Hi, my wife just bought a bike from a large national bike chain which was recommended a few times to us. She rode a few different bikes around, thought they had sized her correctly, chose one, and brought it home. After riding it this weekend she says she feels like it is too large. She can only stand over the top tube on her toes. I was flipping through the manual, and Fuji recommends 2" of clearance on a hybrid. I asked her how the shop sized her and she said the guy had her stand next to one and said that looks about right. She's about 5'5" with a 29"ish inseam. The bike is a 17". I thought I might keep the 17", and order her a 15", the next size Fuji makes down, but have 2 concerns. One is that the 17" on me painfully fails the "stand flat footed on the ground and bounce on heals vigorously test", and Two, that the top tube length will be too short on a 15" for her.
I'm less than satisfied with the service from this store, from her initial sizing and purchase, to our visit yesterday to have her sized again. They only had step-throughs smaller than 17", and the guy then tried to sell us a road bike!
Any tips or advice is appreciated. Thanks.