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  1. #1
    mouth breather karmaboy's Avatar
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    Got my Kryptonite...

    I got the label two weeks ago and shipped off the old lock right away. A week later, I have the new lock. I was pretty amazed, I thought for sure it was going to take weeks. This is in Canada, so I suspect the complaints have been limited here and they have a bunch of them on hand.

  2. #2
    I like turtles mascher's Avatar
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    Wow. I received my shipping label Jan 10, shipped the lock the same week, and I haven't heard a thing from them. I'm also in Canada (Montreal).

    Anyone else *not* received their locks in Canada?

  3. #3
    Virtulized geek MsMittens's Avatar
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    It took me about 3-4 weeks before I got mine. It seems to vary and may be dependent on the lock type. I noticed that my lock came from the States rather than a distribution point here in Canada (Toronto)

  4. #4
    Gordon P
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    I'm also in Ottawa and mine arrived in about two weeks. They even upgraded a crap one to an evolution mini!

  5. #5
    Dog is my co-pilot 2manybikes's Avatar
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    The are limited to what the factory can produce. They took years to make all the locks out there. They are shipping by the kind of locks that come off the production line. That's all that is possible. I just sent back four different kinds. If I get them back at different times then I know what they are making at what time.

  6. #6
    Cornucopia of Awesomeness baxtefer's Avatar
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    it took me 6 weeks to get mine. it finally arrived on fEB 12th.
    I got the same crappy Kryptolok that I sent in
    I'm in vancouver BTW.

  7. #7
    Troublemaker Demolition's Avatar
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    I'm in Vancouver, also. I shipped a New York Lock on January 14 and I'm still waiting for my replacement lock to arrive. The only reason that comes to mind for the lengthy delay is that Kryptonite has a short supply of NY Locks.

  8. #8
    I like turtles mascher's Avatar
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    I actually spoke too soon, I got them on Friday. I like the orange. I guess I should have followed the rule of thumb of waiting the estimated wait time and then waiting another 2 weeks before I start inquiring.

  9. #9
    Troublemaker Demolition's Avatar
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    Quote Originally Posted by ieatrats
    I actually spoke too soon
    Yeah, I spoke too soon, also. My new New York Lock arrived today -- turnaround time was about seven weeks.

    The new lock is somewhat beefier than the old NY Lock and has some nifty features (lighted keys, sliding keyhole cover, etc.).

  10. #10
    Senior Member keayne's Avatar
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    hey karma

    Kryptonite did send me a new 'replacement' lock - 2 march, 05.
    However, the lock they sent me is not working, USELESS. I am unable to open the lock for use. I contacted their customer service, placed on hold. I called long distance to the US, on my own dime. The replacement department I was referred to by the main customer service, told me - to call the regular customer service. I asked the customer service agent if this was the companies way of resolving the original flaws by replacing with NON-functioning locks.

    The customer service agent proceeded to put me on hold, despite me calling from Canada - they put me on hold for a timed 5 minutes and 9 seconds, before I hung up.

    I spent some good cash ($90 CAD) on the first lock, sent it back to the company, and they send me a non-funtioning lock. I wonder if any state/provincial agency or legal group is proceeding a class action against this company?

    arrggh - let me know if someone wants my help as a VERY unhappy consumer.

  11. #11
    cab horn
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    Quote Originally Posted by keayne
    hey karma

    Kryptonite did send me a new 'replacement' lock - 2 march, 05.
    However, the lock they sent me is not working, USELESS. I am unable to open the lock for use. I contacted their customer service, placed on hold. I called long distance to the US, on my own dime. The replacement department I was referred to by the main customer service, told me - to call the regular customer service. I asked the customer service agent if this was the companies way of resolving the original flaws by replacing with NON-functioning locks.

    The customer service agent proceeded to put me on hold, despite me calling from Canada - they put me on hold for a timed 5 minutes and 9 seconds, before I hung up.

    I spent some good cash ($90 CAD) on the first lock, sent it back to the company, and they send me a non-funtioning lock. I wonder if any state/provincial agency or legal group is proceeding a class action against this company?

    arrggh - let me know if someone wants my help as a VERY unhappy consumer.
    You can spite them by getting a replacement, then sell it and buy a different brand lock.

  12. #12
    Dog is my co-pilot 2manybikes's Avatar
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    Quote Originally Posted by keayne
    hey karma

    Kryptonite did send me a new 'replacement' lock - 2 march, 05.
    However, the lock they sent me is not working, USELESS. I am unable to open the lock for use. I contacted their customer service, placed on hold. I called long distance to the US, on my own dime. The replacement department I was referred to by the main customer service, told me - to call the regular customer service. I asked the customer service agent if this was the companies way of resolving the original flaws by replacing with NON-functioning locks.

    The customer service agent proceeded to put me on hold, despite me calling from Canada - they put me on hold for a timed 5 minutes and 9 seconds, before I hung up.

    I spent some good cash ($90 CAD) on the first lock, sent it back to the company, and they send me a non-funtioning lock. I wonder if any state/provincial agency or legal group is proceeding a class action against this company?

    arrggh - let me know if someone wants my help as a VERY unhappy consumer.
    Which model lock did you get?

  13. #13
    Senior Member keayne's Avatar
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    hey 2many

    lmao at self- I don't know, it's grey. - I will look and post model number next time
    Last edited by keayne; 03-03-05 at 04:50 PM.

  14. #14
    Senior Member keayne's Avatar
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    hey operator,

    I had to dial 1 (718) to call krypto
    I could get a replacement for my replacement - I never thought of selling the replacement's replacement...hmmm, thanks for the info.

  15. #15
    Senior Member keayne's Avatar
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    hey 2, the model was a STD-replacement (grey).

  16. #16
    'Bent Brian
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    It took about a month to get the shipping label. After shipping the old lock out I had a new lock in a week.

  17. #17
    cab horn
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    Quote Originally Posted by keayne
    hey operator,

    I had to dial 1 (718) to call krypto
    I could get a replacement for my replacement - I never thought of selling the replacement's replacement...hmmm, thanks for the info.

    Lol..

  18. #18
    So say we all.
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    Hmm...I got a new Krypto Evolution to replace my old Kryptonite Vulnerable (or whatever). Is it just me, or does the key/lock feel flimsy and inaccurate? Takes me a few seconds to get the thing locked and unlocked, and there's lots of wiggling. Maybe I just suck...

  19. #19
    Senior Member keayne's Avatar
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    hey RedHairedScot- the Big Bad,
    don't know if it's you, sorry to hear u have problems with new Evo - however, I know now I am not alone with replacement lock and quality control. You may want to read previous posts about sending replacement back...lol.

  20. #20
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    Quote Originally Posted by keayne
    hey karma

    Kryptonite did send me a new 'replacement' lock - 2 march, 05.
    However, the lock they sent me is not working, USELESS. I am unable to open the lock for use....
    Most Kryptonite locks will not lock or unlock if the ends of the "U" are under stress. Sometimes, I have locked to a pole that was too wide, and tried to force the ends of the "U" into the crossbar. The key won't turn unless both ends of the "U" are aligned with the crossbar and not under stress.

    So, hold your crossbar firmly with the top of the "U" pointing to the ground, and tap the inside edge of the top of the "U" with a book a few times to loosen it up. If that does not work, tap from the other side. The goal is to free the ends of the "U" about 1/8th inch or so from the crossbar. Both ends need to be evenly aligned with the crossbar.

    After you have removed the "U" from the crossbar, you might want to put a drop of lock lubricant in the keyhole and on the moving part that you inside the crossbar when you turn the key back and forth.

    Kryptonite designs for a very tight fit, and that may be a factor in their locks doing well in "tests" by independent agencies. But, the tight fit does require careful alignment of the lock when turning the key.

    By the way, of the ten or fifteen companies that sold bike locks with the round key, only ONE has offered free replacement locks to all owners, including free shipping. I am returning a lock to Kryptonite that is twenty-five years old. Try that with your Masterlock.

  21. #21
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    Quote Originally Posted by RedHairedScot
    Hmm...I got a new Krypto Evolution to replace my old Kryptonite Vulnerable (or whatever). Is it just me, or does the key/lock feel flimsy and inaccurate? Takes me a few seconds to get the thing locked and unlocked, and there's lots of wiggling. Maybe I just suck...
    The new key is designed to make "picking" the lock more difficult. To use the key easily, both ends of the "U" need to be seated evenly in the crossbar, but not under stress (such as when you must force it shut because the pole you are using is a bit too wide). There should not be any "outward" pressure on the crossbar while turning the key.

    I have a couple of OnGuard locks that use a similar key. They are also "fussy" about locking unless the "U" is seated fully and evenly into the crossbar. At that point, the key turns easily. The "snug" fit, and lack of freeplay in the locks might be one reason why the OnGuard and Kryptonite locks do far better than "Brand M" U-locks in tests.
    Last edited by alanbikehouston; 03-10-05 at 08:56 AM.

  22. #22
    So say we all.
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    Quote Originally Posted by alanbikehouston
    The new key is designed to make "picking" the lock more difficult. To use the key easily, both ends of the "U" need to be seated evenly in the crossbar, but not under stress (such as when you must force it shut because the pole you are using is a bit too wide).

    I have a couple of OnGuard locks that use a similar key. They are also "fussy" about locking unless the "U" is seated fully and evenly into the crossbar. At that point, the key turns easily. The "snug" fit, and lack of freeplay in the locks might be a factory in the OnGuard and Kryptonite locks doing far better than "Brand M" U-locks in tests.
    It's gotten better with practice; I think it was trying to lock it under a bit of stress. Hopefully it'll still keep going...

  23. #23
    Senior Member keayne's Avatar
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    hey alanbikehouston,
    tried everything, let a couple bike types try to open. no luck. contacted the Co. they told me to be patient, they would email another UPS waybill to print and send...again.

    thanks for your advice.

  24. #24
    cab horn
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    Quote Originally Posted by alanbikehouston
    By the way, of the ten or fifteen companies that sold bike locks with the round key, only ONE has offered free replacement locks to all owners, including free shipping. I am returning a lock to Kryptonite that is twenty-five years old. Try that with your Masterlock.
    No ****, since kryptonite locks were

    a) most expensive
    b) they had to protect their reputation

    It's not a "lets thank them for doing this wonderfully good thing", more like I should be more than disappointed if my bike had gotten stolen locked with a kryptonite. Had this information not come to public and widely disseminated, you'd STILL be using compromised locks AND Kryptonite would STILL Be OH GOSH NOTHING wrong with our locks. When in fact they knew, they knew for YEARS.

    Let's get our views straight here. 1 right doesn't correct 50 wrongs. Yet people are so quick to praise kryptonite on their "recall". How many people took them up on that offer? What did that last post say 90 thousand people? That's it?

    Good game.

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