Join Date: Sep 2007
Location: Dallas area, Texas
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Welcome to the forums. I can't help on your specific problem, but you might try reposting it in the Electric Bikes forum.
You mention both you and the bike are heavy. The battery rating may be based on a lighter "typical" rider, although they should be able to tell you that.
"be careful this rando stuff is addictive and dan's the 'pusher'."