Izumi thermafleece flash - can't believe how fast a few people PM'd to ask for 'em.
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Old 11-10-04, 11:03 PM   #48
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Quote:
Originally Posted by moxfyre
Nashbar is OWNED by Performance?? Really??!! I thought they were competitors... They don't have the same house brands, and Performance seems to have a wider range of house brand products, everything from brakes, cassettes, tires, to packs, pumps.
Yeah, really. I was doing a return to both Performance and to Nashbar recently, and then in addition had to do a rush order with Nashbar. In talking with the Nashbar sales person, she had to transfer me to tech support; the guy in tech support thought I'd come from Performance rather than Nashbar and started helping me from that catalog. Once I said I couldn't find the item he was talking about, he asked which website I was looking at, and told me they were both the same.
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Old 11-11-04, 05:35 AM   #49
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Bottom line: The prices at Performance are cheap. They have to cut corners to make it work on those margins. If you absolutely need something tomorrow, pay full price and buy it from an LBS where it is in stock. Performance will get you what you ordered or they will refund your money, even if a snafu sometimes delays the process.
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Old 11-11-04, 08:28 AM   #50
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whoa, bold... no, i mean literally....
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