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Living Car Free Do you live car free or car light? Do you prefer to use alternative transportation (bicycles, walking, other human-powered or public transportation) for everyday activities whenever possible? Discuss your lifestyle here.

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Old 09-02-05, 08:16 PM   #1
chennai
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Burley E-mail

Anyone have a support e-mail for Burley? I need parts. The corporate website doesn't have one, that I can find. The only e-mail seems to be human resources, and no one responds to it.
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Old 09-02-05, 10:07 PM   #2
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Hm, there's an email address for tech support and one for just general correspondence on their page, just have to dig around a bit. I've emailed 'em. Unfortunately I don't remember them or I"d post them here. They're great folks though!
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Old 09-02-05, 11:33 PM   #3
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Originally Posted by chennai
Anyone have a support e-mail for Burley? I need parts. The corporate website doesn't have one, that I can find. The only e-mail seems to be human resources, and no one responds to it.
burley is not good with emails. and they usualy make you go through a LBS to get them unless it is a warranty part. it's best to call them for a response.
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Old 09-03-05, 02:17 AM   #4
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Steveknight how recently have you dealt with them? I sent them two emails, one about something technical and one to tell 'em how great their trailers are, and got prompt responses, within a couple days. As for buying a trailer etc no, you can't buy direct but they'll sell you small parts, those cool Burley flags, etc.
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Old 09-03-05, 02:38 AM   #5
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not sure early this year I think I had problems with the seat on my bent. no email replies. but a call and everythign was fast and friendly. someone had told me that they never answer emails for them either.
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Old 09-03-05, 07:18 AM   #6
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I have sent Burley email several times through the Contact link on their web site. They have always responded within a couple of days. Also, when I bought the cargo rack for the Nomad there were some parts that were out of specs and didn't fit. They had replacement parts in the mail within a week, all communication done through email.
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Old 09-03-05, 06:39 PM   #7
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Originally Posted by lilHinault
they'll sell you small parts, those cool Burley flags, etc.
No, they won't.

I asked them about getting a replacement flag for my Nomad, and they would not sell me one. They told me I had to get one from a local Burley dealer. Naturally, none of the local Burley dealers have them, so I ended up getting a cheap generic flag instead, and it's not nearly as nice as the OEM Burley one.
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Old 09-04-05, 01:08 AM   #8
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Is Rivendell a Burley dealer? Or wallbike? Those are great for customer service, check them out, I agree, the Burley flags are cool.
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Old 09-04-05, 02:36 AM   #9
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Rivendell and WallBike aren't dealers for Burley stuff. Also, WallBike is gone, at least for the near future. They're in New Orleans.
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Old 09-04-05, 10:50 PM   #10
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The only way to contact them that I can find is one of those stupid mail forms. Since I must attach photos, it doesn't work. My e-mails to support come back. My e-mails to human resources - the only e-mail I could find on the site, go unanswered.

One of you who thinks Burley is responsive and anxious to sell replacement parts and provide customer service wants a convert, how about posting an e-mail address?
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Old 09-04-05, 10:50 PM   #11
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Sorry. I'm a bit testy. Without the trailer, I cannot get more groceries than fit in my panniers.
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Old 09-05-05, 02:33 AM   #12
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Originally Posted by chennai
The only way to contact them that I can find is one of those stupid mail forms. Since I must attach photos, it doesn't work. My e-mails to support come back. My e-mails to human resources - the only e-mail I could find on the site, go unanswered.

One of you who thinks Burley is responsive and anxious to sell replacement parts and provide customer service wants a convert, how about posting an e-mail address?
Have you tried to call them on the telephone? It's free! Their hours of operation are between 8 a.m. and 5 p.m. Pacific Time. Customer service can be reached at 866-248-5634.
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