I purchased a used set of Kreitler Challenger rollers last year. Last night, the rear drum end cap cracked so badly that the rollers are not safe to use. The internet being the wonderful thing that it is, I immediately went to the Kreitler web site and requested a warranty replacement. They (Ekosport) responded quickly, sending me an email this morning. Their response? Basically, it was "Ekosport purchased Kreitler approximately five years ago. Kreitler didn't provide us with repair parts for the PVC Challenger rollers. We don't make those rollers anymore. Send us $XXX and the old drums, we'll send you new replacement drums.".
My response? I thanked them for the quick response. Then I asked if it's possible to repair or replace only the cracked drum (probably not an option since they don't make that drum anymore). I also asked how long their offer will last. Finally, I reminded them that they offer a lifetime warranty. Even though $XXX is a good price for replacement drums if the price of a new set is considered, that's still a lot of money and they do advertise a lifetime warranty. The drums or set, obsolete or not, should be replaced at no charge.
Am I wrong for asking Kreitler to consider replacing the drums at no charge? Does anyone else have a suggestion (keep it clean!!!)? I don't have $XXX for replacement drums. The only reason why I was able to buy the rollers last year was because I won my fantasy football league and had some extra money to "blow" (I know -- WAAAAAAAAAAA!!!!! Quit yer crying, little mister Tree Trunk!!!)