I just got new pair of mtb shoes from Wiggle, in the UK. But at first, the cleat plates won't budge, and I had to force them free on both shoes. Now, when I put on the cleats, the left shoe's sole makes a clicking noise with every step I take. It does that even when I'm just shaking my leg up and down while I'm sitting. (this only happens when the spd cleats are installed.) Both shoes have a notable creaking noise when I walk. Is this something I can fix, or would I have to send these back? One solution I've heard is to put something in between the cleat plate and the layer below the insole, but that requires me to cut through the plastic layer.