I'm rebuilding a road bike. I've been riding a hybrid for the last couple of years after I had a bad crash 4 years ago. I needed tires for the new bike and I wanted to ride it tomorrow, so last Sunday I got around to picking some tire models and I ordered my preference from mail order retailer #1 , along with some other misc. items. I wanted to be sure I had the tires in time to get the bike put together so I paid extra for 2 day shipping. The website for store #1 said everything was in stock.
The next morning I have an email saying that some of the items I ordered are not in stock and would be placed on backorder, but it did not tell me what items were out of stock. I was at work so I had to waiit until lunch to call about it. I asked the phone person which items were out of stock and she said it was the tires. Since I wanted the tires right away I didn't want them to be on backorder so I asked if she could remove them from my order and she said yes.
Since I needed the tires I went online to retailer #2 and ordered the tires that were second on my list.
Then late that night I get a shipping notice from store #1 and it lists everything I ordered, including the tires. And 2 days later, Wednesday, the package shows up, including tires.
And of course on Friday the other package arrives from store #2 , including the second pair of tires. I had paid for quicker shipping but it took 3 days from that company.
So now what do I do? I have 2 pair of tires and I only need 1 pair. The bike that I am building won't get a lot of miles so I won't be wearing out tires for many years. I intend to complain to store #1 about their inaccurate emails and inaction by their telephone person. Even though they shipped me the tires that I really wanted, should I send them back and keep the tires from store #2 ? Or should I send back the tires from store #2 and keep the tires that I wanted from store #1 ? Store #2 didn't provide me the bad service, store #1 did.
I have ordered from both stores in the past and got good service.