Some time ago I bought a set of Race Face affect pedals. They are pinned platform pedals that work pretty well. I bought them over other similar pedals because they advertise that they have a 'hidden grease port" and that grease can be added while the pedal is on the bike. I wrote their CS dept asking for instructions on how to do this simple procedure. I got an immediate response. An automated reply saying how busy they are but they will get to my inquiry ASAP. That was on December 29. On January 21 I wrote a second request for the same information. This time I got no response at all. I know my request may seem ridiculous to some of you with experience or just being handy. Alas, I am neither of those things. Hence the request.
I gotta tell you, I'm really pissed. I hate being ignored by companies I do business with. Fortunately most companies respect their customers enough to respond to their inquiries. Apparently Race Face does not subscribe to that business model. I may not be handy with tools, but I do spend a lot of money on after market bike stuff. It may be a drop in the bucket to them, but Race Face will never see another dime of it.