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Old 01-19-13, 09:33 AM   #1
UK_Cyclist
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No Price Match at Leisure Lakes, UK store.

I recently was in a Leisure Lakes English bike shop and I asked the employers of the shop to price match an item I wished to purchase.

This shop is a chain store, with several stores located in the UK. The store supposedly practices a price match policy, however any price-matching is dependent on the manager's final decision. (I believe this clause removes the entire concept of matching any price.) They promise to match "any" genuine price, but only at their discretion. So therefore, they're aren't actually matching any price at all!

The shop refused to price-match the item I wished to buy. The employee at the shop claimed that he wouldn't match the price because he had to pay the wages of his staff.

But(!) it's a chain store... He wouldn't be responsible for paying their wages. He will be employed by seniors/owners of the company.

The difference is price was significant. Leisure Lakes were retailing the item for 40% more than the UK internet retailers. Almost double!

The employees of the shop were harsh in their attitude and rude. They also told me that if I needed their services again they wouldn't price-match for me.

In recent news, the high-street retailers, Jessops, Comet & HMV have gone into administration. People have lost their jobs and high-street units are being emptied, but especially in this recession, I can't accept that in-shop customer services are worth 40% more in retail price.

I was a regular customer at the stated store, however I shall not be shopping there again.

I would recommend Cycle-Surgery (They have price-matched every single item I've purchased).
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Old 01-19-13, 12:23 PM   #2
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You are willing to have your job do that to your pay packet too, they will be happy to lower what they pay, too..

in fact that may be a Conservative party value..
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Old 01-19-13, 10:25 PM   #3
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Seems like you are making a awfully big deal out of this. SImple- If you don't get the value for your money shop elsewhere, why post on an international bike forum with bolded and red statements? Life's too short to get this wound up.
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Old 01-19-13, 10:59 PM   #4
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I don't know the chain store the OP is talking about but we have Performance Cycling here that offers to price match any internet prices from their site. They will look it up on the computer and match whatever the sale price is from any store in their system. That being said some stores are a lot easier to deal with than others.
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Old 01-19-13, 11:06 PM   #5
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Price-matching is just what it says. If they start playing games they are not price matching, move on and deal with a more honest store.

BTW, I've never had any problems dealing with shops on your side of the pond.
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Old 01-20-13, 12:07 AM   #6
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I don't quite understand what the problem is here. The dealer is entitled to set his price, and you're free to shop elsewhere. A few years ago when I needed a new car, I found what I wanted $1000 cheaper 50 miles away than I could get it in my one-dealer town. The local guy wouldn't match it. I offered to split the difference, to keep the business in town and so I could get it serviced locally. He refused because "We don't have to. We can sell it at our price." I went down the road, but I don't blame him for maximizing his profit.
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Old 01-20-13, 08:19 AM   #7
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Old 01-20-13, 10:05 AM   #8
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There is a BF forum dedicated to consumer feedback:http://www.bikeforums.net/forumdispl...sumer-Feedback
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Old 01-20-13, 01:22 PM   #9
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They told you they wouldn't price match for you in the future? That's a clear invitation to go elsewhere. What did you do; Go nuclear? bk
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Old 01-20-13, 06:47 PM   #10
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I don't understand why you are upset... vendor A has the product for X pounds. You go to vendor B, who normally match prices and charge 2 x X for the same product, but in this case figure they will lose money on the deal and they pass.

THe correct solution: buy the product from vendor A, use it, and grow old and happy.

Your solution: get all up in a huff to the point that vendor B wants to discourage you from coming back. Then go on the internet to trash them.

The fact of the matter is, a 'price matching policy' is not a sacred covenant entered into by a shop - they are not legally bound to match every price - nor are they morally obligated. If they are not making any money on the sale then why would they want to do it - just to steal a sale from a competing store?

And why exactly are you so upset by their decision? Was there some reason you absolutely needed to buy it from their shop? What if instead of simply refusing the guy had said: "We will offer it to you at that price, but please order it from the online retailer as selling for so cheap would hurt our ability to keep the store profitable. Please buy it online." Would you still insist on buying it from them even knowing the online retailers are happy to sell it at the reduced price? I guess what I am getting at is, why do you think you have a right to buy it from them at a price you demand?

And, for the record, I promise that every business that has a price matching policy has a 'common sense override' where the manager or owner can decide the transaction would do more harm than good to the store they can decide not to match prices... perhaps some retailers enjoy losing money on sales knowing they are stealing a sale from a competitor; some larger retailers play 'tricks' and have a slightly different model than a more commonly available one so they can claim the items are not identical and thus deny the price match; some industries may have such large mark-ups over their cost that they can discount things by 80% (like big box furniture stores). If the business had no such ability, then an ill-meaning small vendor could cause serious hardships to larger companies by offering an expensive item for sale at far less than the wholesale cost, then directing any interested people to a larger retailer (claim you don't have their size, for instance) to force them to lose money on some expensive items.
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Old 01-21-13, 06:42 AM   #11
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There is a BF forum dedicated to consumer feedback:http://www.bikeforums.net/forumdispl...sumer-Feedback
@JanMM, Hi. Thank you for redirecting me. I shall remember that dedicated forum next time.
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Old 01-21-13, 06:47 AM   #12
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What did you do; Go nuclear? bk
@bkaapcke, No, not at all. I did not raise my voice whatsoever. I was well-mannered.
I suspect that the employees of the store were a little touchy/quick-tempered due to recent events in the UK's economic climate especially in the retail-sector.
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Old 01-21-13, 07:01 AM   #13
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I would expect a brick and mortar store to price match another brick and mortar but I would not expect brick and mortar to match internet prices.
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Old 01-21-13, 07:05 AM   #14
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@LarDasse74,
Hi there. Thank you for such a lengthy reply. I appreciate your contribution to this discussion.

I'm not terribly hurt by the incident. However at the time, it was discomforting. I chose to post this thread to hopefully make other UK customers aware of the ill-mannered treatment this UK chain-store has practised. I was disappointed by the way I was lied to. I was a regular customer at the shop and I do not believe I was asking an absurd request. I was merely asking them to stand by their supposed "promise". They advertise this policy, and yet if you request them to stick to it, they take a disliking?

I had spent a great deal of money at that shop, and had this incident not occurred, I would have continued doing so. Now, they have lost a customer.
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