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Old 05-16-17, 09:16 AM   #1
gofog
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FlexLock bike lock = scam?

Good day.

Just would like to warn everybody about a potential scam.

A month ago, I ordered 2 FlexLocks on flexlock.bike for $193 with shipping.
(Frank Allen, Inventor/CEO FlexLock LLC)

After 5 days of waiting contacted the seller requesting a status of my order and received the response: "No worries. Should ship within 2 weeks. Will update you accordingly."
In 3 weeks sent two requests again. Received another response: "My apologies, but, there is, indeed, a problem - I've run out of inventory. Worse, it'll be 2-3 weeks before your FlexLocks will ship. If this is disappointing news, we understand and are happy to issue a refund"
Requested immediate full refund and received Frank's reply: "Hey, Your refund will be issued today" (7 days ago).
No refund "today", tomorrow or a week later. Contacted him again via PayPal resolution center - no response.
Escalated the claim to PayPal.
Waiting for the resolution until May 20th.

I should be more suspicious especially after looking at his naive promotional YouTube videos.
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File Type: jpg FlexLock-scam.jpg (94.5 KB, 45 views)
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Old 05-16-17, 02:11 PM   #2
cb400bill
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Thread moved manufacturer-retailer-survey-consumer-feedback forum.
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Old 05-16-17, 06:48 PM   #3
gofog
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Quote:
Originally Posted by cb400bill View Post
Thread moved manufacturer-retailer-survey-consumer-feedback forum.
Thank you cb400bill.
Sorry, just was not sure where to post it.
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Old 05-21-17, 10:48 AM   #4
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Just update.

Today PayPal refunded a full amount.
The "seller" (actually, Scammer) did not respond to the claim.
Furthermore, today I received a security alert ("unrecognized device attempted to log in to the account") from PayPal when tried to log in.

PayPal will investigate this fraudulent activity.

s21.postimg.org/x6hpjjkav/Flex_Lock-_Scam.jpg
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