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-   -   Do any of your LBS have a return (store credit or exchange) policy? (http://www.bikeforums.net/general-cycling-discussion/97940-do-any-your-lbs-have-return-store-credit-exchange-policy.html)

Sincitycycler 04-07-05 02:52 AM

...as long as the bike comes back mint, say after one week?

Every other retail industry has anywhere from a 10 to 30 day refund, exchange, or store credit policy. :(

hoodlum 04-07-05 05:09 AM

I have spent a large portion of my annual salary in my LBS over the years and know the folks in there well so this would not be a problem for me. Ask in advance, you may be surprised.

pj7 04-07-05 05:11 AM

Last night I discovered that my LBS has a policy to take ANYTHING back after 30 days, no question asked. This includes items that they special order as well.

wpflem 04-07-05 12:50 PM

Quote:

Originally Posted by pj7
Last night I discovered that my LBS has a policy to take ANYTHING back after 30 days, no question asked. This includes items that they special order as well.

Sounds like a bicycle rental business is not needed in your community. Buy a bike at your LBS, return for refund within 30 days no questions asked? Need tool kit for bike work, buy then return?

Sincitycycler 04-07-05 12:56 PM

Quote:

Originally Posted by pj7
Last night I discovered that my LBS has a policy to take ANYTHING back after 30 days, no question asked. This includes items that they special order as well.

Wow that's cool. I'm so mad at my dealer. I decided I'd like to upgrade from a hybrid to a roadbike but one of their lackeys said all sales are final. I couild understand if the bike is screwed up, but I road only about 10 miles total and the bike is mint! Gues I learned my lesson , test drive the **** out of something until ready to buy. ****ers. :mad:

Shifty 04-07-05 01:07 PM

My bike shop will work with customers, I have every confidence that if I have a concern, they will take care of it. I get to know the owner (s) before any major purchase, if they seen flakey, I look elsewhere.
REI has the best return policy in the business, and pretty nice range of bike too, I keep them in mind for lots of things, just for that reason.

wpflem 04-07-05 02:15 PM

Quote:

Originally Posted by Shifty
My bike shop will work with customers, I have every confidence that if I have a concern, they will take care of it. I get to know the owner (s) before any major purchase, if they seen flakey, I look elsewhere.
REI has the best return policy in the business, and pretty nice range of bike too, I keep them in mind for lots of things, just for that reason.

Many businesses with liberal return policies have problems with consumers buying a product for one time use then trying to return for refund. I suppose that is largely the origin of restocking fee concept. The big box stores like REI and TARGET can endure some abuse, but I don't think that holds for many small businesses do not have much flexibility.

Shifty 04-07-05 02:34 PM

Agreed, whole different planet between small shop and mega-stores. I've bought all my bikes from small shops, and have had an excellent track record, mainly due to establishing a relationship and trust. A good shop will test customers to determine what they will be doing and what they need, a good customer will think through what they want and share it. Last time I bought a bike I rode at least 20 bikes, they were happy to keep changing my pedals on and off, then BSing about the test ride for half an hour, and we are still friends!! Haste make waste, we can't expect a small business owner to assume all the risk of our decisions, besides it's kind of a fun process.

my58vw 04-08-05 12:44 AM

I think of bikes like cars... there is no cooling off policy (California). Basically once you walk out the door you own the bike, no returns unless defective. Just like a car you test drive stuff and find what you like then buy. For someone like me who has an abnormal size it is about doing research...

EuroJosh 04-08-05 11:12 AM

I work for a LBS that is a YaYa Bike co-op member. YaYa members have a 30 day return policy, as long as the bike is in good resellable condition. Over the past year we have had five bikes returned, and three of them upgraded to nicer bikes!

operator 04-08-05 11:53 AM

My LBS has always told me after a purchase that I can return it no questions asked anytime within 30 days I think. I have never needed to use that policy and would never abuse that.


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