Advertise on Bikeforums.net



User Tag List

Results 1 to 5 of 5
  1. #1
    Senior Member
    Join Date
    Sep 2009
    Location
    Nanaimo, British Columbia (formerly Saint Paul, Minnesota)
    My Bikes
    Jamis Aurora Elite, Jamis Citizen 3.0, Giant TCR Advanced 2
    Posts
    272
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    SRAM chain warranty?

    Has anyone tried to get a SRAM Chain replaced under warranty? I had the drive train on my bike repaired about 2.5 weeks ago including a new SRAM 991 chain, and this morning on my commute in the chain broke. It has maybe 200 kilometers on it since I purchased it, but the LBS is giving me grief. They said that a bike chain is a wear component and isn't covered by warranty. Perhaps, but it seems a bit ridiculous to me that if and when a bike chain breaks after less than 200 kilometers and 2.5 weeks that it shouldn't be covered by some sort of warranty. If they don't replace it under warranty then I'm pretty sure I'll be taking my business elsewhere, and perhaps consider buying the chain online for a lot less than I'd get it in store.

  2. #2
    Senior Member
    Join Date
    Jun 2007
    Posts
    1,288
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    A chain can't be worn out in 200k of commuting. If the shop is reluctant to get it replaced under warranty, it probably means they know it broke because they installed it incorrectly. Did it break at the removable link?

  3. #3
    Senior Member
    Join Date
    Sep 2009
    Location
    Nanaimo, British Columbia (formerly Saint Paul, Minnesota)
    My Bikes
    Jamis Aurora Elite, Jamis Citizen 3.0, Giant TCR Advanced 2
    Posts
    272
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    I didn't look at the chain particularly closely- I had to pick up my bike, run back home (in cleats), switch to my road bike, move the stuff out of my panniers into a backpack, and then get to work for an early meeting. It didn't look like it was broken at the removable link, but I'll look at it when I get home. I'm planning on pushing back and telling them I expect them to replace the chain for free, and if they are unwilling to, I'll just go to any of the other bike shops around. I've already spent $500 on parts and tune ups at their shop over 9 months (since I moved here), so if they want to nickel and dime me over a chain- they're welcome to do it, but I won't go back.

  4. #4
    Velocommuter Commando Sirrus Rider's Avatar
    Join Date
    Nov 2007
    Location
    Houston, Texas
    My Bikes
    '88 Specialized Sirrus, '89 Alpine Monitor Pass, two '70 Raligh Twenties, '07 Schwinn Town & Country Trike, '07 Specialized Sirrus Hybrid
    Posts
    2,510
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Quote Originally Posted by bhdavis1978 View Post
    Has anyone tried to get a SRAM Chain replaced under warranty? I had the drive train on my bike repaired about 2.5 weeks ago including a new SRAM 991 chain, and this morning on my commute in the chain broke. It has maybe 200 kilometers on it since I purchased it, but the LBS is giving me grief. They said that a bike chain is a wear component and isn't covered by warranty. Perhaps, but it seems a bit ridiculous to me that if and when a bike chain breaks after less than 200 kilometers and 2.5 weeks that it shouldn't be covered by some sort of warranty. If they don't replace it under warranty then I'm pretty sure I'll be taking my business elsewhere, and perhaps consider buying the chain online for a lot less than I'd get it in store.

    Are you sure the chain was installed correctly? Maybe the shop broke the chain and then put a pin back in weakening the chain. Either way you need to talk to the LBS you had it installed at. It's up to them to make it right.
    Riding 19 Years of Specialized Sirrus Tradition.
    Live in Houston? Come to http://bicyclecommutehouston.blogspot.com/
    1988 Specialized Sirrus, 1989 Alpine Monitor Pass MTB, 2007 Specialized Sirrus 700C hybrid, 2007 Schwinn Town & Country trike, 1970 "Resto-Improved" Raleigh 20, 1970 "WIP" Raleigh 20, and 1980 "WIP" Schwinn Town & Country trike

  5. #5
    Senior Member Ziemas's Avatar
    Join Date
    Nov 2004
    Location
    Riga, Latvia
    My Bikes
    Iro Rob Roy, Colnago Competition, LHT, Kona Sutra flat bar, Torelli cyclocross, Vanco Cyclocross Fixed Gear Conversion
    Posts
    9,967
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)
    Sounds like a poor instillation and the shop won't cover it. Bad of them. To answer your original question, yes I have. A few years ago SRAM had a bunch of chains that had plates that were prone to cracking and breaking. I had one, and my LBS replaced it no questions asked as clearly the fault wasn't an installation issue.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •