I noted another thread about the tribulations of dealing with Colorado Cyclist, and I have one that makes me think that no one is home. I ordered a couple of cycling items for a xmas present on 12-14-04. About an hour after making the order, I decided to add something so I telephoned customer service and was informed that my order was already shipped. That same day, I ordered some items from Performance. The Performance items arrived in a timely manner for xmas, but nothing from Colorado.
Yesterday when I called customer service to ask what their policy would be versus the shipping charges when I returned the items if and when they arrived, I was informed that there is no evidence that my order was ever processed. WTF? I did receive an email confirmation of the order when I made it.
I will no longer do business with a bunch of space cadets - which apparently Colorado has in great supply on their staff.