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  1. #1
    Member horton's Avatar
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    have I bought a broken bike (do Giant suck?)

    This isnt a plea for technical advice as my bike is fully guaranteed.

    I bought a Japanese model XTC840 (which is different from other countries XTC840s) Alu frame, Alvio groupset and RockShox Judy TT front suspension.

    I got this bike one month ago and am having a few problems and I dont know if these are to be expected or if I should get the bike replaced or even get a refund and buy a different bike.

    I have been riding this bike very gently and have only been offroad for about 10mins.

    My rear brakes will not stay in one place and are constantly rubbing on the rim.

    The gears 'clunk' alot when I change.

    The rear tyre looks perfect but the front tire has hundreds of tiny splits along the tyre wall, also there is a rust spot on the headset.
    (i could understand the tyre splits and rust if the bike had been left outside in the rain, but its been stored inside and has been ridden in the rain only once)

    I know these are small problems but as the bike is new and I have treated it very well, I get the feeling these are signs that this bike isnt very good quality and that in a few months time Im going to have a huge list of problems.

    Do Giant have a good reputation for their cheaper bikes?,
    I bought the bike in Japan but it would cost about $480 US.

    Should I get these things fixed, or get a replacement XTC840, or try to get a refund and buy a bike made by a different company?

  2. #2
    human velocipedio's Avatar
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    If you bought the bike new and haven't ridden it much, then the shop should do a post-shakedown tune-up. In fact, almost all the problems you describe sound like they are related to poor assembly or just need some adjustments.

    Where is the rust on the headset? Is it actually on the bolt on top of the stem? This is fairly common. Moisture pools there even if you've been out in the rain only once. Clean it with a little lube and then melt spme candle wax into the bolt head.

    As for the tires, that sounds like dry rubber.

    Nothing sounds broken, just in need of a tune-up. How long have you had this bike, and how much have you ridden it?
    when walking, just walk. when sitting, just sit. when riding, just ride. above all, don't wobble.

    The Irregular Cycling Club of Montreal
    Cycling irregularly since 2002

  3. #3
    Im not wearing any pants! adaze's Avatar
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    yah doesnt sound anything big, the small cracks in the tyres are just like velocipedio says, dry rubber, nothing to worry about really.

    Clunking gears just sounds like it needs adjusting.

    And the rust on the headset again like velocipedio says is quite common if it is just on the bolt at the top.

    Get it down to the lbs and get them to give it a once over.
    If God were a brake he'd be a Avid Speed Dial Ultimate

  4. #4
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    I agree with velocipedio, that it's basically a tune-up problem, but my concern is the dry rot in the front tire. It could potentially become dangerous because the sidewalls are weakened allowing easy penetration from road debris. I have only seen this condition in older tires that have been subjected to heat and cold and weather, not in a brand new tire. (But you didn't say if the bike was brand new. Did you.) ...and rust on the headset could come from your own perspiration and not necessarily a flaw or from rain.
    ljbike

  5. #5
    Member horton's Avatar
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    thanks for the advice..

    Most of the things I wasnt to concerned about.

    The tyre was what worried me as there a literaly 100s of cracks/splits in it.

    The bike is brand new.

    Even though these problems are new, I was more worried that these small problems were a general sign that the bike was poor quality.

    Do Giant have a good reputation ? as I have never had a giant before and was suprised that my bike was cheap considering the equiptment and lightness.

  6. #6
    WallaWalla! Rotifer's Avatar
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    I agree, replace that tire. As for the brake, unlatch the springs and bend them out.
    Jeff

  7. #7
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    Sounds like the tyre is several years old. I'd replace it.
    Je vais à vélo, donc je suis!

  8. #8
    human velocipedio's Avatar
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    If the bike is new and the tire is old, it's not Gian [which has an excellent reputation] you have to worry about. Sounds more like the shop did a shoddy set-up job and then swapped out the new tires for old ones.
    when walking, just walk. when sitting, just sit. when riding, just ride. above all, don't wobble.

    The Irregular Cycling Club of Montreal
    Cycling irregularly since 2002

  9. #9
    Member horton's Avatar
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    Today I gave the bike a good look over.

    Ive found a few more rust spots, so considering that the bike is brand new and never been left in the rain, Im pretty sure that it wasnt treated particualy well before it got to me.

    So.....Im going to try a get a full refund from the shop.
    If I have no joy there I will contact Giant and see what they can do about it.

    If and when I manage to get my cash back, I shall probably be back here asking some advice about which bike to get.

    To tell the truth Ive lost confidence in the Giant brand, although they seemed like good value at the time, I want to pay a bit more money and go for a different company.

  10. #10
    WallaWalla! Rotifer's Avatar
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    Don't lose faith in Giant, the bikeshop is at fault. Find a good one ... even if you have to take a long train ride! A few of my friends taught English in Japan, I'm sure that you will find a shop somewhere with a sterling reputation. Heck they've hosted a world cup.
    Jeff

  11. #11
    Donating member Richard D's Avatar
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    It might be the shop sold you a bike that had been sitting around for a while. A little surface rust on bolts happens quite quickly, but the tyre sounds dodgy. Giant's warranty service has an excellent reputation (there's a recent thread on www.bikemagic.com) but try the shop first.

    Richard
    Currently riding an MTB with a split personality - commuting, touring, riding for the sake of riding, on or off road :)

  12. #12
    Member horton's Avatar
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    maybe Im being a bit hasty about Giant, I think as this was my first experience with them I got a bad impresion of them.

    I didnt want to think that the bike shop was at fault because the owner seemed like such a nice guy, I guess Im a sucker for a good salesman.

    But I still want to change the bike as given the problems Ive had I ride around scared to ride aggressivly, I got a MTB cos I wanted to ride without fear of damaging my bike.

    If i manage to get my money back I might even get another Giant, we shall see.

  13. #13
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    Well, it seems that you don't have any problem with the frame, which is the only part from Giant actually.

    How these bike companies work is they will design the frame, sometimes make them and sometimes ask other companies to make it for them.

    Then they decide what other parts to go with the frames, and give the order to OEM plants. So these OEM plants will purchase the parts from different sources, and assemble them together, and sell the complete bike back to Giant, then Giant will paste their stickers onto the bikes.

    So the problems you are having is to do with the various parts. for an example, the brakes are probably Shimano's fault and so on. If you bought a bike from Giant dealer, you should have 1 year warrenty. Bring it back to them to have them checked.

    You should be asked to fill up a form that includes the serial number of your frame to serve as the warrenty certificate. I know these because my friend just got himself a giant last night and I was with him.

    The same goes with the parts. So maybe Rock Shox designs the suspensions and OEM companies makes it for them. From what I know, Shimano only have their XT and XTRs made in Japan. The rest are made in other parts of Asia where the labour cost is much lower.

  14. #14
    Member horton's Avatar
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    your right.
    I thought the frame was really nice.

    Light for the price I paid, and good geometry.

    The components were either bad quality, badly fitted or both.

    This is a shame but its going to force me to get a better bike, which has to be good in the long run.

  15. #15
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    I suggest that you just change the parts if there is nothing wrong with the frame.

    However I think you should try to get them fixed before you give up.

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