Originally Posted by Ih8lucky13
I live a block away from BikeSport, and the owner and his staff have always treated me great. I started out as a beginning cyclist with them, and have done my business with them ever since.
This time of year with the change of models can be rather trying for bikeshops I am sure if you bring up that you ae upset The owner will probably cut you a deal with some other purchases.
Sounds like typical later-season supply issues, though happening a bit sooner than usual. It sounds like Bike Sport is dealing with as much uncertainty as you are.
I've run into this at other shops. Last year I ordered a set of custom wheels around this time of summer, needing Mavic Reflexes. After the builder thought "it should be no problem" and investigated, we found the rims were delayed several times from Mavic. Finally after about three months (wheels were for a build not an event) I cancelled the rims and scored some NOS from a local seller. The builder gladly took the price of the Reflexes off my bill, got the right spokes, and in a week I had finished wheels.
Don't damage the relationship at this point. Express your feelings, but allow that Felt might not have anticipated the high demand of this year's market, and you and the shop might be caught in the middle. Bikes are not made "just in time" by the bike factories.
There's a lot good at that shop, and yes they specialize in tri, but they are respected because they're capable of good service to demanding people. Give 'em another chance.