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  1. #1
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    Could someone tell me if I should go back to the bike shop for this?

    I just got my 2015 diamondback hybrid

    i know the front wheel wobbles very slightly, the brakes are not touching the wheel rims however. Here are three less than 10 sec videos showing from different angles, could you guys tell me if should go back to the shop to get this fixed?






  2. #2
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    That is a new bike straight from the shop? Absolutely bring it back.

  3. #3
    Optically Corrected KLiNCK's Avatar
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    Yes, I'd take it back to the shop if you are not comfortable truing the wheel yourself.
    Pretty quick fix if you have some experience, but can be made much worse if you don't know what you are doing. Ask if you can watch what they do and perhaps watch a few YouTube videos on the subject (there are lots of them). It's really not that hard to do (with some practice!)
    If left as it is, over time, it will just get worse.
    "Succeeding....despite best intentions"

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    Quote Originally Posted by FrozenBiker View Post
    That is a new bike straight from the shop? Absolutely bring it back.
    Yea, I order it online, and they shiped it to the store, took them another 5 days to assemble it. I'm really dissappointed tbh. The LBS is Performance Bike in Houston (westheimer). They had such high reviews on Yelp.

    And I just noticed the back wheels also has a slight wobble. Maybe I should've went with another shop.

  5. #5
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    Take it in and get it trued up, shouldn't be charged for something that should have been done before the point of sale

  6. #6
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    I will be bringing it in tomorrow.

    I have another question, when I switch gears, there is a constant grinding sound at some gear levels, is this normal?

  7. #7
    Senior Member dksix's Avatar
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    Quote Originally Posted by heavyiron8 View Post
    I will be bringing it in tomorrow.

    I have another question, when I switch gears, there is a constant grinding sound at some gear levels, is this normal?
    Sounds like the assembly/setup was a bit dodgy.I'd take it back but might call first and try to speak with someone about the problem and hope that garnered some extra effort when returned.

  8. #8
    Optically Corrected KLiNCK's Avatar
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    Sounds like your gear cables need to be adjusted. This is an expected adjustment that needs to be done on all new bicycles. Your cables have stretched and seated and now need to be "dialed-in". Another job you can have the shop take a look at. I would imagine that they would do this job (and your front wheel issue) free of charge because they are both considered standard procedure for setting up a new bike.
    Are you happy with the seat/handlebar height? Have them check those adjustments too.
    "Succeeding....despite best intentions"

  9. #9
    Senior Member dksix's Avatar
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    @KLiNCK

    I think he's had it for less than 2 weeks.

  10. #10
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    Quote Originally Posted by dksix View Post
    @KLiNCK

    I think he's had it for less than 2 weeks.
    I brought it back literally today. I ordered it online almost 2 weeks ago.

    If they won't do this for free, I'm gonna ask for a full refund instead, they do have a 100% satisfaction or your money back guarantee.

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    Your bike is guaranteed for a full year at Performance.

    Returns - Performance Bike

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    if thats a brand new bike, 100% take it back!

  13. #13
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    take in paparazi bicycle montain

  14. #14
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    thank you everyone for your replies. I went back to the store earlier this morning, the guy told me the wheel is fine, and just needs to be ridden for a while since it's new. He also adjusted the gears, so the grinding sound is mostly dealt with.

    I'd like to point out that they do have a 1 year full refund guaranteed policy, so if worst comes to worst, I can return it for my money back. Bike mechanic also said if the wobbling gets worse in the future, I can still go back and get it fixed for free

  15. #15
    Senior Member avidone1's Avatar
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    Is my front wheel wobbling? or is this normal?
    Which thread is giving you better information?
    Treasure Coast Florida

  16. #16
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    Quote Originally Posted by avidone1 View Post
    Is my front wheel wobbling? or is this normal?
    Which thread is giving you better information?
    Sorry, I posted in the general section first, then I thought I might get more responses in this subsection since my bike is a hybrid.

    But to answer the question, I think both combined would give the best intel.

    Regardless, only thing I can do now is ride the bike for the time been, if in the future things go wrong with it, I'll ask for a free repair. Or a full refund.

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