I just brought home a new Trek Shift 2. I tried the Shift 3 and loved it. It had very nice trigger shifters that worked like a dream. The salesperson told me that the only difference between the 2 and the 3 were 3 additional speeds and a lockable suspension.
But there are other differences, including some horrible, clunky grip shifters. They are hard as rock, I can hardly move them. They gave me the newly assembled bike with totally loose brakes that didn't even brake well. Fortunately I took it for a spin and brought it back. The mechanics don't speak to me directly, but only through the sales person (a lovely young woman, too embarrassed by their behavior) and nobody has told me if the horrible, rock hard shifters get better in time. What happened to Trek bikes? I had 2 Treks in the 90's and the grip shifters worked like a dream. Is it normal that the shifters are so hard in a new bike? Is it something that gets better with time, with use, or are they not well adjusted or is it just that they are bad quality? I am tempted to upgrade but at the same time I don't want to give more money to this awful store.