I have two 24oz polar bottles. The first one I got on amazon. It then started leaking, so I contacted polar and they sent me another. That one also leaked, so I just dealt with it. About 2 months ago, one of the lids stopped being watertight, so I used the other lid from the replacement bottle. Last week, it cracked (probably because I threw it about 20ft in the air and it landed on the valve), so I called polar to see if I cold buy a new lid. They went beyond my expectations and apologized for it cracking (even though it was my fault) and sent me two new lids. I just got them today. Plus, they are run out of Boulder, CO. I live in Denver, CO. I love local businesses!