I'm a new member of this forum from Florida. I've been in the bicycle business for over 28 years in Tavares, Florida which is NW of Orlando. I will be posting in the "ShamelessPromotion" forum from time to time (www.SunCycleCenter.com)and look forward to reading what cyclists have to say about their local bike shops. If anyone has any questions about how bike shops operate, I'd be glad to respond, otherwise, I'll probably lurk in the background. Thanks, Velobiz.