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Old 02-14-05, 09:20 PM   #1
Rev.Chuck
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Who here has "Just Gotta Ride!!"

I am curious about this. Do you "Just Gotta Ride"? Do you also just own one bike? I have a couple of customers, that from their fervor "Just Gotta Ride" Yet they own only one bike. This causes a problem when they "Just Gotta Ride" and I have twelve other people that also would like to get their bikes back. The "Just Gotta Ride" crew invariably show up at four PM on a Friday (Also, intersetingly enough, the first weekend it has been above thirty in three weeks), needing a fork overhaul and a wheel build by seven because, you guessed it, they "Just Gotta Ride"
Please help these people. Convince them that they might want to invest a few dollars in a spare bike just in case they "Just Gotta Ride" after trying to overhaul their Psylo in the kitchen and destroying the seals in the process of disassembly.
Typical exchange after this incident: Me, " I will have to order the seals, we will have them in Monday(Keep in mind it is Friday after four) and I will have it ready by six,monday night. The kit is $30 and install will be $40 plus oil" Customer, "You mean you don't have this stuff in stock, every time I price check with you guys and buy it from SuperGo instead you have it in stock". Well if it has to be Monday, I need it by 11 am, so express ship. I am not going to have to pay for that am I? As I am a, long time, valued customer(I have never seen this guy in ten years and his bike is not one even sold locally)
Truly, I am not complaining about these guys, but damn, would it kill you to own a back up bike? Thanks Chuck rant off
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Old 02-14-05, 09:33 PM   #2
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Yeah, you are right. Folks need more than one bike. I wanted a bunch of stuff done on an old road bike. I told the shop to "do it when you have some extra time". The shop is buried with work that has GOT to be done today, or has GOT to be done by the MS ride on Saturday...took two months to get around to my bike.

I have bought several kid's Treks from a local LBS. Sometimes they need some little repair or adjustment that takes five or ten minutes. I have three thumbs and no eye/hand coordination. The shop has been very nice about fixing it "on the spot", so that a kid does not go without his bike for a day or two, even while more "important" work is waiting on someone's Dura-Ace/Campy Carbon Queen.
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Old 02-14-05, 09:36 PM   #3
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You mean there are people who actually only own one bike? How can they live like that?
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Old 02-14-05, 09:36 PM   #4
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It's funny, I'll drop my bike off and tell 'em to take there time, I'll just ride one of my other bikes, but they always get it done within 24 hours, sometimes while I go run other errands.

Granted, I've brought the wrenches 12-packs a couple of times, so that might have something to do with it
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Old 02-14-05, 09:38 PM   #5
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The bike shops i know here in Perth need to book the bike in a week in advance, though going through thany warranty issues they were happy to fit me in iv been building up the tool kit to do my own repairs,and get my self out of the *****. and id aggree two bikes are better than one, one road, one mtb

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Old 02-14-05, 10:02 PM   #6
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I usually bring one bike into the shop with another one strapped to my bike. I insist on cleaning the bike spotless before giving it to the wrenches. They do little adjustments for me like spoke replacements and things for free.

Tomorrow they're doing a full tune-up, installing my new wheels, rebuilding my head-set, replacing my chain, installing my cadence sensor, and lending me some 20c tires just to try out and see if I like them...all before pick-up at 12.

I'm taking off after that for a 60km ride over 'The Malahat', one of the biggest climbs on the Island. I feel like it's my birthday tomorrow.

Love my LBS, 'cause I gotta ride, they know it, and we meet in the middle.
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Old 02-14-05, 10:55 PM   #7
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Maybe LBSs should consider "courtesy bikes". Car dealerships do it for when customers have their vehicles serviced. Just a thought, and probably fraught with all sorts of impracticalities.
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Old 02-14-05, 11:26 PM   #8
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Shortly after I started riding, I realized I was an addict and knew I had to have at least two back- up bikes in case of emergency.
I've never been one to "work without a net".

Get a spare bike and cut yourself and your mechanic some slack.
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Old 02-14-05, 11:57 PM   #9
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It's interesting just how much service a "backup bike" tends to get: Wet riding. Gravel roads. Quick trips to the store. Commuting. Just for the heck of it. When your bud from out of town shows up. Oh yeh, and like you say, when you're main ride is in the shop.
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Old 02-15-05, 12:11 AM   #10
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I own only one bike. I taught myself how to do everything to it, so if I "Just Gotta Ride!!", it's up to me. You should thank the Lawd that there are people who have the dough to bring their ride to the LBS for every little thing, though. I certainly can't afford that!
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Old 02-15-05, 01:36 AM   #11
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I have three and buttloads of spare parts. In reality, there is very little I can't mcguyver into working with the parts I have. For a while I had a SS dh bike with a deraileur as a tensioner...I will do anything to keep my bikes moving
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Old 02-15-05, 01:45 AM   #12
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I own 2 bikes and when 1 is in the shop I ride the other. I always tell the wrench to take his time, due the work when he has the time. I rather they take the time and get it perfect.
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Old 02-15-05, 03:24 AM   #13
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Quote:
Originally Posted by Blackberry
It's interesting just how much service a "backup bike" tends to get: Wet riding. Gravel roads. Quick trips to the store. Commuting. Just for the heck of it. When your bud from out of town shows up. Oh yeh, and like you say, when you're main ride is in the shop.
It's a bit like the mongrel dog in the corner of the kennel. The fancy one always gets the attention, pimping around, consuming all your resources. While the real workhorse is there, kicked in the guts as a flea-ridden nuisance, but always ready to perform, tongue hanging out, faithful.

So... when did your mongrel get a trip to the doggy beautician... errrrr, LBS?
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Old 02-15-05, 09:11 AM   #14
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I have 6( Yes I know that is excessive) But 2 should be a minimum. I do a lot of my own work brakes swapping out parts etc.I would like to build a wheel.I try not to ride my bikes and put them up wet. I like to wash them and polish them after a dirty ride.
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Old 02-15-05, 12:45 PM   #15
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I came back from my Saturday club meet very chastened. It was at a member's home and he showed me 34 bikes set up and ready to roll.Mercians, Jack Taylors,Holdsworths, Flying Scots, you name it. There must have been another 20 or so in parts and in the loft he had 42 wheels and loads of chainsets, stems, bars and God knows what else. Boxes of rare Brooks saddles and Campag parts and I can't tell you just how much I hate him!
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Old 02-15-05, 01:52 PM   #16
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I would love to have 2 bikes, but I happy to have even just one. Someday I will have 2.

Right now I can make do, if my bike needs work I can't do then I take it in on a Monday and hope I can get it back by Friday
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Old 02-15-05, 01:58 PM   #17
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I always give my second bike to someone who needs a bike. The last one was a mid-nineties Trek 8000, (that thing was the definition of bomb-proof,) that I wish I would have kept, because the guy left it sitting outside and, wonder of wonders, it was stolen! I guess I've always been fairly nonmaterialistic, but I guess I'll always have cause to regret it!
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Old 02-15-05, 03:44 PM   #18
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I have given away two of my oldies. One was stolen when left unlocked outside of an apartment by someone who borrowed it from the new owner (SHOCK) and the other ended up in a pawn shop.
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Old 02-15-05, 06:04 PM   #19
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Rev. Chuck-
I work weekends at a bike shop at the shore and believe me I know the I just gotta ride types. They usually come down on vacation drop it off their entire family's bikes in horrible condition, that they have not ridden since last year's vacation, and want them back 5 minutes ago. We usually have pretty good turn around with just two of us on, and me being a slow. Some people are surprised in a good way when we say tommorow, apparently some shops take a week to do a tune up and get the bike back.
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Old 02-15-05, 07:01 PM   #20
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I only have 1 bike. I commute on it so I really need to get a cheapo beater incase mine breaks because im still a newb when it comes to fixing bike stuff.
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Old 02-15-05, 08:11 PM   #21
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If people can get by with only one car, why should bikes be different? I can't afford another bike myself. Depending only on one bike for 3 years now.
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Old 02-15-05, 08:26 PM   #22
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I "just gotta ride" but I work w/ my LBS to find out when I can bring it in and wait...they're very flexible and are straight forward if they can't get me in that day and it's cool. My bike=my transport...so unless they're giving me a loaner bike...I'm not leaving without it.
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Old 02-15-05, 10:49 PM   #23
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The problem is not with the people that need to have a wheel trued or an adjustment/cable replacement. The "Just Gotta Ride" people want on the spot fork overhauls, wheel builds, drivetrain overhauls. And I do try to do them but sometimes it just does not work out. And these people tend to be very NOT understanding that I, for example, do not have the seals for their Monster T. What can I say, I have serviced one in three years and it belonged to an employee.
I am far more sympathetic to the people that "Only Have A Bike" They need the bike to get around and it needs to work right. These guys I always squeeze in, partially because they can't sleep overnight in the shop.
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Old 02-15-05, 10:56 PM   #24
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Quote:
Originally Posted by Rev.Chuck
The problem is not with the people that need to have a wheel trued or an adjustment/cable replacement. The "Just Gotta Ride" people want on the spot fork overhauls, wheel builds, drivetrain overhauls. And I do try to do them but sometimes it just does not work out. And these people tend to be very NOT understanding that I, for example, do not have the seals for their Monster T. What can I say, I have serviced one in three years and it belonged to an employee.
I am far more sympathetic to the people that "Only Have A Bike" They need the bike to get around and it needs to work right. These guys I always squeeze in, partially because they can't sleep overnight in the shop.
Some people will always be picky and think they need to be at the front of the line...and you can only do so well with customers you can try your best to please everything, but is it worth putting the 10 "gotta ride" riders in front of the 100 "I'll get it when it's ready" riders? It's all about customer service...you somehow have to tell them...you're not getting this bike back tonight, Tough Shiet, while at the same time inserting your head further into their ass
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Old 02-15-05, 10:57 PM   #25
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On another note...if you have ANOTHER bike...quit your sissy whining...your favorite one will be back in a few days, and if it's THAT important, you have 2...sell the 2nd one and get a duplicate stupid ppl I swear *mutters*
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