I know there are good shops as well as bad shops but in all honesty "I" have yet to encounter a good shop. Yet again, today, I got to experience a bad shop. I needed a few relatively simple things to finish the build on my bike. I go in with a list. I've been in this shop a couple of times before and have tried to spend money there... they tried to accomodate, but aside from a few stickers for my kid I've never spent any money there. It should be noted that we travel the country so we don't ever really build up a "relationship" with a shop... but my experience has shown that quite frankly I wouldn't want to build up a relationship with most shops.. This is the only game in town and it's a clean enough shop that sells outdoor type clothing, shoes, and some other gear but half the shop is bicycle oriented.
so, here is what happened today.
Good set of brake cables
Some frame protection stickers
A brake cable hanger
Some good V-brake pads
Some cable protector tubing OR the rubber doughnuts
some 1-1/8" head set/stem spacers
They had some VERY crappy cables... worse than stock.. worse than... well they were bad.
No frame protector stickers
A cable hanger.. the kind I needed, the kind that hangs from the seat clamp bolt... wanted 5 bucks for the thing!!!!!!!!!!
They did have 2 different sets of cool stop brake pads plus a good delta one but they could not tell me ANYTHING about them.. like WHATS THE DIFFERENCE BETWEEN THE TWO DIFFERENT COLORS!!!!
No cable protector tubing or doughnuts......
And they ONLY had some very narrow shiny aluminum spacers... the super narrow kind. Funny thing was all of the bikes on the floor (most of the haros) had the EXACT spacers I needed LOL....
I ended up buying the delta brakes because they had a graph on them that showed they were better than the cool stops... who knows.. I really only needed them for the bolt/washer assembly as my brand new ones from a bike shop on the East coast (that shall remain name-less) sent me new shimano canti brakes that included the pads but was missing the hardware to attach the pads for 1 side... I haven't given them the opportunity to correct the situation yet so no harm/no foul there.....
Here's my point in all this.. this is a bike shop, the ONLY bike shop in town, in a town that does a lot of cycling.. and has a lot of wealth here... the average price of a home is $350,000.00, that is little better than your standard bicycling section in a walmart. Both the store owner and his "mechanic" were there and while the mechanic had a decent if not apologetic attitude, the owner copped an attitude.... It has been my experience that MOST owners cop attitudes... Not all, but most of the ones "I" have dealt with.
I feel as though I've put the owner out by shopping in their store... Somehow I've inconvenienced them.. I think they dislike dealing with anybody but soccer moms that come in asking what bike they should buy for their 12 YO spoiled rotten kid or the senior citizen that comes in for a new tube and a "tune-up"
Here would be my perfect bike shop experience....
Hey I've seen you in a few times... Oh? You say you are building up a new touring bike from a specialized stumpjumper? Sounds nice. If there is annything we can do to help you just let us know. Bring it in when your done I'd love to look at it. Great I will.. Say, I need a few things to finish up the build, would you have................"
And he'd make money. I don't expect them to drool over my bike, that's my job, but for God's sake SELL ME STUFF LOL.........
OK, rant over. I need to order some goodies from nashbar.. or performance... or pricepoint... or supergo... or????????????