i MAY have been ripped off and i thought y'all should know about how paypal REALLY works. i won't go into the details of whom i ordered from YET as i'm giving this company one last chance to make good. the owner's a cyclist so i don't want to besmirch his name without justification. for now, i'll just complain about paypal. (but as i emailed him, if this matter isn't resolved, i will gladly post the company's name and all the details of the transaction. their stuff has been discussed quite a few times on this forum...)
i ordered two biking-related dvds from this company and paid with paypal, as that's all they accept. i received only one dvd. i wrote these guys repeatedly and have received no reply. so i went to paypal to file a complaint.
now, here's the dirty little secret of paypal. when you file a complaint via their "resolution" process, you come to a screen that asks you if you received a package. and it says something like "check yes even if the package you received was empty." so i said "yes" because i did get a package, although it was missing half my stuff.
when i hit "submit" i instantaneously go this reply:
As stated in our User Agreement, PayPal's Buyer Complaint Policy only
applies to the shipment of goods and does not apply to disputes about the
attributes or quality of goods received. Therefore, we regret to inform you
that we are unable to reverse this transaction or issue a refund.
CAN YOU BELIEVE THIS BULLSH*T? paypal considers this a "quality of goods" issue, when in fact, it may be fraud. i didn't get all of what i paid for and paypal won't even bother to investigate BECAUSE I CHECKED OFF THAT I GOT A PACKAGE.
be careful with paypal folks. i'm not done with this yet, by any measure. just wanted to let you know how these clowns work so you can avoid the hassle.
of course, if this matter is resolved to my satisfaction, in fairness to all parties involved, i will post that.